Erik Surrett

AWS Certified IT Support Specialist

*** ******* ** **

Port Charlotte, FL

941-***-****

adleh6@r.postjobfree.com

EXPERIENCE

CENTENE – IT Support Specialist

February 2017 – Present

Handle various help desk ticket types while providing white glove customer service for WellCare associates. Currently maintain an average of around 1000 handled calls per month while also providing assistance with efforts to integrate EMMA with Windows 10. Provided support for May 2017 Pharmacy CMS audit by working off hours to ensure success from an information technology perspective. Responsible for daily department reporting and analysis of process.

American Express - Network Operations Center Technician

August 2016 – January 2017

Monitored various application in near real time by using applications like Solar Winds, Splunk, ServiceNow, Dynatrace, and other application monitoring tools. When presented with issues, reached out to application owners to mitigate customer impact within designated SLA times.

United States Army – Special Electronic Devices Repairer

December 2005 – October 2009

Repaired and maintained various electronic devices to ensure operational readiness during domestic and foreign tours. Assisted end users with desktop support and network connectivity issues on site. Performed troubleshooting and replaced equipment in order to meet mission needs.

EDUCATION

DeVry University, Orlando, Florida — A.S Network Systems Administration

October 2014 - October 2015

CERTIFICATIONS

AWS Cloud Practitioner – Amazon Web Services 04/01/2020

AWS Cloud Solutions Architect – Associate (In Progress)

SKILLS

Active Directory

Windows 10

MS Exchange

Microsoft Office 2016

Remote Support

Dynatrace

AWS

SCCM

Networking

Problem Solving

Customer Service

EC2

S3

Service Now

Cloudfront

VPN

AWARDS

Army Good Conduct Medal

Army Service Ribbon

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