Salesforce Developer

RAMYA

Troy, MI, USA • +1-614-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Over 9+ years of IT experience in various stages of Software Development which includes 5 years of experience as Salesforce CRM Developer which involves Administrator, Development, Integration, communities and Lightning like classic to Lightning migration and Lightning component development. 4 Years of experience on Java.

Experienced in Administration setup like manage Users, Security Controls and Data Management.

Expertise in developing, deploying and integrating Salesforce.com CRM solutions.

Experience in working with salesforce.com Sandbox and production environments.

Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).

Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom report, report folders, report extraction to various formats, design of Visual Force Pages, Snapshots, and Dashboards.

Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Marketing Cloud.

Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations. Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.

Experience in capturing, analyzing and documenting requirements (Use Cases) for Salesforce.com implementations.

Expertise in Object Oriented Programming, Object Oriented Analysis and Design (OOAD) and RDBMS concepts.

Experienced in accessing and writing stored procedures and triggers.

Expertise with J2EE complaints IDE's such as JBuilder, Eclipse 2.1/3.1.

Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large & small project teams.

Extensively worked on Jenkins by installing, configuring and maintaining for continuous integration (CI) and for End to End automation for all build and deployments.

Experience in working on source control tools like GIT.

Knowledge on building new apps with the Lightning App Builder and Lightning Components.

Expertise in writing Bash Scripts, Pearl Scripts (hash and arrays), Python programing for deployment of Java applications on bare servers or Middleware tools.

SKILLS

Salesforce Technologies- Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages- Apex, Visualforce, Java, HTML, CSS, PL-SQL, C.

Tools- Apex Data loader, Apttus CPQ, DocuSign, GitHub, Web services APIs like SOAP, REST, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA and HP ALM

Database- MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC

Rational Unified Process (RUP), UML, use cases and Use case diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Operating Systems- Windows XP/Vista/7, UNIX.

Administrative, Documentation, MVC, MS SQL

Streamline, Driving, Composer, MS SQL Server

Agile, Eclipse, Enterprise, Statistics

Analyst, Email, Oil, Stories

API, Features, Operating Systems, System integration

Application design, Financial, Oracle, Technical support

Approach, Functional, Developer, UML

Automate, HP, PL/SQL, UNIX

Automation, HTML, PL-SQL, User interface

Benefits, Human Resources, Oracle 8i, Validation

Book, DB2, Pick, Vista

BI, IDE, Processes, Workflow

Business processes, Informatica, Programming, XML

Business Process, Explorer, Coding

C, Java, Proposals

Catalog, Java Script, Quality

Com, Java Scripts, Real-time

Controller, Logic, Requirements gathering

CRM, Macros, Rational Unified Process

CSS, Marketing, RUP

Clients, Max, Sales

Data migration, Access, Sales Forecasting

Data Modeling, MS Access, Scheduling

Data warehouse, Windows, SDLC

Database, 2000, Scripts

Designing, Windows XP, SOAP

DML, Migration, Software Development

WORK HISTORY

Salesforce Lighting Developer

Integra Partners - Troy, MI 07/2019 - Current

Description: Since 2005, Integra has been recognized as the thought leader on DMEPOS services. Whether you are a provider looking to work with more health plans, an insurer looking to provide broader access to your membership, or a patient searching for local, quality care you can trust, Integra provides unparalleled access to a greater network.

RESPONSIBILITIES:

Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements gathering and Design.

Created complete file upload utility in Lightning, Apex classes and SOQL so that users can attach files in form and upload them to Salesforce case record.

Create lookup utility using Lightning, Apex classes and SOSL to lookup Users and add them as Case Team to case record.

Used Salesforce Lightning Inspector to debug Lightning components during development process.

Created multiple Lightning Components, implemented CSS and Design Parameters.

Created Lightning tabs, Controllers, Components with Aura Framework, by adding Aura Attributes and Aura Handlers for Events.

Created Apex methods for Lightning controller and helper methods to perform DML operations on case records.

Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.

Implemented CPQ System to improve user experience in Quoting process using Salesforce.

Made enhancements to Apttus CPQ (Configure Price Quote) tool, shopping cart by adding new fields.

Involved in activities related to Saleforce.com setup, Configuration, customization, Administration, Development, Data Migration and deployment of application to force.com platform.

Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.

Defined, and deployed Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, actions, Auto-Response Rules, Page layouts, mini page layouts, search layouts, custom Components, custom compositions, Visual Workflows (flows), custom reports, dashboards Visual Force Pages to suit to needs of application.

