‘JALARAM ASHISH CHS’

*** ****** ******** ****,

Charai, Thane (W) 400601

Maharashtra (INDIA)

Tel. # 022-********

Cell # 009*********** (INDIA)

# 009*********** (INDIA)

E-mail : adldv3@r.postjobfree.com

RAHUL S. KARKHANIS

EDUCATIONAL QUALIFICATION:

N.C.T.V.T. (National Council for Trade & Vocational Training) This was done during my Apprenticeship in AIR INDIA, at NIPT Sahar Airport Mumbai. In 1993, after completion of my Industrial Technical Institute Course (ITI), I was the only Candidate to get shortlisted for AIR INDIA.

I.T.I (Industrial Technical Institute)

Institution: St. Joseph Cardijn Technical School, Parel, Mumbai. Passed with First Class in the Year 1991.Working experience taken on, Mahindra Jeeps, Premier Padmini Models.

Secondary School Certificate from Bombay Board: (SSC) Passed in March 1987 with Second Class from Shiv Samarth Vidyalaya, Thane. WORK EXPERIENCE:

1.Company Name: Abdullah Hashim Company Ltd. HONDA Dammam service Centre Eastern Province, Kingdom of Saudi Arabia (K.S.A), Dammam. King Fahad Road, 1st Industrial City, Dammam 32234, Saudi Arabia Designation : Service Advisor /Supervisor

Duration : 2017-2020

Job Profile : Honda Power Products and Motorcycles, Marine Engines, Honda Car (Sedan, SUV)

DAMMAM SERVICE CENTER:

A Frontline person to directly interact with Customers about Trouble shooting of their Honda ower Product Generators, Motorcycles, Marine Engines, vehicles etc. communicating with he customers in their regional language (Arabic, English) to Understand and Service their products as per schedule maintenance with standards and procedures laid by the principals HONDA.

• This mainly includes complete Drive line of the Vehicles, Generators, Motorcycles, Test Drives, Final trials, Electricals, Spare Parts to be ordered etc. & Stocked Properly With 5S Laid by the Principle Honda.

To Find Out Correct Parts Nos. By Using EPC & 5W2H method with Correct Diagnosis & to deliver the same product to customer on estimated time.

• Parts Order, Air Order to be made & delivery to be taken by AHCL In Dammam Branch.

• Job Allocations, Getting Feedbacks & Follow-ups from Shop Floor Supervisor and co- ordinating with Shop floor service executives.

• Planning and Implementing daily, weekly and monthly workshop activities along with Service Manager.

Dealing with Customer in Arabic Language As well as In English as & When ecessary. That was A Plus Point to serve them Better and Comfortable Service. 2.Company Name: Ibqaa Group

Kingdom of Saudi Arabia (K.S.A), Dammam.

Al-Khaleej Road, Saihat Dammam, K.S.A

Designation: Spare Parts Controller

Duration : December’2015 to June’2017

Job Profile : Managing All the Activities in Spare Part Department & Service. SERVICE & SPARE PARTS CENTRE:

● A Front-line person to directly interact with Customers about trouble shooting of their vehicles and Service schedule as per standards and procedures laid by the principals.

● This mainly includes complete Drive line of the vehicle, Test Drives, Final trials, Electricals, Spare Parts to Be Ordered & Stocked Properly With 5S Laid by the Principle Honda. To Find Out Correct Part Nos by Using EPC & Price Laid by The Principle Honda 7 to Deliver the Same to Customer on Estimated Time. Parts Ordered to Be Made & Delivery to Be Taken by AHCL In Dammam Branch.

● Job Allocations, getting feedbacks from Shop Floor Controller and co-ordinating with Shop Floor service executives.

● Planning and implementing daily, weekly and monthly workshop activities Along with Service manager.

3. Company Name: Hallmark Honda

Plot No. B27, Main Road, Wagle Industrial Estate,

Thane (W) Maharashtra, India – 400604.

Designation: Body Shop Manager

Duration : Worked from April’2015 To October’2015

Job Profile : Managing all the Body Shop related Activities of Honda Range of vehicles. 4. Company Name: Advanced, Centre for Advanced Japanese Technology, Saudi Arabia (K.S.A), Dammam- 31488.

Designation: Service Manager

Duration : Worked from last Five Year (Jan,2011-2015) Job Profile : Managing all the Service-related Activities of Japanese Range of vehicles. 5.Company Name: Krish Cars Pvt. Ltd. (Solitaire Honda) Borivali (E) Mumbai Designation: Sr. Service Advisor

Duration : Worked from last Two Years (Dec,2008-2010) Job Profile : Managing all the Service related Activities of Honda Range of vehicles. 6.Company Name: Ichibaan Automobiles Pvt. Ltd. (Ichibaan Honda). Designation : Service Advisor.

Duration : Worked from last Two Years (2006-2008). Job Profile : Managing all the Service related Activities of Honda Range of vehicles. WORKSHOP ACTIVITIES :

● A front-line person to directly interact with Customers about trouble shooting of their vehicles and Service schedule as per standards and procedures laid by the principals.

● This mainly includes complete Drive line of the vehicle, Test Drives, Final trials, Electricals, ccidental Insurance work, Estimation & Billing.

● Job allocations, getting feedbacks from shop floor Controller and co-ordinating with shop loor service executives.

● Planning and implementing daily, weekly and monthly workshop activities along with Service manager.

● Customers satisfaction Index, J.D.Power Customers day to day activities and follow-up or awaiting spares with concern O.E. service engineers.

