Customer Service Administrative Assistant

Tiffany Steel

*** *. *** ****** 323-***-****

Long Beach, CA 90802 **************@*****.***

References Available Upon Request

Executive Summary: A versatile, hardworking paraprofessional that has over 8 years of Administrative/Clerical experience seeking an opportunity to advance and leverage my skill set with a great organization that has growth potential, while utilizing my educational background, strong organizational skills and ability to work well with others effectively. Provides support, impeccable customer service and an attitude that promotes positivity in the workplace. Education:

• B.S. Applied Studies/Public Administration, Cal State Dominguez – Carson, CA 01/2015-12/2018

• A.A. Psychology, Los Angeles Southwest College – Los Angeles, CA 08/2010-06/2013

• A.A. Interdisciplinary Studies Social Sci., Los Angeles Trade-Tech – Los Angeles, CA 08/2010-06/2013

• Leadership Certificate, Faith Inspirational Church – Compton, CA 10/2018-12/2018 Work Experience:

Wells Fargo Bank December 2013-Present

Personal Banker

• Research bank products such as accounts, reverse account fees, open and close accounts, apply for credit (including loans), administrative work

• Assist customers in financially succeeding by presenting them to the correct service(s)

• Prevent loss for the business by researching fraudulent activity, offer services and products. Work closely with mortgage reps, service business accounts

• Perform operational duties such as printing reports, balancing, complete learning objectives for my role, and complete weekly binder, execute excellent customer service, answer phones

• Assess customer needs by building rapport, asking fact finding questions, and profile research ICES Education August 2011-July 2013

Program Director

• Train/coach and recruit for program assistants, develop games for learning

• Nurtured teamwork and positive attitude

• Assist students in counseling, worked with children with disabilities

• Assist students with homework assignments one on one

• Ability to work independently, demonstrate flexibility and pay close attention to detail Marshalls

Cashier March 2009-August 2012

• Customer Service/Cash handling

• Sales, answering phones

• Create floor presentations for merchandise

Volt Services, BNY Mellon Asset Servicing September 2007-November 2008 Administrative Assistant

• Answered Phone, type reports, Created PDF files, office duties

• Coordinated and arrange meetings, prepare agendas

• Scanned annual tax documents (data entry, excel spreadsheets) Skills:

• Proficient in Word, Excel, PowerPoint, Outlook, Adobe Reader and Pro.

• Alpha-Numeric Filing Systems, Budget control, Type 45+ WPM, 10-key by touch, Use: fax, copier, scanner

• Self-directed Detail oriented, Organized, Natural leader, Team player, Fast Learner, Business Telephone Etiquette,

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