IT Jr. IT Security/Network Administrator

START COVER/INTRODUCTION

Hello,

I am a well-rounded, hands-on IT Network Administrator with two years of IT Security (cyber) technical-apprenticeship training in triaging and supporting cyber events.

I am fully hands-on capable in modern corporate network (Windows Server 2016/2012/2008r2 active directory domains, virtualization administration (VMware), O365 etc., Service Desk tools), Security activities (IAM/system access control reconciliation of new hires/terms, monitoring systems for indicators of compromise and recording/alerting events, documenting artifacts etc.) as well as strong Excel and reporting skills for collaborative/team settings.

While young, I have strong drive and ambition in diagnosing issues, managing time & ticketing and taking personal responsibility for resolving issues end-to-end.

I recently left (on my own) a position at the end of December 2020 due to personal reasons and have just begun my search for a new position.

I appreciate your consideration for your open position and am available to answer any questions you may have at your convenience.

Best regards,

Leia

END COVER/INTRODUCTION

Leia P. Mendez Nyack, NY

IT Jr. IT Security/Network Administrator

Certifications: TestOut® PCPro, TestOut® SecurityPro

Driven and knowledgeable information technology technician with 3+ years of computer systems, networks, hardware and security experience. Efficient and adept at explaining Information Technology concepts at multiple levels. Friendly and patient as well as great communication skills.

Strong, well-rounded IT Desktop Support of Microsoft Windows Desktop (Windows Pro 10/8/7), Server (2016/2012/2008r2) and Mac OsX operating systems.

LAN/WAN Network Administration including Active Directory (AD Users & Computers – Account Add/Edit/Delete/Password Mgmt etc.) GPOs, DHCP, DNS, RDP, TCP/IP etc., VMware administration (VM management, users etc.), WiFi (802.11x)/Bluetooth connectivity

Business Application Support including Microsoft Desktop Office (Word/Excel/PowerPoint/Outlook 2016/2013/2010) and Cloud (O365/Azure Active Directory) Suite, Google Apps, Adobe Acrobat, Microsoft Teams, Zoom

Cybersecurity including regular end-user Cyber Awareness training, Patch Management & Remediation (Windows Defender/Update), AntiVirus/Malware scanning and removal (McAfee, Kaspersky, Symantec), local security support for centralized IT security teams

Mobile Device support (iPhone, iPad & Android). Installed app support, iOS/Android operating system updates, user support accessing App Stores and user setting support

Computing Hardware Installation and Support - Install, move, add, and change (IMAC), Desktop/Laptops, Peripherals (printers, scanners, web cameras, conference phones, USB devices etc.)

Efficient and timely user support and problem troubleshooting and resolution through incident ticketing systems (e.g. ServiceNow, Remedy, Service Manager)

Bilingual: Fluent in US English & Spanish including Business, Technical and Medical terminology

WORK / EDUCATIONAL EXPERIENCE

Service Desk/IT Support - Anonymous Alerts LLC., White Plains, NY

09/2020 – 12/2020

oIT application and system support across a broad range of business and custom-written applications.

oIT system support: desktops, laptops & servers - both hardware and operating system (Win10/7 Pro, Server 2016 & 2012R2)

oCyber Security - Windows Updates, A/V, Malware removal. Phishing and Cybersecurity Awareness Training.

oWindows AD administration (ADU&C – Add/Edit/Delete users, Password maintenance, etc.)

oO365/Outlook email setup and support.

oVMware administration – spin-up/spin-down VM’s, snapshots, virtualized resource allocations etc.

oStrong focus on client satisfaction helping users (both internal and external customers) with hardware & software troubleshooting and remediation

oMobile device support (iOS & Android)

Local IT Support (sole proprietorship)

09/2018 – 09/2020

oSelf-starter local IT Support (IT hardware, business software application, user technology support)

oInstallation of Windows and MacOS systems

oWindows and Mac security and updates

oUser education on technology and applications

oRemoval of malware and spyware of personal computers and devices

oBackup and transfer of personal and sensitive data from computers and mobile devices

Rockland Boces (Internship)

09/2018 – 06/2019

oRockland Boces Cyber Technology internship

PROFESSIONAL EDUCATION

08/2020 – Present

LinkedIn Learning (Paid subscription for professional learning)

oReal life applications and examples, hands on training with business applications

oCompTia A+

08/2018 – 08/2020

Apprenticeship with practicing IT/Cybersecurity Director of 30+ years of professional experience

oVirtualization (VMWare), Active Directory Advanced Administration & O365 Education hands-on and virtual classes.

oLinux administration and integration into Windows/AD environments

oGPO, DHCP, DNS hands on training administration with multiple systems on a virtual environment

09/2017 – 06/2019

Rockland BOCES IT/Cyber Education and Hands-on Apprenticeship

oHands on Computer Hardware training, configuration, installation & deployment, troubleshooting and resolution (desktops, laptops, printers, accessories, mobile devices, video, memory, storage)

oComputer Software Applications – both IT Applications for systems & network installation, management, configuration and monitoring etc. and Business Applications

oNetworking, LAN/WAN connectivity, building, upgrading & troubleshooting.

oActive Directory, GPO, DNS, DHCP, Users & Computers management and Server management.

oComputer Cybersecurity including vulnerability scanning (Kali Linux), Wireshark packet forensics, Cryptography, Access Control/IAM, Perimeter Controls (Firewalls/IPS), System Hardening

oTroubleshooting problems with computers and networks within the technical school building.

RECOGNITIONS/AWARDS

Recognition of Achievement - Cybertechnology I & II, 6/2018 -6/2019

TestOut PC Pro Certification (similar to CompTia A+), Issued 6/4/2018

TestOut Security Pro Certification (similar to CompTia Security+), Issued 5/7/2019

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