● Preparation of Honda Technical Report (HTR) in co-ordination with Service Manager and Service Engineers.

● Latest product update & recall of New Product Launch and Technical specification details orientation programme.

● Convincing and making Customers entered in to Annual Service Contracts, Service Extended Warranty Programmes as per HSCIL Programme. AFTER SALES ACTIVITIES

• Preparing O.E. Claims as per Vendor, Goodwill credibility, Warranty settlements.

• Annual Service Contracts as well as Annual Maintenance Contracts.

• Updating of ‘Toll Free’ nos. and new service assistance provided by principle co. & providing customers with quality & error free services.

• Break-down, Accidental queries if necessary.

• Reporting Technical problems to our principle Honda Siel Cars (India) Ltd. Noida, Delhi

&To find out solutions to make the product Development, Retro fitments as & when required.

• Workshop performances and Repeat job analysis.

• Increasing Customer satisfaction index level by continuous follow up by Tele marketing.

• Marketing Labour and Value-added service activities. 7. Company Name: Axis Automobiles Pvt Ltd.

Designation : Asst. Works Manager

Duration : Two Years (2004- 2006)

Profile : Managing all the Service-related Activities of Hero- Honda Range of Two Wheelers. Workshop activities and after sales activities in co- ordination with Service Manager and Service Engineers from Hero-Honda. Pune.

8. Company Name: M/S Global Galleries (A Div. Of GMV agencies Pvt.Ltd.) Thane. Authorised Dealer for Mahindra & Mahindra Range of Vehicles. Designation: Service Advisor and Evaluator for Exchange Vehicles. Duration : Two Years (2002-2004)

Job Profile : Managing all the Service-related Activities of M&M Range of Vehicles and even New Scorpio too. Same as Above. 9. Company Name: M/S Safe-way Motors, Thane

Authorised Dealer for Mahindra & Mahindra Range of Vehicles. Designation: Service Advisor

Duration : Three Years (1999-2002)

Job Profile : Managing all the Service-related Activities of M&M Range of Vehicles.

(Same as Above.)

10. Company Name: M/S.AL-Sameet International Enterprises. (A.S.I. Ent.) Panvel Authorised Dealer for Mahindra & Mahindra

Range of Vehicles.

Designation: Front Line Supervisor

Duration: Two Years (1997-1999)

Job Profile: Managing all the Service-related Activities of M&M Range of Vehicles.

(Same as Above.)

11. Company Name: M/S Anjali Polyplast Pvt.Ltd. Khopoli Designation: Marketing Executive

Duration: One Year (1997)

Job Profile: Marketing their HDPE Containers (100ml to 20ltrs jerry cans) Looking after Documentation of Excise Invoices, Sales Tax, Recoveries, Sales Promotional activities etc.

12. Company Name: M/S. Mahindra & Mahindra Ltd. Akurli Road, Kandivali. Farm equipment sector (Tractor Div.)

Designation: Assembler in Assembly Section.

Duration: Six Months (June’1996 toDec’1996).

Job Profile: Assembly of new Tractors in all Three Shifts. 13. Company Name: M/S. Thanawala Motor Agency, Thane Designation: Trainee Mechanic

Duration: One Month (May;1993)

Job Profile: PDI checking of Premier 118NE Models, Maruti Models. 14. Local Automobile Garages.

TRAINING & CONFERENCES:

H-Smart training at Hotel Sun-n-Sand regarding customer satisfaction and JDP orientation programme to improve process in making error free jobs and complete satisfaction towards product and customer.

1. Oracle Introduction and Day to day activities Related to 3S (Sales, Service Spares.) From Abdallah Hashim Company Ltd. Jeddah Head Office.

2. HS Advisor - 1 Training at HI-TEC (HSCIL) Noida Delhi, about complete product details and technicalities of Honda city, Accord, CR-V.

3. HS Advisor – 2 Training at HI-TEC (HSCIL) Noida Delhi, about complete product details and technicalities of new improved products like new CR-V, new Accord, New Honda city and new Honda Civic.

4. Training about Technical details of all Two Wheelers of Hero-Honda Training centre at Pune. 5. ‘Scorpio’ Technical Problems & Product Quality Improvement Programme Training at Mahindra

& Mahindra Ltd. (Automotive sector) Nasik Plant.

6. ‘Bolero’ Technical Problems & Product Quality Improvement Programme Training at Mahindra & Mahindra Ltd. (Automotive sector) Nasik Plant.

7. Tele communication skills at ‘Mahindra’ Towers, Worli, Mumbai. 8. ICI Auto Colour 2K Bodyshop Management Training Programme at Mumbai. The Work experience in this field & the valuable knowledge gained through these several jobs makes me feel the confidence in applying to you. I am ready to tackle any kind of Job in my field with the energy and dedication it requires & learn new techniques as much as possible with the ever- changing technology. It would be a great honour to serve you. I hereby declare that above information is true to the best of my knowledge and belief. Waiting for your favourable reply.

Thanking You,

Yours` Sincerely,

Date : Rahul S. Karkhanis

Place: Thane.

Personal Information :

Date of Birth : 5 th October 1971

Marital Status : Married

Alternate Address : 401, Jalaram Ashish

Govind Bacchaji Road, Charai,

Thane (w) Maharashtra,400 601

INDIA.

Languages Known : English, Arabic, Hindi, Marathi. Passport Details :

Passport No. : S1256032

Date of Issue 13/02/2018

Date of Expiry 12/02/2028

Place of Issue : Riyadh

Date : Rahul S. Karkhanis.

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