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Desktop Support Technician

Location:
Toms River, NJ, 08753
Salary:
$45,000/yr
Posted:
April 02, 2021

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Resume:

RONALD REX

*** ******** **. ********** ** ***** · 484-***-****

adldfu@r.postjobfree.com

Knowledgeable and thorough computer technician with over twenty years of experience and possesses superior attention to detail. Driven and self-motivated and highly effective at completing tasks with minimal to no supervision.

EXPERIENCE

JANUARY 2018 – PRESENT

PART OWNER/OPERATOR MAIDPRO RESIDENTIAL CLEANING

MARCH 2018 – PRESENT

PART OWNER/OPERATOR REX HOME INSPECTION TEAM L.L.C

LICENCED HOME INSPECTOR IN THE STATE OF N.J.

JUNE 1996 – SEPTEMBER 2017

COMPUTER TECHNICIAN, Maintech, LLC

-PROVIDE ON-SITE AND FIELD SUPPORT FOR SERVERS, BLADE CENTERS, DESKTOP COMPUTERS, LAPTOPS AND PRINTERS. SUPPORT WOULD INCLUDE HARDWARE AND SOFTWARE TROUBLESHOOTING AND REPAIR. ON-SITE SUPPORT ALSO INCLUDES MEETING SLA METRICS, MONITORING TICKETING SYSTEM, COMPLETE DATA CENTER MONITORING, AND SET -UP AND INSTALLATION OF EQUIPMENT. ALSO RESPONSIBLE FOR TELEPHONE TECHNICAL SUPPORT TO REMOTE SITES.

-CERTIFIED IN SUN, DELL, IBM, HP AND COMPAQ SERVERS AND CERTIFIED IN DELL, IBM AND HP DESKTOPS AND LAPTOPS.

-SUN CERTIFICATIONS AND TRAINING INCLUDE SUN FIRE SERIES, ENTERPRISE SERIES, SPARC SERIES

- EXPERIENCED AND TRAINED IN HP, LEXMARK, TALLY GENICOM, ZEBRA AND DELL PRINTERS.

-Handled support tickets for hardware break/fix and evaluate and determine root cause to resolve issues in a timely manner.

-Perform equipment refurbishment, installation, relocation, decommissioning, product level engineering and configuration changes, upgrades and/or modifications to products.

-Responsible for daily maintenance and repair of data center equipment which include servers, routers, switches, network devices and storage equipment.

-Handled data center issues which included hardware updates, IMAC requests and decommissioning of obsolete equipment and related cabling.

-Performed in field diagnosis and successfully resolve hardware issues with client’s PC’s, laptops, servers, printers, and folding equipment.

Equipment included Dell, HP, Lenovo, IBM, Sun, EMC, NetAps, Okidata, Tally Genicom and

various other printers.

-Maintain proper levels of on-site equipment and replacement parts needed for repair and data center parts.

FEBRUARY 1986 – MAY 1996

COPIER TECHNICIAN, E.N. Dunlap

-Provide customer support and repair of office copiers, fax machines, printers and mimeograph

Equipment including Ricoh, A.B. Dick and Xerox.

-Handled routine maintenance of printing equipment.

-Maintain proper levels of repair parts.

EDUCATION

MAY 1984

AAS IN ELECTRONIC TECHNOLOGY, Lehigh county community college

SKILLS

Assembly of servers, PC’s, Laptops, printers

Maintenance of computer equipment

Troubleshooting

Problem solver

ACTIVITIES

High school basketball official for 25years. Coached youth league basketball for 10 years. Avid golfer.



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