Manager Management
Resume:
Clarks Summit, PA, *****
Email id: **********@*****.***
Cell: +1-508-***-****
Marthand Joshi
Profile
20+ years of IT industry experience (10+ Years of work experience from Onshore/Client location – USA, Canada & Austria) encompassing a wide range of skill set, roles and industry verticals.
Extensive experience with Guidewire Test Management, Client Relationship Management, Test Project Management, Test Delivery Management, Test Program Management, Test Management & Planning, Strategy. Analysis, Design, Development, Defect Management, customizations and implementation of software applications, with Hands on.
Performed the roles as follows:
oTest Program Manager at MetLife (USA), Guidewire Test Manager at Amica (USA), Test Delivery Manager & Test Program Management & Test Management in TD Canada Trust (Canada), Defect Manager and Release Manager (TD) & Project Manager.
oPeople Management
oProject Manager
oTest Manager/Lead in CHIS-Life Cycle Management (CHIS-LCM - Austria),
oDev Lead in Partner Commerce (B2B), Slingshot-Web Application (B2B & B2C), Porting OS/2 to NT/2000, Porting projects, AIX System Admin
Proficient in Guidewire ClaimCenter Test Management with Hands on, Test Strategy, Planning, Defect Management, Client Relationship, Negotiation, Onshore-Offshore Delivery model, Escalation Point of contact, Opportunities tracking, Test Planning, Test Delivery, analyzing and translating business requirements to test requirements, test cases design and execution, defects tracking. Hands-on experience in Guidewire applications, working experience with Agile and Waterfall models. Managing a team of 68 resources from offshore and onshore. Financial Forecast Management
Integration Testing of ClaimCenter with Policy Center and Billing Center, Implementation of CTD and CDM to harvest the Application Knowledge gain, manage Automation (Selenium, QTP & Eggplant – Cross Browser Testing), improve on Client Satisfaction, Client Negotiation, Client interaction to plan the future pipeline projects, Resource Ramp up / Ramp down, implementation of RTC for project tracking, Hands-on Guidewire ClaimCenter, Policy Center and Mobile App Testing, HP QC/ALM, Jira and Confluence, handle escalations, Onshore-Offshore Model, Remote Team Management, Delivery from remote locations (Onshore) and offshore locations.
Identify/Mitigate Risks/Issues/Dependencies, produce Monthly, Yearly Metrics on Defects, Test cases, Automation, Cost savings, Give back to Clients, enhance business opportunities and adding more business to IBM thru feasible solutions, SLA adherence, resource rotation/Cross training, Offshore Delivery Model.
Experience in managing and leading teams (IBM Worldwide and Client/Vendor Resources).
Executed software projects for Insurance, Banking Process industry, Telecom & Retail (Shopping – Supply Chain) and development knowledge
Good communication skills, interpersonal skills, self-motivated, quick learner, team player, team motivator.
Skill Set
Client Relationship: Negotiation, Client Relationship, Escalation Point
Testing: Guidewire Test Project Manager, Test Delivery/Program Management & Test Management, Test Planning, System Test, SIT, Regression & Migration/Conversion Tests, Defect Management and Release Mgmt.
Tools: Guidewire Claim Center, PC & BC, HP QC/ALM, HTML, Java Script, Jira, Confluence, Agile Accelerator, JAWS
Knowledge: Project Transitions, Selenium/Eggplant/UFT, Rational Functional Tester (RFT-Terminal Based)
Processes: IBM’s QMS (Quality Management System), CTD (Combinatorial Test Design)
Education:
Master in Computer Applications – 1997, from Gulbarga University, Gulbarga, India
Bachelor’ of Science in Electronics – 1994, from Gulbarga University, Gulbarga, India.
