Executive Management

MARK JEFFREY

( ***) ***- **** • ***********@*******.*** • L i nkedIn

BUSINESS/ORGANIZATION TRANSFORMATION EXECUTIVE

Elevating operational outcomes by driving strategic transformation through engagement, process improvements, and policy implementations.

High-integrity, approachable, and dedicated Administrative Leader, Business Strategist, Change Agent, and Project Manager with extensive experience optimizing business results through the development of effective strategy and leadership of key projects and initiatives. Strong record of success scaling operations and establishing impactful functions, teams, standards, processes, and procedures. Adept at identifying opportunities and gaps while generating alignment around transformational investments, governance, solutions, and plans. Highly-effective cross-functional team leader, motivating performance, and delivering on-budget and on-time results. CORE COMPETENCIES

Partner Relationship Management • Executive Leadership • Corporate Strategy • Program Management • Performance Measures & Metrics Operational Excellence & Efficiency • Rapid Growth & Scalability • Strategic Partnerships • Market Research, Analysis, & Penetration Process Improvements & Policy Implementation • Strategy Formulation & Execution • Stakeholder Management & C-Suite Engagement Negotiations & Agreements • Team Building & Motivation • Project Leadership & Oversight • Customer Relationship Management (CRM)s Volunteer Management • Budget Development & Management • Purchasing & Procurement • Sales & Fundraising • Grant Writing & Reports Technology: MS Office Suite (Advanced Excel), Tableau, PowerBI, Salesforce PROFESSIONAL EXPERIENCE

2010 to Present • THE SALVATION ARMY • Atlanta, GA • REGIONAL PROGRAM DIRECTOR Recruited to revitalize low-performing, inefficient operations for The Salvation Army within the Southern Region, where The Salvation Army operates 81 Boys & Girls Club programs. Collaborates effectively with cross-functional teams and inter- agencies to strengthen Boards and programs, while continually increasing outcomes and capacities for the children that the programs serve. Routinely drives the overall vision, strategic direction, goals, and initiatives for chartered Boys & Girls Club of America locations, while facilitating capacity growth.

• Systematically addressed a decade-long trend of declining mission metrics such as: registered membership, total youth served, and average daily attendance. Drafted and implemented operational priorities and comprehensive process improvements that aligned individual accountability and training for staff and volunteers.

• Successfully transitioned all Clubs to a one-member management system that tracks program delivery and adequately evaluated program metrics/sustainability. Performed meticulous system integration, research and analysis, to track progress and regularly evaluate program components, presenting findings and recommendations to executive leadership.

• Serves as a Visionary Thinker & Leader that sets the overall vision of the organization and charts the future, offering data- driven forecasts and recommendations.

Drastically increased the number of site locations from 60 to 81 and overall revenue from $28-37M.

Improved Club Experience Score and program quality from 32% to 46%, 4% above the national average.

Significantly decreased frontline staff turnover rates from 36% to 22% in just 2 years.

Effectively merged 16 Clubs into one organization, which saved $500K annually.

Facilitated gaining $8M in additional grants over the last 5 years.

Developed and implemented incentives for giving as a source of revenue, increasing the total from 5% to 60%. Increased organizational capabilities to

emphasize annual giving processes.

Designed and executed strategies that increased

participation of Club members, ADA improved by 33% from 4K to 12K kids daily, through the reduction of fees and improvement of program quality.

Multiple associated Clubs received “Capacity Building Awards” from the National Boys & Girls Club

Organization.

MARK JEFFREY Page 2

2005 to 2010 • BOYS & GIRLS CLUBS OF BUNCOMBE COUNTY • Asheville, NC • EXECUTIVE DIRECTOR Elevated strategic planning by defining, executing and managing mission statements, operational processes, promoting growth, and increasing local brand awareness. Managed 4 direct reports and a total team of 28.