Developed various Apex Classes, Controller classes and apex triggers for various functional needs in application.

Used Force.com Eclipse IDE for developing Apex pages, Controller Classes and Triggers for deploying projects components into different Sandbox Environments.

Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate business process.

Implemented Salesforce Chatter for internal users to share deal information and status updated on various activities.

Worked on REST API web services for lead management, SOAP API web services with XML as intermediate platform.

Integrated with external system using Web Services callouts for cleansing Address and save data in pages of Salesforce.com and SOAP and REST based Web Services for extracting data from external systems to display in pages of Salesforce.com.

Developed various Apex Classes, Controller classes and apex triggers for various functional needs in application.

Used Force.com Eclipse IDE for developing Apex pages, Controller Classes and Triggers for deploying projects components into different Sandbox Environments.

Designed, developed and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in application.

Developed various batch classes for evaluating certain criteria and updating data using Data Manipulation Language.

Developed many Apex classes, controllers, VF Pages, Batch Classes and scheduling their Jobs Creating sitemaps.

Worked on Sharing Rules based on Role Hierarchies and created manual sharing for accessing records.

Worked on different things like Components, Custom Settings, Site and Static Resources, Debug logs and system log.

Implemented Service Cloud Console.

Worked on various Salesforce Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Worked on Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.

Worked on Force.com Explorer for querying Salesforce database using SOQL & SOSL queries and Data Loader for data migration, insert, update, and bulk import or export of data.

Created templates, approval processes, approval page layouts and defined approval actions on them to automate processes.

Agile Development Methodology was followed for implementation.

Conducted Business Process Review sessions to analyze existing and to-be implemented business processes for Clients.

Worked on Visual Force Language to develop Visual Force pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.

Environment: Apex Triggers, Data loader, Salesforce.com Data Loader, Force.com API, REST API, SOAP API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Apttus CPQ.

Salesforce Developer

Donnelley Financial Solutions (DFIN) Solutions - Downers Grove, IL 08/2018 - 06/2019

Description: Donnelley Financial Solutions (DFIN) is leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across globe. We're here to help make smarter decisions with insightful technology, industry expertise and data insights at every stage of business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances. And through it all, deliver confidence with right solutions in moments that matter.

Responsibilities:

Interacted with various business user groups for gathering requirements for Salesforce implementation and documented Business and Software Requirements.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.

Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records.

Designed and developed Service cloud and Integration.

Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic.

Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.

Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.

Good knowledge on integrating REST/SOAP Web service with third party systems.

Experienced in integration of Salesforce.com with external applications by using web services SOAP and REST API.

Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.

Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to custom objects.

Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on Record Detail.

Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that protected data is available only to authorized users.

Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate processes.

Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.

Worked with SOQL, SOSL queries with Governor Limitations to store and download data from Salesforce.com platform database.

Configured Chatter for Users in Organization for collaboration.

Strong understanding of Visualforce MVC framework for configuring feature-rich user interfaces and Apex Programming Language for implementing business logic extending standard functionalities along with Batch processing and multiple system integration using SOAP, Rest API's and Single Sign-on(SSO).

Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.

Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.

Implemented Data Loader through Command Line Interface to extract data from database.

Extensively involved in Data Migration from three legacy systems to Salesforce.

Supported Data Migration activities for migration data from various business sources with support of Salesforce.com.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Conducted training sessions to UAT users to use Salesforce Knowledge application and developed feedback custom report.

Supported end users and helped them in getting used to application, generated reports and saved them for further access to users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Apttus CPQ, Service Cloud, Sales Cloud, Rest API, Soap API, Marketing Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows.

Salesforce Developer

Schlumberger - Houston, TX 10/2017 - 07/2018

Description: Schlumberger is world's leading provider of technology for reservoir characterization, drilling, production, and processing to oil and gas industry. Working in more than 85 countries and employing approximately 100,000 people who represent over 140 nationalities, Schlumberger supplies industry's most comprehensive range of products and services, from exploration through production and integrated pore-to-pipeline solutions for hydrocarbon recovery that optimize reservoir performance.

Responsibilities:

Role of Lead Developer monitoring and driving development requirements within teams.

Implemented requirements on Salesforce.com Platform and Force.com IDE Plug-in using Eclipse.

Worked with various salesforce.com Objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed various Custom Objects, Tabs, Components and Controllers.

Conducted interviews with stakeholders to gathering requirements and analyzed their data.

