Assistant Executive
Resume:
CHRISTINE MILLER
Alexandria, Virginia *****
***********@*****.***
www.linkedin.com/in/christinemiller1123/
SUMMARY
An exceptional and performance-driven client engagement professional with a solid background in office management, employee communications, program development, and planning. Comprehensive experience in project management, database maintenance, vendor relations, and budget development. A dedicated and versatile leader who utilizes interpersonal and organizational skills to facilitate stakeholder engagement and drive corporate initiatives.
Relationship Cultivation • Online Learning Program Delivery • Nonprofit Management • Client Service
EXPERIENCE
UNITED WAY WORLDWIDE, Alexandria, Virginia
Manager, Labor Engagement, 2015-2021
Facilitated connection of labor engagement team to other company teams to ensure cross-functionality and task efficiency. Supported and advanced relationships with labor in communities across country. Liaised with company teams to share and gain knowledge. Drafted and submitted quarterly board reports. Contributed to online social media presence and coordinated labor network communications with team members. Collaborated with labor engagement team members to create, edit, and format group documents. Assisted with development and execution of annual labor conference. Engaged with union partnership organizations to expand relationships with other unions. Created and maintained relationships with vendors and consultants. Served informational role on company staff council.
Maintained database of over 300 labor network members with Salesforce.
Organized Labor Connections, a quarterly newsletter and collaborated with digital services team for efficient distribution.
Planned and worked with the NALC (National Association Letter Carriers) to promote the annual Stamp Out Hunger Food Drive.
Organized vendor training for HR-related compliance.
Worked closely with design vendor on communication tools.
UNITED WAY WORLDWIDE, Alexandria, Virginia
Manager, Northeast Region, 2012-2015
Managed Emergency Food and Shelter National Board Program, a FEMA-funded program. Facilitated primary contact service for local boards and recipient organizations across 17 states in EFSP Northeast Region to establish program operation and structure. Oversaw board plan process for jurisdictions and reviewed expenditure plans. Fulfilled member role on compliance review team. Provided technical assistance on EFSP website. Developed program work processes and systems.
Identified expenditure plan issues and communicated solutions to local board chairs.
Prepared and submitted local board variance requests to EFSP National Board for consideration.
UNITED WAY WORLDWIDE, Alexandria, Virginia
Lead Associate, Strategic Initiatives and Business Development, 2011-2012
Managed administrative support for Senior Vice President and project management team. Planned onsite/offsite committee meetings and organized team schedules. Facilitated relationships with high-level executives. Produced online meetings and webinars. Organized team projects, calendars, and deadlines with online tracking software.
Maintained team budget and contact database.
Processed vendor contracts and payment requests.
UNITED WAY WORLDWIDE, Alexandria, Virginia
Lead Associate, Learning and Conferencing, 2010-2011
Created and delivered resource development learning programs. Managed course budget and contract development. Produced course marketing and communication materials. Oversaw logistical details of online learning and program delivery. Developed course materials in collaboration with learning team members. Managed onsite/offsite logistics of learning programs and events.
Facilitated vendor liaison service to course content owners.
Organized production and delivery of online learning program courses.
Improved training for local United Way Resource Development Professionals to help in fundraising.
ADDITIONAL EXPERIENCE
UNITED WAY WORLDWIDE, Alexandria, Virginia, Manager, Field Leadership, 2006-2010. Facilitated intercompany relationships through various channels across country. Provided liaison service for learning department and regional conference planners. Collaborated on development of department action plans, work processes, operations, and budget management. Managed membership data on Salesforce.com. Planned semi-annual meetings of 31 high-level executives and chief volunteer officers. Scheduled 54 engagement opportunities with local company locations to highlight benefit of worldwide structure. Assisted field leadership in delivery of annual new president forum.
UNITED WAY WORLDWIDE, Alexandria, Virginia, Senior Associate, Membership Accountability, 2001-2006. Maintained membership database of over 1,300 members in Salesforce.com and iMIS. Facilitated relationships and timely customer service for company staff and state organizations to meet membership, investment, information, and referral requirements. Managed 2005 Deloitte pro bono audit project of all Metro I United Ways. Produced and updated membership investment analysis for quarterly board of trustee meetings. Resolved daily customer membership inquiries and information requests.
UNITED WAY WORLDWIDE, Alexandria, Virginia, Assistant to Executive Vice President of Learning and Member Services, 1996-2001. Facilitated liaison service for vice president to 30-member team and off-site regional staff. Coordinated conference and roundtable events with affinity groups and field leaders. Assisted with preparation of annual budget and tactical plan. Scheduled meetings with company executives. Processed invoices, check requisitions, and expense reports.
UNITED WAY WORLDWIDE, Alexandria, Virginia, Assistant to President, 1995-1996. Provided administrative support to 25 international company members. Coordinated quarterly meetings for board of directors. Scheduled meetings and domestic/international travel arrangements. Staffed biennial conference.
THE LONG ISLAND MUSEUM, Stony Brook, New York, Development Assistant, 1993-1994. Processed museum membership requests and maintained membership database. Assisted with planning and staffing of fundraising events.
THE LONG ISLAND MUSEUM, Stony Brook, New York, Education Assistant, 1992-1993. Liaised with local schools to coordinate student field trips. Maintained database of attendance for grant report purposes.
EDUCATION
STONY BROOK UNIVERSITY, Stony Brook, New York
B.A., Art History and Criticism
SUFFOLK COUNTY COMMUNITY COLLEGE, Selden, New York
A.A.S., Business: Office Management
PROFESSIONAL DEVELOPMENT
Zoom Training, 2021
Popular Education Training, 2019
Proposal Writing Bootcamp, 2016
Synchronous Facilitation, 2010
Consultative Selling, 2010
Microsoft Office Project, 2007
Effective Business Writing, 2004
Speak with Confidence and Clarity, 2004
The Effective Assistant, 1998
Management Skills for the Executive Assistant, 1999
United Way 101, 1999
COMPUTER SKILLS
MS Office Suite, Salesforce, Zoom, Adobe Connect
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