Manager Management
Resume:
Dennis R. Phillips
******.*.********@*****.*** • 253-***-****
linkedin.com/in/dennis-phillips-79775998/ • Orting, WA
Director of Operations and Supply Chain
Dynamic and results-driven professional with hands-on experience in driving business development, improving operational efficiencies, and managing distribution centers.
Adept at analyzing operational functions at the highest level of management to evaluate performance of a company. Highly skilled in developing and implementing strategic plans to minimize cost, streamline business, increase productivity, and accelerate growth and expansion. Expert in developing new production processes and building robust relations with global teams and stakeholders. Possess decision-making skills with a commitment to work effectively with both internal and external partners to maximize customer satisfaction and retention rates. Remarkable efficiency in delivering exceptional leadership with keen focus on building top performing team.
Areas of Expertise
Logistics & Procurement
Quality Assurance & Control
Product Procurement & Supply
Process Improvement
Inventory & Resource Management
Team Collaboration & Leadership
Strategic Planning & Execution
Insights & Customer Retention
Change Management
Project Management
Business Development
Vendor Management
Career Experience
OnTrac, Seattle, Washington 12/2020 – Present
General Manager
Drive overall direction and coordination of facility units and members, as well as direct facility management development, production, promotion, and financial services. Verify adherence to all aspects of contract and work with vendors and contractors for operating agreement accountability. Confirm that all operations and activities are executed in compliance with local, state, and federal laws and regulations. Ensure responsibility, authority, and accountability of direct subordinates are defined and understood. Maintain positive interdepartmental relationships and ensure a safe work environment for 50+ employees.
Maintain engineered staffing levels for all positions to include coaching, skills development, rewards and recognition, performance management, and staff productivity.
Develop and install procedures and controls to promote effective communication and sufficient information flow.
Regularly evaluate results of overall operations and report outcomes to Regional Operations and General Managers.
Direct plan and budget preparation while ensuring alignment with corporate goals and objectives.
Ashley Furniture Industries, Tacoma, Washington 2/2019 – 5/2020
Director of Operations
Delivered strategic and tactical direction for operations within assigned locations while supporting domestic and global distribution of product. Headed all departments operations comprised of profit and loss management, continuous quality improvement initiatives, safety compliance, staffing, retention, building maintenance, and Powered Industrial Truck (PIT) Fleet Management, that adhered within the scope of assigned distribution and fulfillment center operations. Supervised and mentored team to enhance their skills and individual growth through servant style of leadership.
Streamlined operations and processes to achieve business goals and maximize operational performance to enable long-term sustainable growth.
Successfully maintained optimum performance levels, adequate expense levels, space, equipment, staffing levels and overhead to meet annual budgetary plan for assigned distribution and fulfillment center.
Liaised with distribution center management to assist in planning of short-term and long-term labor needs based on sales forecasts, direction from management and other stakeholders within the business.
Assessed key metrics for assigned distribution and fulfillment center to ensure established goals met areas of performance, quality, safety, customer satisfaction and budgetary plan.
Toysmith, Sumner, Washington 2/2017 – 2/2019
Distribution Center Manager
Spearheaded day-to-day operations for 300K square-foot distribution center to optimize business process. Administered resource planning, staffing, performance management, and mentoring DC leadership team, and inspiring employees to drive metrics, and DC objectives. Launched and initiated new WMS thorough knowledge of system structure and heavy involvement in testing, training, configuration, and troubleshooting. Led and executed warehouse operations to meet KPI’s and SLAs across two shifts.
Collaborated with Vice President of Operations to minimize labor costs, and transportation cost through zone-skip and improved quality of shipments.
Established and mentored associates and leadership team through servant leadership while improving day-to-day communication and operations with associates.
The Patterson Companies, Kent, Washington 4/2015 – 2/2017
Operations Manager
Steered and managed operations for an 85K square foot fulfillment center. Directed team of leaders in all functions of shipping, receiving, OS&D, inventory control, facilities, and maintenance to increase operational efficiency.
Enhanced business plan process, budgeting & forecasting, and P&L management.
Cooperated in all aspects of business development and management from operations and finance to marketing and human resources.
Effective leader with well-developed communication skills, servant leadership and excellent multitasking abilities.
The Home Depot, Lacey, Washington 1/2012 – 4/2015
Operations Manager
Led and motivated associates and first level managers to achieve company and operational goals while maintaining highest level of production and ethical standards.
Directed operations for 900K square-foot distribution center that serviced retail Home Depot stores along with the regional distribution center.
Additional Experience
Best Buy, Warehouse Manager, Kent, Washington 2009 – 2012
Merit Financial, Finance Manager, Kirkland, Washington 2001 – 2009
Education
Business Administration
Central Washington University, Ellensburg, Washington
Business Management with Integration to Supply Management
University of Phoenix, Tempe, Arizona
Contact this candidate