Certifications:
CSM, ISTQB Certified (2006)
Professional Experience
Feb 1998 – Till Date: 20+ years
Employer Name: IBM India Pvt Ltd
Current Designation: Test Program Manager
Received Blue Thanks for putting Client First
Project: MetLife USA
Client: MetLife (Work from Client Location)
Start Date: 01Jun2019
End Date: Till Date
Role: Test Program Manager (Client Role: Test Service Area Manager):
As a Test Program Manager/TSAM, I am responsible for planning, multiple projects delivery for a release from requirements to delivery of the projects till UAT, Client Relationship Manager, Resources management, Manage Client Escalations, Client interaction on the future release projects, negotiation to transfer more work to increase offshore penetration %, Value Add to Customer and Client Dollar Savings thru Reduced Estimates and Resource Knowledge pool by cross training and internal rotation, Client Negotiation, Weekly/Monthly discussions with AD and Business on Pipeline projects, Propose solutions on early delivery, Present Monthly Reports, Identify/Mitigate Risks/Issues/Dependencies, Ramp up / Ramp down (Cumulative Resource Planning CRP), improve on End client profitability by delivering work from offshore. Financial Forecast Management, Remote work delivery, remote team management, delivery from offshore, Nearshore and locations within USA. Projects delivered in Agile and Waterfall delivery models, Generate Monthly/Yearly Metrics, Identify improvement areas, Manage Post Delivery UAT defects and Production defects with SLA’s/SLA Adherence. Billing Reconciliation, Quality Management, Band Mixing, Estimation Optimization, Implementation of CTD to improve on the Automation, Transformation, produce monthly, yearly Metrics on Defects, Test cases, Automation, Cost savings, Give back to Clients/Innovation, enhance business opportunities and adding more business to IBM thru feasible solutions
Achievement :
Managed many projects for multiple releases at a given point of time, stabilize the team, improve on Client satisfaction, Resolve the resource issues, Managed the people Management related tasks, Client discussions on future release projects, Managed client escalations, Resource Ramp up / Ramp down.
Manage projects both in Agile and Waterfall model
Project: Amica Mutual Insurance
Client: Amica (Work from Client Location)
Start Date: 02Nov2015
End Date: 31May2019
Role: Guidewire Onshore QA Test Project Manager:
As a Guidewire QA Test Manager, I was responsible for Test Coordination of Claim Center Upgrade (V6 to V9 – Agile methodology), Regression Test design, Test Design and execution of TCDVs for Production Maintenance release. Manage projects in Agile and Waterfall models. Generate daily and weekly reports, Test planning, Resources management, Client interaction, Relationship and work negotiation, Manage Onshore-Offshore model, work allocation, projects and planning for the upcoming projects (future release projects), Financial Forecast Management, Ramp up / Ramp down. Estimation, Implementation of various processes and quality initiatives, Implementation of CTD and DPM to improve on the Automation (QTP) along with Hand-on with Guide Wire for ClaimCenter, PC & BC, MobileApp, HP QC/ALM, Jira/Confluence, Agile Accelerator, Risk Mitigate, Handle escalations, Metrics on Defects, Automation
Achievement :
Started delivery in one week from the day of joining the project.
Manage Implementing Automation using Selenium and QTP
Manage Implementing Performance Test using HP Load Runner
Created Progress reports and circulated the resource wise progress tracker
Managing the people Management related tasks, Client discussions on future release projects, Mentoring and grooming Sr Resources into next level.
Manage projects both in Agile and Waterfall model
Test transformation of CRM – Customer application with Salesforce implementation.
Project: Nationwide Building Society (NBS)
Client: Nationwide Building Society
Start Date: 22Jun2015
End date: 02Oct2015
Role: Test Project Manager:
As a Test Project Manager, I was responsible for Test planning, Resourcing, Managing the requirements to SIT Testing phases in testing, Resources management, Client interaction on the future release projects, Ramp up / Ramp down. Billing Reconciliation, Quality Management, Band Mixing, Estimation Optimization, Implementation of various processes and quality initiatives, Implementation of CTD and DPM to improve on the Automation (QTP & Eggplant) and Resource Knowledge pool by cross training and internal rotations.
