Manager Branch

NANCY E. VAZ

**** *********** ***** ****: 832-***-****

Katy TX 77450 Email: *****.*****@*****.***

Consummate Professional, Change Agent and Leader. Acknowledged in the Marine and Offshore Travel circles as one of the innovators of market segment specific fares and services. Vast experience in setup of special servicing teams serving the Oil and Gas industry. Extensive and strong skills in:

Travel Operations International Pricing

Negotiate complex International Contracts Vendor Contracts & Incentive discounts

Budgets and proposals Mentoring and team building

Project Management Marine/Offshore & Alternate Energy Fares PROFESSIONAL PROFILE

Analytical thinker who understands complex details as well as the broader business implications.

Built a solid reputation for effective leadership by implementing processes, innovative techniques, overseeing business goals, protocols and functions.

Successful in utilizing technology to improve operational efficiencies.

Corporate, Leisure, Consolidator background.

Proven ability to assess hurdles and complex obstacles and troubleshoot them effectively to a satisfactory conclusion.

EMPLOYMENT HISTORY

HRG/Amex GBT

SPECIALIZED INTERNATIONAL TRAVEL COUNSELOR – SUBSEA 7 08/2014 – Present

Plan domestic and international travel itineraries both in reservations and ticketing specializing in Marine and Offshore fares. Work on Travel Systems such as Apollo (Smart Point), amongst other Company proprietary tools.

Handle the customer requests professionally and resolve the issues pertaining to reservations, ticketing and troubleshooting for Marine & Offshore and Corporate travel.

Co-ordinate with the customer relations department to ensure that the customer requirements are met per the SLA. Assist in planning, forecasting and market research.

Help with induction of new Travel Counselor and guide them through the first few months in the business.

BCD Travel

INTERNATIONAL TRAVEL COUNSELOR – SCHLUMBERGER 08/2011 – 08/2014- Houston

Plan domestic and international travel itineraries both in reservations and ticketing specializing in Marine and Offshore fares. Work on Travel Systems such as Sabre, Hotel Rate Manager (HRM) amongst other Company proprietary tools.

As an experienced Industry professional assist other Travel Counselors to achieve optimal customer satisfaction and help surpass the annual revenue targets. Coordinate with the management to improve operations and business development.

Carlson Wagonlit Travel -TTS / BRANCH MANAGER

07/1991- 05/2011 - Houston

Selected accomplishment: Built this new department from a single person operation to a productive unit of 12 team members contributing greatly to the overall success of CWT Energy Services. Overall revenue generated from my unit exceeded 70 million for the year 2010.

Built and managed a team of 12 Agents with specialized skills to support the year over year increased revenue goals of CWT’s Energy Services division. Set up procedures and structure for the team using SWOT analysis techniques thereby increasing team productivity exponentially. Worked closely with afterhours operations to and set up a support structure for that team to utilize MOTLI fares in their 24/7/365 a day operation.

Sourced and negotiated all contracts for Marine and Offshore unit of Carlson Wagonlit Travel working with International Airlines using transactions data and creating new contracts and building new relationships. Operated as a liaison between Customers and Travel Operations to ensure adherence to travel policy of offering customers these negotiated contracts.

Expert in all aspects of Negotiated, Net and Contract fares and act as the Subject Matter Expert providing general expertise and support for the implementation of new Customers.

Coordinated and facilitated Global meetings for major energy companies like Global Marine by managing schedules, travel, accommodations, meeting vendors and security.

Consulted with and worked key stakeholders on several important projects. Took on the role of Planning, Budgeting and Communication on high visibility projects that supported department and Company goals.

Consistently exceeded Airline revenue targets year over year by huge margins. For the year 2010, target for Lufthansa was exceeded by 350%, British Airways by 150% and South African Airlines by 130%. Developed a strategy through coaching and education of travel professional on the benefits of using Marine and Offshore fares considering front end and back end discounts and incentives.

Presented and demonstrated the value and cost savings opportunities of Marine and Offshore fares to the numerous Energy Services customers thereby providing them with the tools to position CWT Energy Services as a leader in the Marine and Oil Service segment of the Travel industry. Worked constantly with MIS to provide customized reports to Management and Vendors demonstrating the value of my products.

Capricorn Travel N Tours

INTERNATIONAL TRAVEL CONSULTANT 03/1986 -

07/1991 - HOUSTON

Selected accomplishment: Highest producer for the agency which earned many Vendor awards for highest sales during my tenure with them

Helped negotiated Consolidator Contracts with Vendors. .

Planned domestic and international travel itineraries both in reservations and ticketing in all areas of travel for individuals and groups and some Corporate travel

Troubleshoot problems and provided solutions to bring them to satisfactory conclusion. EDUCATION & TRAINING

Bachelor of Arts - Economics & Psychology

University of Pune – India

Training with CWT

Leadership Foundation

Engaged Leader

TECHNICAL PROFICIENCIES

GDS: SABRE, APOLLO Smart Point

MS Office Outlook, Excel, PowerPoint and Word.

PERSONAL STRENGTHS

Demonstrated leadership and team building capabilities.

Exceptional ability to launch and establish Marine and Offshore business and manage highly successful projects and ideas.

Versatility, tenacity, perseverance, adaptability and willingness to tackle new responsibilities. REFERENCES

Available on request.

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