Assistant Customer Service Cold Caller Appointment Setter Virtual A
Resume:
PERSONAL DETAILS
Name: Ma. Ana Kristina A. Madrigal
Age: 23 years old
Birthdate: March 04, 1997
Address: Block 11 Lot 17, Glen F, Savannah, Oton, Iloilo City ; 49 Margarita St., Villamonte, Bacolod City, Negros Occidental
Cellphone: +639*********
E-mai:l ****************@*****.***
Nationality: Filipino
EDUCATIONAL BACKGROUND
La Consolacion College-Bacolod - Elementary Level
Zion Center of Knowledge School - Secondary Level
Miriam College - Tertiary Education
WORK EXPERIENCE
2017 : Customer Service Represantative
Teleperformance, Edsa-Mandaluyong
Responsible for taking inbound calls from foreign customers.
● Checking the customers' accounts
● Providing solutions to the customers' complaints
● Securing the customers' information
2018 - 2019: Secretary
Gerard A. Grey Entertainment (GAGE)
Responsible for all the schedules of artists/bands/musicians/dancers in Bacolod City and Iloilo City for Pagcor Bacolod, Pagcor Iloilo, L'Fisher Ripples, Chalet and Business Inn Hotel.
● Making the monthly schedule of artists
● Taking calls from clients for events like weddings, corporate events, birthdys, etc.
● Using Microsoft Excel for documenting the schedules, talent fee and the income of the agency
● Making the profile of the artists to be presented to the clients 2020-2021: Appointment Setter/Virtual Assistant
US Based Real Estate Companies
● Cold Calling leads, doing follow up calls, setting appointment for face to face visit SKILLS
Can use Microsoft Word
Can use Microsoft Excel
Multitasking
Can organize schedules
Writing
Typing
Podio
Xencall
Slack
Mojo Dialer
COMPETENCIES
Computer skills:
Fully comprehensive with the following software:
● MS Office
● Mojo Dialer
● Xencall
● Podio
● Slack
● Social medial apps
Competencies:
Team player, accurate, motivated, reliable, fast and friendly HOBBIES AND PERSONAL INTERESTS
Interests: Singing, dancing, organizing events
REFERENCES
Available upon request
Contact this candidate