Customer Service Operator

Jim Vitcavage

**************@*****.*** • 412-***-**** • linkedin.com/in/jim-vitcavage • Pittsburgh, Pennsylvania 15241

EDUCATION

Indiana University of Pennsylvania, College of Business Indiana, Pennsylvania

B.S. Supply Chain Management August 2021

WORK EXPERIENCE

AMERICAN POOL PITTSBURGH Pittsburgh, Pennsylvania

Lifeguard May 2016 – August 2018

Successfully handled patron complaints and spectrum of challenges in operating and maintaining a very high-use facility to top standards

Supported facility management including: indoor/outdoor pools, platforms and slides

Provided information, assistance, and customer service to pool members regarding safety, issue/resolution

Maintained pump room and pool chemicals according to state rules and regulations, cleaned and maintained indoor and outdoor pool areas daily including: Locker Rooms and Restroom Facilities

Collaborated and directed new lifeguards on various tasks

Certifications include pool operator, CPR, First Aid, AED, Oxygen, and Lifesaving.

RED ONION HOAGIES AND PIZZA Pittsburgh, Pennsylvania

Delivery Driver .. May 2019 – Current

Constantly delivered food and beverages in a timely manner to ensure customer satisfaction

Responsible for handling cash and making transactions

Charged with closing the restaurant and and accounting for $10k+ of store inventory

MEMBERSHIPS AND VOLUNTEERISM

MILITARY PHILANTROPHY ORGANIZATION August 2017 – Current

Collaborated with the university in regard to the conception of this organization

Managed organization and in such a way that stimulates success and catalyzes maximum member involvement

Introduced and administered events that donate money or services to veterans in need

APICS January 2019 – Current

Attend weekly meetings to give myself a better understanding of supply chain and operations management

Developed leadership skills and networked with business professionals

PHI GAMMA NU PROFESSIONAL BUSINESS FRATERNITY January 2019 – Current

Attend weekly educational workshops and guest speakers

SKILLS

Software: Microsoft Office

Skills: Leadership, Self-Motivated, Adaptability, Critical Thinking, Time Management, Communication

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