Relationship officer
Resume:
JANET JEPKEMEI
Mobile: 071*******
Email:***********@*****.***
Personal details
Year of birth;1991
Languages:fluent in English and kiswahili
Id no:28566447
Career objective
Iam looking for an opportunity to pursue my career professionaly and in a competitive and challenging environment.
Personal profile
A well presented,industrious and highly personable professional who has extensive experience and has proven ability of accomplishing and implementing new strategies.Iam looking forward to acquire establishment in a career that enables me utilize my potential,creativity and ability to implement and make decisions that are dynamic and fit in the changing and demanding dimensions in the world today.
EDUCATION AND PROFFESIONAL QUALIFICATION
Bachelor of business management( Purchasing and supplies option),Moi University 2010-2014
Kenya certificate of secondary education, Chepterit girls 2006-2009( B-)
Kenya certificate of secondary education-St peters academy 1997-2005 (356 marks)
Computer proficiency
2013. – 2014 Eldoret college of professional studies
WORK EXPERIENCE
SANLAM INSURANCE COMPANY
AGENCY TEAM LEADER
2020 to Date
Manage a team of sales people in the assigned unit
Recruit and train a team of sales officers
Work together with the team to ensure that targets are achieved
Aggressively market and sale the insurance policies
Fillings and general office work for easy audit
Conduct team meeting on a weekly basis
Prepare daily reports, monthly, Quarterly,semi annually and annually for compilation
Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
Maintain a knowledge repository of clients, referrals, prospects and presentations.
Develop strong customer relationships in order to generate high volume of prospective clients.
Manage customer calls and appointments effectively for new opportunities.
Determine cross-selling opportunities among different offices.
Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.
MWANANCHI CREDIT LTD
BUSINESS DEVELOPMENT OFFICER
2018APRIL_JULY
Prepare a marketing plan on the prospect s of the company
Sale a mix of logbook loan, business and loans on title deeds
Research the market for identifying new business opportunities.
Explainto prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.
Respond to the client queries regarding the products in a timely fashion.
Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.
Develop in-depth knowledge about business development practices, marketing activities, prospective clients and industry trends.
Maintain a knowledge repository of clients, referrals, prospects and presentations.
Develop strong customer relationships in order to generate high volume of prospective clients.
Manage customer calls and appointments effectively for new opportunities.
Determine cross-selling opportunities among different offices.
Supervise the client relationship management database and utilize it to manage customer contacts and mailing lists.
2015FEB-DEC 2017
Chase bank Kenya ltd-Eldoret Branch
Job title: business sales officer
Main duties.
Opening accounts
Selling credit cards
Deposit mobilization.
market analysis
Aggressively market for new liability accounts in line with the given targets.
Develop good customer loans/facilities proposals that comply with the banks credit administration standards and policy.
Review customer demands in the market and recommend products/ services that will enable the Bank to compete in the area of operations.
Keep abreast of new development in customer preference and advices management on relevant changes.
Manage customer relations under personal portfolio and ensure lasting relations are established with all clients
Jan 2013 – March 2013:worked at Rift valley bottlers limited
Rift valley bottlers limited
I worked for three months on industrial attachment based on purchasing and supplies section
I learnt extensively in store and warehouse management, purchasing process, receiving and handling materials in store, issuing out of materials and stock taking, cash and handling procedure.
Personal competencies
Charismatic, versatile, performance-driven individual who enjoys challenges and thrives on responsibility.
High analytical abilities and Can work with minimal supervision
Excellent planning and interpersonal skills
Proactive
Excellent customer service and relationship management skills
Ability to pay attention to detail and report accurately
Ability to quickly Learn new systems,processes/procedures and adapt local practices to global standards
Intergrity,commitment to service and respect for diversity.
Excellent knowledge of sales and marketing principles.
Excellent computer skills
Extra Curricular
Reading books
Playing hockey
Referee
AMBROSE NJENGA,
SAN LAM INSURANCE
P.O BOX 44041,
NAIROBI
TEL: 072*******
E-mail: *******@********.***
Mr.VICTOR TENAI,
ECO-BANK KENYA
P.O BOX 51
NANDI HILLS
TEL: 072*******
E-mail: ***********@*****.***
ALTMAN OTIENO
CHASE BANK KENYA LTD
PO BOX 6060-30100
ELDORET
TEL.072*******
EMAIL: *******@*********.**.**
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