Manager Assistant

KARTHIGA MARAPPA GOUNDER SENGODAN

Bothell,WA ****1 +1-425-***-**** *****************@*****.***

Professional Summary

Experienced Professional Banker with 4+ years of experience ranging from Customer Service Executive, Teller, Personal Banker and Deputy Manager running a small-scale branch with impeccable written and verbal communication skills and excellent interpersonal skills.

Skills

Strong communication

Orientation and training

Problem solving

Performance reviewing

Clerical support

Emergency response

Coordination and Customer relations

Preventive maintenance

Motivation

Oversee operations

Multitasking

Build successful teams

Records administration

Develop employee knowledge

Reporting and documenting

Staff development

Experience

Assistant Manager 05/2013 to 05/2016

Karur Vysya Bank Ltd - Bangalore, India.

Handled day to day activities in a bank that involved customer service and support, resolving queries, transactions, complaints, requests, follow-ups, internal staff handling and operations.

Performed cash operations, safe/locker operations, asset auctions, balance sheet tallying, Dormant account / Non-Performing Asset handling and all such related activities of the bank.

Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.

Attended store walkthroughs with management team and followed-up on directives and recommendations.

Deputy Manager 04/2014 to 04/2015

Karur Vysya Bank Ltd - Bangalore, India.

Promoted friendly, prompt service to all customers.

Evaluated performance of associates and mentored underperforming employees on ways to improve.

Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.

Analyzed productivity reports to manage overall performance.

Supervised hourly and temporary personnel, providing work direction and reviewing work processes.

Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.

Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.

Managed allocation of staff resources through close monitoring and projected future staff needs.

Assistant Manager 08/2011 to 04/2013

Karur Vysya Bank Ltd - Karur, India.

Worked with the Inspection and Audit Department to inspect, audit and help the individual branches across the state to improve efficiency and effectiveness of everyday operations while maintaining the best banking standards.

Also developed, tested and deployed an internal website with SQL backend to aid in inspections and audits of the bank.

Advised teams on controls improvements and management strategies to improve future results and overall compliance.

Assisted with escalation and follow-up of issues identified during audits.

Determined the efficiency, effectiveness and compliance of accounting procedures through thorough inspections.

Developed an internal website for IAD for retrieving and analyzing the data using SQL.

Education

Bachelor of Engineering, Computer science May 2009

Avinashilingam University, India

Master of Business Administration, HR and Marketing May 2011

SRM University, India

VISA/Work Authorization

H4 EAD

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