Stacey Kim Nguyen, RPh, Pharm D.
Skills/Qualifications:
Clear and active California Pharmacist license (RPH 54147)
** ***** ** ******** ********** in Retail and PBM settings
Well-versed in ensuring accurate review, processing and dispensing of medications in alignment with orders, verifying prescription and medication management
Bilingual English/Vietnamese
Extensive knowledge of Medical and Pharmaceutical Terminology, and HIPAA compliant
Strong communication skills with ability to articulate information in a clear and concise manner
Excellent listening skills and demonstration of empathy with patients in tone, language, questions
Problem-solving mindset
Patient-oriented personality
Excellent interpersonal and communication skills
Advanced communicator with all levels of staff, client management, and healthcare administrators
Proficient with various pharmacy computer systems and Microsoft applications (Word, Excel, Outlook)
Professional Experience:
Pharmacist-in-Charge/Pharmacy Manager
Happy Pharmacy, Inc. – Rosemead, CA
February 2014 – May 2019
Supports the efficient workflow of the pharmacy in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience.
Responsible for the daily operation and decision-making process pertinent to community pharmacy.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows up with insurance companies as well as medical providers and participates in 3rd party audits.
Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Counsel patients and answers their questions regarding usage of medicines, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Customer experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Develops and maintains good relationships with local medical community including physicians, nurses, and other healthcare providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Pharmacist
Optum Rx – Cypress, CA
December 2012- February 2014
Interpreted physicians’ orders
Ensured the proper dispensation, review and verification of prescribed medications with regulatory guidelines, company policies and procedures
Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues
Reported adverse drug events and medication errors in alignment with regulatory policies and procedures
Staff Pharmacist
CVS Pharmacy Inc. – Orange, CA
May 2006 – December 2012
Responsible for the daily operation and decision-making process pertinent to retail pharmacy
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies, and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities, and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit
Follows-up with medical providers offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions
Counsel patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
Staff Pharmacist
Walmart Pharmacy – Lakewood, CA
February 2003 – May 2006
Responsible for the daily operation and decision-making process pertinent to retail pharmacy
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the accurate processing of insurance claims to resolve customer issues and
medical providers and participates in 3rd party audit
Follows-up with medical providers offices to clarify prescribed medications, dosages, refills, interactions, allergies to suggest alternative medications, and answer medical provider questions
Counsel patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management.
Education:
Ph.D. in Pharmacy, 2001
Western University of Health Sciences - Pomona, CA
Bachelor of Science in Chemistry, 1996
California State University, Bakersfield – Bakersfield, CA