Achievement :
Within 4-5 weeks, I did take couple of major initiatives/drives within the Account, managed complete Knowledge Management, Training requirements, Induction, Knowledge Management tool etc. for the entire account. Received appreciation from the Client and IBM Sr Management (Both India and UK) for enabling the Knowledge Management and Induction effectively in very short span of period.
Managing the people Management related tasks, Client discussions on future release projects, Resource Ramp up / Ramp down, Mentoring and grooming Sr Resources into next level.
Project: MetLife USA
Client: MetLife
Start Date: 21Apr2014
End Date: 12Jun2015
Role: Test Manager:
As a Test Manager, I was responsible for planning, resourcing multiple projects delivery for a release from requirements to delivery of the projects till UAT, Resources management, Client interaction on the future release projects, Ramp up / Ramp down (Cumulative Resource Planning CRP), negotiation to transfer more work to increase offshore penetration %, improve on End client profitability by delivering work from offshore. Managed Post Delivery UAT defects and Production defects with SLA’s (with minimal penalties paid back to end client). Did Billing Reconciliation, Quality Management, Band Mixing, Estimation Optimization, Implementation of CTD and CDM to improve on the Automation (QTP & Eggplant), Transformation, Value Add to Customer and Client Dollar Savings thru Reduced Estimates and Resource Knowledge pool by cross training and internal rotation.
Achievement :
Managed 118 projects for multiple releases at a given point of time, stabilized the team, improved on Client satisfaction, Resolved the resource issues, Managed the people Management related tasks, Client discussions on future release projects, Resource Ramp up / Ramp down, Mentored and groomed Sr Resources into next level
Achieved Customer confidence. Worked on the issues/escalations
Well Appreciated by the Clients and IBM Sr. Management for improving client satisfaction in short span of time, FTE appreciation for improving Test process in Corporate Team
Project: Client: Vodafone Italy
Client: Vodafone Italy
Start Date: 12Aug 2012
End Date: 31Mar2014
Role: Test Delivery Manager:
As a Test Delivery Manager, I was responsible for planning multiple projects delivery for a release from requirements to delivery of the projects till UAT, Resources management, Client negotiation to transfer more work to increase offshore penetration %, improve on End client profitability by delivering work from offshore. Managed Post Delivery UAT defects and Production defects with SLA’s (with minimal penalties paid back to end client)
Achievement :
Managed 5 critical projects, increased offshore penetration from 20% to 52%. Planned to have 60-70% penetration by June 2014, Achieved Customer confidence. Worked on the issues/escalation
I was Awarded with Orion award (Award for Delivery excellence and client satisfaction)
Project: Client: AT&T
Client: AT&T
Start Date: 02Apr2011
End Date: 30Jul2012
Role: Test Project Manager:
As a Test Project Manager, I was responsible for planning multiple projects delivery for a release from requirements to preparing Master Test Plans, E2E Test Strategy, E2E Test execution plans, Analysis of requirements, testing and E2E System Test and Business System Testing, implementation of the Telecom Products and Resource/FTP management for the projects. Communicated with Customers from Requirements to Delivery of the release.
Achievement :
Took over Test Project Manager Role for 6 of the complex disconnect/Flowthru service projects when the projects were into BST testing phase and also ensured System Test are completed successfully to achieve E2E testing completed in time with maximum complexity. Ensured Client satisfaction with very short time frame and delivered on time. Achieved Customer confidence. Worked on the issues/escalation, resolved the issues and achieved Customer confidence/satisfaction.
Achieved to have ‘Satisfied and Happy Customer’ (AT&T Sr. Mgmt.) with the deliverables for managing Unique projects within AT&T projects delivered till that time.
