CURRICULUM VITAE

S.Rammohan

E-mail: adle01@r.postjobfree.com India: +91-893*******

Objective

Make use of my 18 Plus years of experience in a professional company, where there are further growth prospects in terms of responsibility and in position. Core Area of Experience

10+ Years of hard-core Experience in Customer Care in Managing the Team and delivering desired goal 2 Years of front ending the customer support operations in Hardware & Networking business 6 Years of front ending the customer support for 3D Printers as Technical Support /Print Services/Pre sales Support

Summary of Experience

Name of the Organisation

Period

Year of

Experie

nce

Position held

Monotech Systems Limited 2018 April to June 2020 2+ Manager –Technical support (3D)

Adroitec Information Systems P.Ltd

Apr 2016 to 2018 Apr 2 DGM - South

CADD CENTRE INDIA PVT LIMITED,

Chennai, India

Sep 2004 to 2016 March–

10+

Manager Customer

Care

Vintech Business solutions Chennai

Jan 2000 to Sep2004

2

Customer Support

Engineer

Vadhayar Marketing Engineers

June 1998 to Jan 2000

2

Hardware Engineer

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• A competent professional with over 18+ years of rich experience in Operations Management, Relationship Management and Key Accounts Management.

• Presently working with Monotech Systems Ltd as Manager – Customer Support (3D)

• Rich experience in handling key accounts, maintaining healthy relationships with clients and achieving Business goals thru customer satisfaction.

• A keen planner, strategist and implementer with demonstrated abilities in devising marketing strategies and accelerating the business growth.

• Expertise in handling the required inventory of spares & consumables

• License Order processing and flow up with OEMs

• Proficient in maintenance/operations of a wide spectrum of 3D Printers.

• An effective communicator with excellent interpersonal skills. Strong analytical and problem-solving abilities.

• Effective team player with Positive attitude.

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3.CADDCENTRE INDIA PRIVATE LTD

Period SEP 2004 to 2016 March

Current Position Zonal Manager – South

Joined as Engineer – Customer Care and grown to the current position The company was established 1988 and this is the only business house in the Asia Pacific region that provides all kind of CAD Solutions under one roof. This includes sale and support of CAD related hardware, Software and Training.

CCIPL has tied up initially with XEROX ENGINEERING SYSTEMS (XES), UK and later with more than 5 multi national companies to act as their distributor and system integrators in India. It has tied up with OCE TECHNOLOGIES, B.V, The Netherlands in 1999, an European giant and a leading global player in Document Management Systems to promote and support their high speed Wide format LED printers and Copiers in India.

It is also enjoying the long-lasting relationship with CONTEX A/S, Denmark for more than 20 Years to promote and support their Wide format Monochrome and Colour scanners in India. We have tied up with Canon India to promote and support large format Inkjet Colour Plotter in India

.

We have tied up with ROWE GMBH, Germany on 2013 to promote and support large format LED Printers and scanners in India.

We have a tie up with 3D Systems from 2007 selling 3D printers in pan India and providing technical support to customers

We tied with Europe based 3d printer firms (leapfrog & Envision Tec) and I am heading pan India Technical and Pre sales support/Print Services Key Result Areas:

Operations Management

• Handled the pre-sale Consultancy studying the client’s work flow, product demonstration and presentation – on site and off site.

• Undertaken site inspection, product installation and integration with Client’s Network.

• Imparting Product Administrator training and User Training. Maintenance

• Planning and effecting preventive maintenance schedules of various products to increase machine up time and reliability.

• Proactively identifying the problematic area and effecting steps to rectify the equipments through special applications of trouble shooting tools.

• Implementing cost saving and energy saving techniques to achieve substantial reduction in O&M Expenditures and work within the allocated budget. Client Relationship Management

• Handling advanced customer queries for better turnaround time and customer satisfaction.

• Identifying prospective clients, generating business from the existing clientele to achieve business targets.

• Interacting with the clients on a regular basis and providing solutions to all their queries aiming repeat business.

Key Account Management

• Mapping client’s requirements and providing best products to suit their requirements generating business from existing accounts and achieving profitability and market share.

• Building and maintaining healthy business relations with major corporate and institutional clients, ensuring maximum customer satisfaction ( now concentrating on plans to move on from customer satisfaction to Customer delight )

Operations

• Controlling inventory, planning of imports (spares and consumables).

• Import Orders and licensing flow up with OEM

• Liaison between imports Dept. and principals.

• Coordinating with the technical support team & R & D of the principals and find out solution for the unique problems which are related with the Indian environment conditions.

• Handling customs authorities for open order inspections

• Providing technical clarifications for their queries during Open Order / Inspection.

• Providing on Line Technical Support to field engineers at remote site (Help Desk).

• Undertaking spare part failure analysis and minimizing support cost. (Spares and service cost).

• Handling OEM Warranty, Warranty Extension, AMC renewals, Contract renewal, Rental agreements, Consumable Sales & Facility Managements contracts

• Day to Day integration with Principals on Warranty approvals, Critical issues, supports etc.

• Flexible to adopt Changes, Technology

Vintech Business solutions

Period Jan 2000 to sep2004

Position held Customer Support Engineer

Job Responsibility: -

Installation, commissioning and maintenance of High-speed Xerox narrow & wide format printers

• Handled key accounts IIT, L&T & ANNA UNIVERSITY

• Providing support for Technical issues

• Providing rights and permission to the users within the network

• Updating the day-to-day job work to the manager

• Anti-virus updating for the entire network

• OEM Warranty Handling

Vadhayar Marketing Engineers

Period June1998 to Jan 2000

Position held Hardware Engineer

Joined has a Trainee Engineer

• Hardware and Networking

• Assembling, Installing, troubleshooting Computers

• Installing, troubleshooting Plotters

• Handling the Contract renewals

• Data backup

Credential

• HP Certified – Expert ONE Title H08 - Servicing HP Desktops, Workstations, and Notebooks

• Contex Scanning Technology Certified – Product Specialist in Large format Scanner and Multifunctional Systems

• Canon India certified – Engineer in Large format Inkjet plotters

• Oce Technologies BV certified – Product Specialist for Large format TDS/TCS Multifunctional systems

• Actively involved in developing the ‘Knowledge Base’ – A web based support tool useful for the field engineers. They can log on to the site and find solutions to their field problems.

• Initiated and established the Internal Training Academy (ITA) - an in house training set up to train the new engineers

• Best Engineer Award in 2005,

• Selected based on the merit to attend the overseas conference and Contex - Technical training at Singapore, Japan

• Successfully improved the gross margin percentage year after year and shown the consistent average growth over 60 % every year

• Efficiently achieved the Target Response time and MTBF.

• Best team award for generating service revenue

• Target Achievement Award (2005 – 2006)

• Target Achievement Award (2007 – 2008)

• Target Achievement Award (2008 – 2009)

• Target Achievement Award (2009 – 2010)

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• Technical DECE (Dip. in Electronics& Communication Engg ) 83% P P E

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Father Name Selvaraj. R

Marital Status Married

Address 43/38 V.V. Koil street, Choolai, Chennai 600 112 Date of Birth 2nd May 1974

Languages Known English & Tamil, Telugu

I hereby certify that the above details are true to the best of knowledge. Signature

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