Manager Project

Location:

Bethesda, MD

Salary:

60000

Posted:

April 03, 2021

Contact this candidate

Resume:

PATRASHIYA MAGDOLINA HALDER

**** ********** ** *** ***, Rockville, MD 20851 240-***-**** *******************@*****.***

SUMMARY

Project Coordinator

Project Coordinator Professional with an exceptional record of success in implementing complex software systems in diverse corporate and Project Manager, Customer relationships in the car industry. Earned reputation for client satisfaction and completing projects on time and within budget. Skilled in identifying opportunities for revenue increases. Accomplished in building and maintaining strong professional relationships with clients. Very strong interpersonal communication and presentation skills; accomplished in designing and implementing a variety of training programs.

Project Planning & Execution Team Leadership Client Relationship Management Vendor.

BRD Finalizing. Management, Remote Management

Scope of Work High Customer Satisfaction Ratings

Presentations Enterprise Software Implementation

Software Development Lifecycle Management

PROFESSIONAL EXPERIENCE

Ourisman Volvo & Volkswagen of Bethesda, (17th August 2017 – till date)

Project Manager,Customer Relationship

Project Manager, Customer relationship responsible for all aspects of training to the sales team about new products, client satisfaction, communications, budgeting,issue/risk management.

Key Job Description & Achievements:

●Meeting with managers in the organization to plan strategically.

●Building and maintaining profitable relationships with key customers.

●Expanding the customer base by upselling and cross-selling and cost negotiation.

●Knowing competition and strategizing accordingly.

●Resolving customer complaints quickly and efficiently.

●Manage/coordinate with the sales team and inventory team to work accordingly on deals.

●Contacting vendors to serve customers.

●Initiated, executed and managed projects by creating project plans, critical path evaluations, resource plans, and risk analysis.

BRAC IT Services Ltd (bITS)

Project Coordinator, Project Management, (1st August2013 – 15th January 2017)

Professional Services Project Manager responsible for all aspects of external client accounts including: project planning and execution, system configuration, training, client satisfaction, communications, budgeting, resourcing, and issue/risk management for Talent Management software implementations and customizations.

Key Job Description & Achievements:

●Successfully implemented all of SumTotal’s six Talent Management modules.

●Initiated, executed and managed projects by creating project plans, critical path evaluations, resource plans, and risk analysis for successful talent management software implementations.

●Worked closely with clients on business requirements/system configuration to ensure that system meets their business needs upon implementation.

●Delivered several enterprise wide software implementations on time, within budget and with high customer satisfaction for diverse clients..

●Managed virtual team and client team as project team resources for successful project completion.

●Created additional revenue by working with clients on functional customizations. Responsible for creating a new Statement of Work (SOW) and Change Requests.

●Managed requirements gathering, design and development of the customizations to meet client specialized needs.

●Followed SDLC methodology for creating customer specific customizations for unique business needs.

Integrated Business Communication & Network Solution Ltd.

NOCEngineer, (16th October 2012- 31st July 2013)

Integrated Business Communication & Network Solution Ltd. in short 'IBCNS LTD' is working as an internet and data connectivity service provider in the field of information & telecommunication (ITC) industry.

Key Job Description & Achievements:

• Managing complaints and ensuring that they are resolved.

• Maintaining a detailed record of the problems and methods used to solve it.

• Maintaining network facilities for continuous performance.

• Synchronizing with technical staff to design and create new software applications for supervising network performance and operations.

• Inspecting on a regular basis on network performance and preparing final reports for management.

• Dealing with power outages, black holes, network failures and making sure that the main network is stable.

Save the Children in Bangladesh

Intern, Procurement & Supply Chain Dept. (2nd May 2012 – 15th October 2012)

Save the Children is the world's leading independent organization for children they work in around 120 countries. They save children's lives; fight for their rights and to help them fulfill their potential.

Key Job Description & Achievements:

• Proactively selected vendors (2012-2013) of Save the Children in Bangladesh.

• Producing reports for Senior Managers on a range of procurement related activities, documenting processes, procedures and decisions, making recommendations as appropriate.

• Ensuring that appropriate procurement records are maintained in accordance with Council

• Standing Orders and the Directorate Procurement Manual.

• Assist in managing and monitoring the timescale and procurement programme for the production of tender and contract documentation

• Producing and managing the production of tender lists and obtaining tenders and quotations in accordance with the Council’s prescribed arrangements, financial regulations and standing orders.

Publication

International Journal of Advanced Computer Science and Applications (IJACSA)

Volume 2 Issue 11 November

United States of America

Paper Title: Improved Echo Cancellation in VOIP

Link:http://www.thesai.org/Downloads/Volume2No11/Paper%2020-%20Improved%20Echo%20cancellation%20in%20VOIP.pdf

EDUCATION

Degree

Concentration

Institute

Year

Bachelor in Science

Electronics & Telecommunication Engineering (ETE)

CGPA: 3.67 / 4.00

Daffodil International University

2011

Higher Secondary School Certificate

Science

GPA: 4.7 / 5.00

Holy Cross College

2006

Secondary School Certificate

Science

GPA: 4.88 / 5.00

YWCA Girls Higher Secondary School & College

2004

Professional Skills

• Good corporate communication skill also listening, writing, and editing skills.

• Strong analytical skills with ability to identify and problem-solve.

• Meet all deadlines and Ability to work under pressure

• Good planning and implementation skills.

Computer / IT skills