Project: Client: TD Canada Trust
Client: TD Canada Trust
Start Date: 13Apr2009
End Date: 04Feb2011
Location: Mississauga, Canada (Client Location)
Role: Test Program Manager
As a Test Program Manager, I was responsible for 4 projects and also preparing Test Strategy, Test Plans, Test execution plans, Analysis of requirements, testing and User Acceptance/Business Acceptance Testing and implementation of the Banking Products. Worked on Test Delivery Planning & Test Management for 4 projects, Test Resource planning and management, Defect Management, Coordinate and chair Defect Meetings, Release Management & track the Code drop history. Implemented Defect Management Process for the Client.
Achievement :
Took over Test Program Manager Role when the project was almost at the verge of starting the test execution and had many issues around. Replaced both the Test program Manager and the Test manager in 2 weeks. Delivery of test Strategy and plan in very less time was a new challenge, performed and delivered in time. Achieved Customer & TD Stakeholder’s confidence. Worked on the issues/escalation, resolved the issues, achieved Customer confidence/satisfaction and retained the Test Delivery Manager position.
Even with 2 external Client vendors involved, successfully completed multiple rounds of Migration testing & System Integration testing and helped the project to get ‘Go’ into ‘PAT’.
Also, played the role of Defect Manager and Release Manager
Helped IBM Canada Sr Mgmt. in setting up the Testing Competency at TD (Client Location)
Project: Client: AMC (Application Modernization Center - Fiat (Italy)) – Porting
Client: Fiat Italy
Start Date: 08Jan2008
End Date: 30Mar2009
Role: Project Manager
As a Project Manager, I was responsible for developing and testing of the application migration from Oracle 9i to 10g. Project Management Activities, Resource planning, Billing and recon, Prepared DOUs, Cost Cases and PMSS for projects in AMC account, participating in Solutioning from testing perspective.
Achievement :
Took over Project Manager Role as a new challenge, performed and delivered in time. Achieved Customer confidence. Saved $ to the customer by delivering in time and also by getting the work done from Offshore.
Project: Client: IBM US (CHIS-Contract Handling International Solutions)
Client: IBM US
Start Date: 01Feb2003
End Date: 31Dec2007
Location: Bangalore & Vienna - Austria
Role: Test Lead & Test Manager
As a Test Manager/Lead responsible for preparing Master test plans, having Test scenarios and Test cases prepared, data setup, work distribution, test execution, tracking, helping the team and delivering system, regression tested application. Managed resources from World Wide GEO’s and coordinating Test releases.
Achievement :
Took Test Lead role from the very experienced customer and performed and delivered on time in the role. Achieved Customer confidence to get the role of Test Manager and delivered on time all the releases
Project: Partner Commerce
Client: IBM US
Start Date: 02Apr2002
End Date: 28Feb2003
Location: Bangalore & USA – San Jose
Role: Development Lead
As a Development Lead, I was responsible for taking knowledge transfer from 5 US resources, trained the team in India, did sizing and development of the Change Requests (CR) and led both Backend and Front-end teams at Offshore. Setup AIX servers to simulate the servers in US for local development and making builds.
Project: Shop IBM
IBM US
Start Date: 01Jul2001
End Date: 30Apr2002
Role: Sr. Developer
Environment: Web Application on WIN NT/2000 with Servers on AIX. Net. Data, Net.Comm and C++ for commands to implement Business Objects
Project: Eagle– Porting
Client: IBM US
Start Date: 01Jan2000
End Date: 30Jul2001
Location: Bangalore & USA – Dallas
Role: Developer
As a developer, I was responsible to Port/Migration the application from OS/2 to Win NT/2000, wrote wrappers to the System Specific API and Structures, port the code to NT/2000. Classes were overridden to make the application Win NT/2000 compatible
Project: – Porting Projects
Client: IBM US (17Feb1998 to 31Jan1999) & IBM Germany (01Feb1999 to 01Jan2000
Role: Developer
As a Developer, designed wrappers to simulate the OS/2 Specific API, Structures into Win NT. Ported/Migrated the code from OS/2 to NT.
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