Facilitated change, innovation, and annual strategic transitions club-wide. Served as point of contact for Board of Directors, local community members, and inter-

agencies. Ensured effective problem solving, client satisfaction, and a positive client experience. Drove consistent application of standards and processes.

• Managed P&L, budget development, resource

allocation, and all core operational functions, including human resources, training and development,

finance/accounting, technology systems, services and programs, fundraising efforts, grant-writing,

marketing/branding, and public relations.

• Contributed to the diversification and expansion of local revenue-generating and fundraising activities to support existing program operations and overall

expansion; instituted the first-ever annual giving campaign, and a “Great Futures Gala”.

• Thoroughly expanded and developed organizational staffing incentives, including hiring professional management staff, revenue-generation processes, and increased program service quality.

• In partnership with IT departments, implemented new technical systems such as a comprehensive member

tracking program and donor software, web design and content generation, and built the entire technology platform. ADDITIONAL EXPERIENCE

FULTON COUNTY POLICE DEPARTMENT • POLICE OFFICER II • Held responsibility for protecting the peace within the community, protecting life and property, implementing crime prevention efforts, apprehending criminals, and enforcing the overall laws and ordinances for the State of Georgia. Continually displayed sound judgment under pressure in fast-paced environments, including life-threatening situations and emergency scenarios. In this role, gained exposure to kids who were part of the Boys & Girls Club, which ignited a passion for working with children and led to volunteering with the local club. Significantly reduced crime rate in the assigned patrol area by 12%, in partnership with community members and investigators. Earned a lifesaving award for saving a human life through the application of essential medical efforts before the arrival of Emergency Medical Services (EMS).

EDUCATION & PROFESSIONAL DEVELOPMENT

UNIVERSITY OF GEORGIA; ATHENS, GA • MASTER IN BUSINESS ADMINISTRATION (MBA); 2018 UNIVERSITY OF LOUISVILLE; LOUISVILLE, KY • MASTER OF SCIENCE, CRIMINAL JUSTICE (MS); 2001 UNIVERSITY OF LOUISVILLE; LOUISVILLE, KY • BACHELOR OF SCIENCE, CRIMINAL JUSTICE (BS); 1999

“Thought you would be interested in the net position from the audit. Overall improvement of $248,000 during your time. Considering the opening of two teen centers, two school-based sites and 10% annual cuts in United Way support – that ain’t bad! Never doubt your ability to lead and your fundraising work has been incredible! Thanks for making the whole organization look good

– Travis I., Chairman of the Board, Boys and Girls Club of Buncombe County

“Mark is a brilliant strategist. This is one of his strengths. He is able to think through the steps to meet a goal and eliminates the challenges in his way with expertise…He was able to set the vision and strategy for several mergers of our Clubs…This resulted in a new operating model that has helped to solve many of our existing problems.”

– Bobby W., Director of Program Services, Salvation Army USA South

Led to a drastic uptake in annual giving, from $10K to $300K in just 5 years, slashing board-set revenue goals.

Expanded services county-wide from 1 to 5 Club sites, increased budget from $300-800K.

Progressively transformed board operations and recruited new members, instituted a Board Development Committee that identified, cultivated, recruited, oriented, engaged, educated, evaluated, and rotated board members, resulting in a board composition from 2 to 16 members in the first 2 years.

During tenure, wrote over $5M in grants.

Ran a capital campaign that raised over $400K to remodel a facility owned by the organization, opened a state-of-the-art teen center for youth ages 14-18, expanded teen program including career workforce development, college prep, mentoring, and Youth of the Year programs.

Earned national recognition when a teen from the Club won the State YoY Competition for the State of NC.

Increased program impact to measure results, which improved daily average attendance by 60%.

Eliminated 8 bus routes, which saved $10K annually in costs through the development of strategic partnerships with community school boards.

Attained a $150K capacity grant from the CFWNC to increase program outcomes and an additional $190K grant from Janirve for transportation efforts.

Increased number of youths served by 500%.

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