Manager Service Representative

SHEYDA MORENO BAIRES

*************@*****.*** 774-***-**** ROCKVILLE, MD

Summary

Bilingual administrative manager with proven and experience in high-volume office environment focused on delivering exceptional operational support for team of professionals. Personable and communicative individual with friendly demeanor and sound judgment; able to handle diverse daily tasks with minimal oversight. Education and Training

University of Maryland- Baltimore Baltimore, MD

Bachelor of Science in Political Science

Expected graduation May 2022.

Montgomery College Rockville, MD

Associate of Arts in Political Science

05/2020

Experience Visionary Eye Doctors Rockville, MD

Supervisor

05/2017 – 01/2021

• Supervised a team of six. Created weekly schedules and conducted regular productivity audits to provide feedback and improve overall team efficiency.

• Analyzed departmental reports and suggested changes.

• Ensured adequate preparation with necessary equipment and sufficient inventory.

• Managed staff, vendors, and logistic; proposed projects and developed budgets.

• Planned and managed events.

• Designed long-term plans to support attainment of challenging objectives. Visionary Eye Doctors Rockville, MD

Surgical Counselor

02/2017 – 05/2017

• Greeted customers and answered and directed incoming calls.

• Directed customers to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

• Delivered administrative support to team members, including rearranging schedules, making copies, sending faxes, and organizing documents. Visionary Eye Doctors Rockville, MD

Patient Service Representative

02/2013 - 01/2017

• Provided excellent attention to customers, face-to-face or through phone conversations; found creative solutions to customer problems.

• Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.

Skills

• Bilingual- Fluent in English and Spanish

• Ability to multi-task in high paced environment with good organizational skills/ Strong attention to detail

• Exceptional team management and collaboration skills

• Proven in customer service and highly effective in relationship development.

• Proficient in MS Office

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