Developed and configured various Custom Reports and Report Folders for different user profiles based on need in organization.

Worked on designing of security model for business processes.

Developed Custom Objects, Custom Reports and configured Analytic Snapshots to dump data on regular basis for sales performance and lead generation statistics.

Created and deployed Several Reports using salesforce.com platform.

Created and used Email templates in HTML and Visual Force.

Used Conga Composer to generate dynamic reports.

Performed roles of Salesforce.com Analyst/ Developer and Administrator in organization.

Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader.

Used sandbox for testing and migrated code to deployment instance after testing.

Exported data using data loader to help organizations need to convert from salesforce to e-CRM.

Worked with Security Controls like sharing settings, field accessibility and data accessibility to restrict data access.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Salesforce Developer/Admin

Infonology – Houston, TX 08/2015 - 09/2017

Description: Located in Houston, TX, Infonology Hi-Tech Solutions LLC. is a professional technology firm that has extensive experience in providing IT consulting and custom software development services. We handle every aspect of project lifecycle - from requirements gathering, process development, architecture engineering to development, hardware procurement, testing and ongoing maintenance.

Responsibilities:

Interacted with users to understand complex business requirements and documented requirements.

Experienced in Designing, Developing and Data Modeling of application and ensured that are within Salesforce Governor Limits.

Created productive documents which will be used by rest of team to have better understanding of related system; Salesforce.com CRM.

As part of Administrative tasks, Created custom objects, custom Fields, Validation Rules and Formula Fields.

Wrote scripts to load Forecast Data from Salesforce.com.

Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.

Worked on Salesforce.com Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management, Lead Management and Configure/Price/Quote (CPQ) processes.

Analyzed Integration flow and helped developers in implementing Service Max App within organization.

Developed SOQL query to pull data from salesforce.com instance to Right90 application.

The process is set to run by default every 20 min and pull information that is changed since last successful sync run.

Deploy using Force.com IDE tool, Change sets & Eclipse for sandbox to production environments.

Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.

Created Page Layouts to organize Fields, Custom Links, Related Lists and other components on Record Pages.

Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom Picklist fields.

Implemented Case Assignment Rules to direct case to appropriate groups such as Stories and PCS Central Support.

Wrote Case Escalation Rules to escalate cases depending on timeframe and difficulty of case issues.

Java Developer

SONATA Software solutions – Hyderabad, India 05/2011 - 07/2015

Description: Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata’s Platformation™ methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, and KODO - AI Powered Customer Experience (CX) Platform. Sonata’s Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata’s people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.

Responsibilities:

Duties included design, development, integration and administration of salesforce.com applications.

Gathered user requirements and involved in application design discussions and documentation.

Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by business.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application.

Defined lookup and master-detail relationships on objects and created junction objects to establish connectivity among objects.

Implemented workflow rules and defined related tasks, triggers, email alerts, filed updates to implement business logic.

Developed Dynamic approval processes (with necessary templates, page layouts and defined approval actions on them) for automation.

Used SOQL & SOSL to cater to data manipulation needs of application.

Responsible for designing system/Unit/UAT test cases.

Involved in creating macros to meet requirements, data dictionaries and maintained metadata for each model.

With help of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.

Used Apex Data Loader for migrating records to Salesforce as backend process.

Involved in data migration to Sand-box and production.

Used sandbox mode for testing and migrated code to production instance in iterations.

Involved in administrative activities like periodic data cleansing, security setup and workflow update.

Worked in Agile project model and involved in documenting IT Stories and scoping sprints.

Environment: Salesforce.com platform, Database.com, Apex Scripts, Visual Force Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Java Scripts, Reports, Dashboards and Informatica.

EDUCATION

Master of Computer Applications

SR International Institute of Technology – India 2009

ACCOMPLISHMENTS

Worked on Sales cloud, Service Cloud and Apttus CPQ (Configure Price Quote) tool, shopping cart.

Involved in the configuration implementation of Salesforce.com.

Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.

Used Data loader for data management in force.com platform.

Knowledge on Computer-Telephony Integration (CTI).

Extensive experience in data migration and integration using Data Loader.

Provided customer with best practice solutions as related to Salesforce.com and CRM.

Extensive experience using Salesforce.com Administration, Creating Roles, Profiles, Page Layouts.

Experience in installing, evaluating the AppExchange application under the salesforce.com platform.

Certifications:

CERTIFICATIONS

Certified Salesforce Platform Developer-1

Certified Salesforce Administrator.

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