Michael Conway

adlej4@r.postjobfree.com

+1-314-***-****

***** ******* **** **. ***. C

Wildwood, MO 63011

Qualifications Summary: IT Professional with four years of experience in an enterprise NOC environment and two years of lab environment training. Associates degree of Information Technology and certified in CCNA RS and Security with other certifications as well. Dedicated to the job and excited for any new opportunity. Professional demeanor, excellent work ethic, and an exclusive moral compass to do the right thing. Will outstand in any position. Experience:

Network Operations Specialist/Engineer

Our Sisters of Mercy Health System Feb. 2019-Present Sunset Hills, MO

Work as Incident Manager for critical incidents

Delivery and support of resolution on non-critical incidents

Maintain tickets, logs, and records in accordance with ITIL V4 Foundation best practices

Handle calls in a professional and user-friendly manner

Show punctuality and manners

Expert level knowledge of the OSI model

Serve as routing point and escalation of critical and non-critical incidents

Understand the data center system and types of technology used

Implementation and design of networking technologies including SDWAN and F5

Serve as direct point of contact for all emergencies

Work with Azure and AWS technologies by identifying abnormalities in the CMDB to help alleviate network conflagration and congestion

Monitor file transfer jobs that affect revenue

Serve as trainer/mentor for NOC personnel

Expertise in networking solutions including strategic planning involved in implementing DHCP, VPN, TCP/IP, UDP, EIGRP, OSPF, BGP, Frame Relay, ACL, Class based policies and rules, SNMP, FTP, VLANs, STP, RSTP, PVST, GRE, Interface configurations, and many others.

Focuses on day-to-day, tactical activities

Use a Connected Media Data Base to monitor alerts and alarms on devices critical to operation of daily activities

Knowledge of networking tools such as SolarWinds/Orion, Cisco API/ISE, F5, NetScout, Metasys, BlueCat, WireShark, Call Manager Express, Cisco Unified Call Manager, CallMonitor, DataDog, and others.

Direct team members in dealing with large scale network events

Triage, troubleshoot, and resolve or escalate incidents and events.

Perform pro-active monitoring of network elements, alarms, and alerts to identify those components/elements that may lead to, or already are, causing service degradation or failure. Accomplish this through use of monitoring and management system(s) and associated assets on a continuous (rotating shifts) basis NOC Technician/Service Delivery Engineer

Local Backhaul Networks June 2018-Feb. 2018 Chesterfield, MO

Configure devices for Performance Statistics on many different platforms indicating Key Performance Indicators for Service Provision/Service Level Agreements

Support on tickets for service request management and service configuration management by responding appropriate replies to customer and relaying request information to support teams and gathering information for request fulfillment

Testing product for bugs/defects using a sandbox environment before production

Handle calls and direct to appropriate parties within the organization

Handled release management on new product for consumers

Provisioned circuits in a variety of devices using PHP and HTML as well as others including Python, JavaScript, and Remote Connections to system via command syntax

Monitored for outages and alarms by using monitoring tools and applications and served as direct point of contact to monitor applications and system. Such applications included Junos, HubSpot, and others.

Route calls from Service Providers to appropriate parties who can troubleshoot, and fix issue associated with problem.

Act as parent company, handling outages and critical incidents in sponsorship to parent company

Basic knowledge of Linux/Unix command script language including working with Linux Graphical systems

Basic knowledge of command line script language for Juniper, Raisecomm, BTI, Citrix, Cisco, Fuji, and many other devices

Expert level knowledge of design of data center and how varying technologies worked together

Work in a call queue and managed first response time for new tickets with high priority Student Tutor

Ranken Technical College January-2018-May 2018 St. Louis, MO

Handled student problems with configurations in a professional manner

Explained the situation and fix in a clear, concise, and simple manner

Serve as T.A. when teacher was out of office or sick

Maintain curriculum and deadline enforcement on students

Tutor and help students when needed

Think and work on the spot on problems associated with varying technologies and systems associated with a laboratory environment

All students passed the class

Education:

Ranken Technical College August 2016-May 2018 St. Louis, MO Associates Degree Information Technology

Graduated with Honors

St. Louis Community College January 2013-November 2015 Grover, MO

General Transfer Studies (General Education)

University of Missouri St. Louis August 2012-December 2012 St. Louis, MO

Undergraduate study of Electrical Engineering

Certifications:

1. CCNA Routing Switching March 2018-March 2021

2. CCNA Security March 2018-March 2021

3. CompTIA A+ Expired May 2020

4. MCP Windows 7 Expired November 2019

5. ITIL V4 Foundations No Expiration

Skills:

Hardware Troubleshooting Go-Getter

Network Administration Motivation

Network Security Dedication

Leadership Commitment

Operating Systems

Cisco Syntax

Monitoring and Event Management

Teammate

HTML Programming

Professional Demeanor

REFERENCES AVAILABLE UPON REQUEST

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