Customer Service Assistant

VALERIE TAVAREZ

Riverview *** Monastery Court Valrico, Fl 33594

Cell: 813-***-****

*******.********@*****.***

SUMMARY

Motivated and experienced in customer service and satisfaction. Team player. Comfortable working in a high- pressure environment with a strong sense of urgency. SKILLS

• Fluent in English and Spanish

• Attentive

• Microsoft Office

• Detail oriented

• Client Service experience

• Strong analytical and problem solving abilities

EXPERIENCE

MAXIMUS INC

Tampa, Fl October 2020-Current

Customer Service Representative

• Deal directly with customers by incoming telephone call.

• Respond promptly to customer inquiries.

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Pass disclosure with beneficiary.

• Direct requests and unresolved issues to the designated department.

• Keep records of customer interactions.

• Record details of inquiries, comments and complaints.

• Record details of actions taken.

• Communicate and coordinate with internal departments. LADY BIRD ACADEMY

Apopka, FL

Assistant Teacher

08/2019 to 10/2020

• Provides a variety of materials and resources for children to explore, manipulate and use both in learning activities and in imaginative play.

• Teaches children basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills.

• Establishes and enforces rules for behavior, and procedures for maintaining order.

• Reads books to entire class or to small groups.

• Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, and storytelling.

NEW HONG KONG RESTAURANT

Altamonte Springs, FL

Hostess/Cashier 10/2018 to 07/2019

• Greet guests, providing accurate wait times.

• Escorted customers to the dining and bar areas.

• Provided excellent customer service and a pleasant dining experience to the guests.

• Answered phones and take orders through multi-line calls.

• Takes online orders and ensures correct information. FOREVER 21

Altamonte Springs, FL

Cashier 06/2018 to 10/2018

• Responsible for handling cash transactions between customer and retail store.

• Receives and processes all payments according standard procedures.

• Scans products, operates scanning equipment.

• A Processes credit and debit card transactions.

LIQUID CAPSULE MANUFACTURE

Palm River, FL

Receptionist 08/2015 to 05/2018

• Greeting and directing visitors to their destinations.

• Sorting and handing out personal mail.

• Handling multi-line telephone calls.

EDUCATION

HIGH SCHOOL DIPLOMA: GRADUATED

Riverview, FL - June 2016, Tampa, FL

Contact this candidate