SHAIL L JAIN

TEL: 431-***-**** EMAIL: adleh2@r.postjobfree.com

****-**** ******* *******, ********, MB R3T4J5

CAREER OVERVIEW

* **** ** ********** ** head cashier, providing customer service in Jignya creations.

Positive attitude and responsible assistant in retail providing a better customer service and very solid team player.

Talented customer service and have built a positive customer service for a long-term relationship with customers while achieving all individual sales goals.

Highly passionate about working with an organization that provides challenging job where I can utilize my skills.

KEY QUALIFICATION

Active listening skills and Sharp problem solver.

Proficient Microsoft office Excel, Word, PowerPoint.

Graphic designing certified (Adobe photoshop & Adobe illustrator)

Managed and updated the customer loyalty program.

Implemented ambitious customer satisfaction goals, and enable better customer service.

Strong organizational skills developed through picking, packaging and arranging materials in Store.

WORK EXPERIENCE

Head Cashier (May 2019-June 2020)

Jignya Creations, Surat, India.

Responded to multiple phone calls and answered customer’s question and provided them with the solution of their complaints.

Recorded product issues and shared benefits of the new product or technology.

Reported to the management about the complaints filed throughout the day.

Provided customers with the new running sales and how it can be beneficial.

Guaranteed positive service experience and resolved all customer complaints.

Handling of cash works and making sure there are right changes in all the tills and managing the staffs when they have an issue in their tills.

Stocking up the tills with the goods that can attract the customers towards the item.

Working on the returned item, ask the customers the reason for returning and making a note on that and ensuring to give the customer in return a better quality of product.

EDUCATION

CBSE Secondary School (O’LEVEL)

Institution: Delhi Public School, Surat, India. (2017-2018)

CBSE Senior School (A ‘Level)

Institution: Delhi Public School, Surat, India. (2019-2020)

University Of Manitoba. (Present)

Winnipeg, MB

References available upon request.

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