Reddy Likitha

Phone Number:

+919*********

E-Mail:

adle2b@r.postjobfree.com

Permanent address:

Plot no:27, HNO:2-19/2, Prof jai shankar nagar colony, Suraram, Hyderabad, Telangana, 500055.

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Career Objective

Seeking a growth-oriented association with a dynamic and lead organization that would not only provide a challenging environment in order to utilize my skills and technical expertise to the fullest and also enhance my abilities at every step of my carrier.

Work Experience

Tech Mahindra Limited – Hyderabad as Associate Technical Support from February 2020 to till date.

Professional Summary

Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.

Ensure full understanding of Products and Services are cascaded through the organization

May have to provide services in a 24*7 environment to supervise over the troubleshooting problems encountered at any instance of the day.

Assist in the developing standards, guidelines procedures for network support.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Ensure all issues are properly logged.

Follow up with clients to ensure their network components are fully functional after troubleshooting.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals.

Provide prompt and accurate feedback to customers.

Key Responsibilities

Proficiency in working with Outlook, MS office – MS Word.

Ensuring that 100% quality is achieved in all the queues that are worked.

Ensure that targets are met on Daily basis.

Keeping up to date with Procedures.

Diligently adhere to all the schedules.

Strengths:

Always willing to learn new things and achieve the desire results.

Adapt to change and challenging situations.

Proficient to work on an Individual basis while also being a good team player.

Personal Data:

Date of Birth : 08/07/1999

Gender : Female

Nationality : Indian

Marital Status: Single

Fathers Name: R.V. SATYANARAAYANA

Languages : English & Telugu

Hobbies : Playing Badminton, Solving puzzles and Listening to music, Watching movies.

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Academic record

Education

B.Tech. in Computer Science Engineering (2016-2020)

Mallareddy College of Engineering for Women – Hyderabad

with First Class attaining 74%

Intermediate: (2014-2016)

Sri Chaitanya Junior Kalashala with distinction attaining 93.2%

Secondary Schooling: (2013-2014)

K.V.M Talent High School with Distinction attaining 97%

Certifications

Online training certificate for workplace communications by IITBOMBAY.

Online training certificate for soft skills by IITBOMBAY.

Online training certificate for effective use of IT for professional activities by IITBOMBAY.

Award of achievement for successfully completing The Database Programming held by The ORACLE ACADAMEY through TASK.

Extra-Curricular Activities

Participated in Techfest conducted by JNTUH.

Actively participated in College Fests.

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

Reddy Likitha

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