Assistant Property Manager
Resume:
Jamarah N. Phenix
Randallstown, MD 21133
*******.******@*******.***
Objective
To obtain a professional position within a company where I can progress to supervisory level.
Skills Profile
Ability to operate all Microsoft programs
Computer competency
Organizational skills
Type 60 wpm
Great customer-relations background
Excellent communication skills.
Ability to work effectively with diverse populations.
Capacity for discretion, diplomacy and confidentiality.
Demonstrated record of leadership, maturity and academic excellence.
Resourcefulness.
Customer service skills
Employment History
Casino Cashier July 2014- January 2015
Horseshoe Casino, Baltimore, MD
Assisting customers with cashing out slot machine vouchers
Exchanging casino chips for cash
Balancing customer accounts with the casino
Issuing casino credit
Opening new accounts for customers
Assisting back of house with banking needs
Was a representative for Baltimore’s first casino
Handling large amounts of money daily
Aftersales Advisor October 2012- October 2013
IKEA Direct Call Centre, Baltimore, MD
Inbound call centre for IKEA home shopping
Assist customers with their E-Commerce needs with IKEA
Calling customers to confirm orders as well upcoming deliveries
Assisting customers with problems that may occur with order/delivery
Faxing and scanning paperwork
Assist tax exempt companies
Contacting potential customers to verify orders
Work as communication between the customer the warehouse and the delivery/assembly company
Organizing company activities for catalogue drop season
Store Service Advisor June 2012- October 2012
IKEA Direct Call Centre, Baltimore, MD
Answering multi line phones
Assisting customers with information for all IKEA store in the United States.
Filed paperwork for new hires
participated in team objectives as well as individual objectives
cross-selling, upselling, and referring products to customers
performing assistant/clerical duties
Supervised new hires and trainees
Peer Advisor July 2009- June 2012
Community College of Baltimore County, Baltimore, MD
Administered orientation to the new students
Assisted new and returning students with registering for classes for the upcoming semester
Filed paperwork for the new student information packets
Supported new students with schedule planning and preparation for faculty advisor meetings during New Student Orientation and provided basic support for other orientation activities, including assisting with Arrival Day.
Acted as an informed resource for all students regarding matters related to registration, major declaration, and schedule planning during registration periods (November and April).
Acted as a referral source throughout the academic year to support faculty advising program and enhance student access to academic resources through the Student Academic Resource Network.
Guided students in accessing the many academic resources available, and provide referrals
Assistant Secretary to Property Manager January 2009- July 2009
The Commercial Management Group, Laurel, MD
Answered phones and deliver messages to the proper party
Copied all listings of the properties and create new folders for each
Reorganized all paperwork for new properties listed
Assisted in reorganization of company website and database
Deli Associate 2008
Food Lion, Middle River, MD
Assisted customer with their deli and bakery needs
Prepared meals
Education
Diploma 2008
Chesapeake High School, Essex, MD
Community College Of Baltimore County (Associates Degree) TBA (current)
References available upon request
Contact this candidate