Product Manager

Alex Song

**** ***** ***, ********, ** *****

417-***-**** adle8l@r.postjobfree.com https://www.linkedin.com/in/alexsong1/

SKILLS

Business

Product Management, Enterprise Software, Stakeholder Interview, Business Intelligence, Agile, Product Owner, SWOT Analysis, OKRs, Prioritize Features

Software

Trello, Asana, Monday, Adobe Creative Suite, Figma, Balsamiq, Excel, Sisense, Looker, Google analytics, Zendesk, Confluence, JIRA, Slack

Design

Design Thinking, Wireframe, User Experience Design, User Interface Design, Mobile Design, User Persona, Usability Acceptance Testing, Design Sprint

Technology

HTML, CSS, JavaScript, R, SQL, Python, React, Ruby

Strategy

Cross Functional Team Lead, Scrum, Kanban, User Stories, Innovation, Product Lifecycle, Product Roadmap, Lean Startup, Work Breakdown Structure, A/B Testing, Quantitative Data Analysis, Stakeholder Management

EXPERIENCE

MD Squared Property Group New York, NY

Product Manager 06/2020 – Present

• Launched a project management product by leading a team of 6 engineers and UX/UI designers - established product strategy, roadmap, requirement documentation, Key Performance Indicators (KPIs), and wireframes. Resulted in an 25% increase in project completion rate

• Initiate and leverage qualitative and quantitative customer research to deeply understand customer pain points and transform them into user stories and product backlogs

• Conduct market analysis, evaluate existing funnel optimization opportunities, and develop large-scale hypothesis-driven feature development through A/B tests

• Launched an accounting software product for 80+ commercial buildings in New York by utilizing data-driven Agile methodology, including defining product vision and Objectives and Key Results (OKR), increased reporting efficiency by 15%

• Developed a predictive model to perform rental price optimization by working closely with data scientists to build a linear regression model, improved building occupancy rate by 7%

HedgeServ New York, NY

Product Manager/Operations 11/2019 – 06/2020

• Owned a trading platform product with $62 billion Asset Under Management (AUM) and collaborated closely with engineers and internal stakeholders with a data-driven approach to identify potential areas of improvement

• Built documentation and solution contents around product specifications and maintenance by conducting interviews with internal and external stakeholders

• Conducted 6 user interviews and usability tests with UX researchers and designers to improve 10+ existing financial product user flows and utilized A/B testing metrics to adopt new product features

• Developed an automated pricing verification procedure with a customized SQL query based on user requirements and product feedback, increased valuation accuracy by 14%

• Launched a financial product feature to optimize trade pricing by working with a cross-functional team of 6 product specialists and financial analysts to identify user pain points and resolve 140+ unsettled trades

S&P Global Market Intelligence New York, NY

Product Manager 05/2019 – 11/2019

• Led weekly brainstorming sessions with a team of 11 analysts and stakeholders to determine business objectives and came up with 3 additional product features that improved Customer Satisfaction Score (CSAT) by 35%

• Translated broad questions into plans for product discovery and prioritized 10+ user pain points by collaborating with engineers and data scientists. Optimized KPIs such as prediction accuracy and signal performance by 20%

• Achieved a 75% decrease in Minimum Viable Product (MVP) cost by expediting product lifecycle, leveraging in-house engineers, and coordinating with stakeholders

• Increased 90% in product output accuracy by evaluating trade-offs, priorities, and making key decisions to identify 93 data points to establish a standardized prediction procedure

• Launched a data visualization product to accurately track code deployment status, resulted in a 17% improvement in system development efficiency

MD Squared Property Group New York, NY

Product Analyst 08/2018 – 5/2019

• Gathered insights from cross-functional stakeholders, including user behavioral trends, external customer feedback, and existing product metrics to analyze user empathy

• Tracked and measured the success of each product and features by certain KPIs, and feed those learnings back into the roadmap for continuous product development

• Partnered with engineering, design, and product marketing to create an interactive and collaborative Tableau dashboard, improved data visualization coverage by 10%

• Improved 30% in automation rate by prioritizing KPIs and building new product features

• Achieved a 15% increase in Customer Retention Rate (CRR) by leading a cross-functional team to run A/B tests to ensure appropriate product feature adoption

EDUCATION

Yeshiva University New York, NY

MSC, Data Analytics and Visualization 2019

Missouri Southern State University Joplin, MO

BA and MA, Accounting 2018

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