Sales Customer
Resume:
MALITRA WATKINS
**** ******** ***** ** *******, Ga 30223
****************@*****.***
SUMMARY
Customer focused driven professional. Looking to make this company. My new career to provide helpful, friendly, patient, and attentive customer service. This position will develop more growth for me as far as skills, abilities and experiences to ensure my company to succeed. Previously my quotas were $3000 sales per day. I met at least 1500 sales per day.
CORE COMPETENCIES
Ability to communicate verbally and written
Proficient in Microsoft Office Suite. PowerPoint. Excel.
Consistent organization skills
Ability to adapt to any environment
Data entry
Excellent time management skills
Great in fast pace settings
Computer processing
Great problem solving
Very detailed
WORK EXPERIENCE
Waffle House Hostess Orlando,FL 07/2014 -06/2016
Minimize customer wait times to fast and accurate transaction processing.
Balance cash draws.
Prepare, Cook, and present food quickly and efficiently, meeting our standards.
Assist and keeping the kitchen clean, hygienic and tidy at all times.
Work safely around kitchen equipment and report any maintenance issues to the manager.
Face to face customers, including friendly greeting using articulate language.
North Jax Auto Sales Title Clerk Jacksonville,FL 06/2016- 08/2018
Implemented new processes, systems and marketing strategies to improve customer satisfaction.
Prepare all tax title documents and pay off checks for new vehicles/trade-ins: Posted vehicle sales and purchases.
Completed in forwarded titles in necessary forms to the Department of motor vehicles.
Accepted customer payments in updated accounts on a daily basis.
Face to face customer service and over phone customer service.
Convergys Customer Service Tier 1 Jacksonville, FL 08/2017-11/2018
Handled customer service calls in inquiries from customers all over the state.
Used up-selling techniques to encourage customers to spend more on items.
Responsible for logging into a dedicated system every day.
Help customers choose the right sizes and colors and Placing their orders
Kelly Services Tier 1,2 Advisor Jacksonville,FL 02/2020- 07/2020
Troubleshoot and resolved devices billing mobile brand band an account issues escalated from customer support in other departments with 100% success rate.
Resolve customer complaints and concerns with strong verbal and negotiation skills.
Display courtesy and strong personal skills with all customer interaction.
Maintain composure impatience in face of difficult customers
EDUCATION & TRAINING
Certificate- Safe Staff Orlando, FL. Completed 3/2014
GED program-Central Florida Urban League. Orlando FL completed 7/2014
FSCJ- Currently attending (Computer Forensic Science) Jacksonville, FL 2021
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