Customer Service, Data Entry Operator
Resume:
AHMAD SHARIF
Concierge Agent
CONTACT DETAILS:
Address: Hilton Doha The Pearl Hotel &
Residence's Qatar
Phone: 009**-********
Email: **********@*****.***
LinkedIn:
https://www.linkedin.com/in/ahmad-s-
04b654b1/
Place of birth: Lahore, Pakistan
Date of birth: 28-Sep-1992
Marital status: Single
Citizenship: Pakistani
EMPLOYMENT HISTORY
Strong Hotel Front Office experience.
Supervise Concierge operations during your assigned shift to a consistently high standard.
Assisting the front desk agents in doing check-in and out during the busy operations.
Manages Guest requests, inquiries, and complaints promptly and completely.
Handling Cashier transactions.
Arranging external valets according to the operational needs and also preparing their monthly invoice.
Organizing tours, sightseeing and other transportation requests from the hotels.
Respond to guest complaints and find the appropriate solution.
Answering calls and making reservations, taking and distributing messages or emails and redirect calls. Preparing duty roster for the team.
Following up and managing team to make sure all guest luggage is storage are properly tagged and recorded. To be aware of all VIP guests arriving and direct them according to their booking requirements.
Handling arriving guests with pickup requests and
arranging their transfer to the respective hotel.
Assisting guests with their luggage upon arrival and escorting them to their respective transportation(bus/car). To assist with the lost luggage and follow up with the baggage's and service center.
Have calm organized work ethic with the ability to prioritize and meet deadlines.
Have excellent supervisory, inter-personal, and
communication skills.
Passionate for delivering exceptional levels of Guest service. Monitors the appearance, standards, and performance of team members with an emphasis on training and team work. To maintain the atmosphere of high morale and happy working relation with team members.
Hilton Doha The Pearl Hotel & Residence's, Qatar
CONCIERGE AGENT, OCT,2017 - PRESENT
SUMMARY
I have more than 6 years of experience in the hospitality industry, with excellent people management, leadership and communication skills and I believe I will make a valuable contribution to my team. As a dedicated professional in this industry, I feel that I will be more than able to ensure that my guests are treated in a prompt, friendly and courteous manner. With my experience, I bring an assortment of knowledge and skills to my departments in the hotel. I am keen to make a contribution and be a part of a prestigious group and I am confident, quick learner with flexible attitube.
ABILITIES
An honest, highly efficient, hard
working, enthusiastic, best outstanding,
good commitment, and self motivated
individual with thorough knowledge of
hospitality industry. Hard working in
diversified work environment can easily
adjust to the new workload assigned and
work under pressure. Have the ability to
effectively deal with individuals from all
background and professional levels.
CORE STRENGTHS
Problem Handling
Target Achiever
Team Building
Adaptable
Leadership
Guest Service
Staff Development Talent
SOFTWARE SKILLS
Microsoft Office
Opera PMS (Property Management
System)
QEMS (Quality Management System)
OnQ System (Hilton)
Synergy System
ACADEMIC HISTORY
Stenden Qatar, University of Applied Sciences &
Qatar National Tourism Council
THE CONCIERGE COURSE - 2020
Govt. Dayal Singh Collage, Lahore, Pakistan
HSSC - 2012
LANGUAGES
English
Urdu
Hindi
Punjabi
Arabic ( Beginner )
HOBBIES & INTERESTS
Traveling
Fitness Freak
Video Editing
Netflix
Crowne Plaza Doha The Business Park, Qatar
BELL-PERSON, 2014 - 2016
Wali Laminate's & Plastic, Lahore, Pakistan
CUSTOMER SERVICE REPRESENTATIVE, 2012 - 2014
Punjab Board, Lahore, Pakistan
SSC - 2008
REFERENCES
Mr. Javed Akhtar ( Night Manager )
Mr. Azaz Shaikh ( Duty Manager )
Crowne Plaza Doha The Business Park Qatar
& Holiday-Inn Doha The Business Park Qatar
*****.*******@***.***
Crowne Plaza Doha The Business Park Qatar
& Holiday-Inn Doha The Business Park Qatar
****.******@***.***
Crowne Plaza Doha The Business Park, Qatar &
Holiday-Inn Doha The Business Park, Qatar
CONCIERGE / AIRPORT REPRESENTATIVE, 2016-2020
COURSES
True Hospitality Service Skills
PCI Compliance – Best Practices for
Hotel Management
HABC Level 2 Award in Food Safety
in Catering (QCF)
Contact this candidate