Praveen Singireddy

*-**/*, ***********,*********, Nizamabad Email Address - adlcsw@r.postjobfree.com

Hyderabad 503165, India Mobile. No - +91-891*******

My Objective

Seeking career in Networking & related systems in a challenging environment that will give me an opportunity to bring out the best in me and for continuous improvement that leads to the growth of the organization.

Profile Brief

Total Work Experience: 18 months of work experience in IT.

Educational Qualification

B. Tech in Electronics and Communication Engineering from CMR college of Engineering and technology, Hyderabad, Telangana with 8.89 GPA

Completed Diploma from SBTET with 86.16%

Secondary from BVN High School, Telangana with 8.5 GPA

Undergoing CCNA

Azure Fundamentals

Essential Google Cloud Infrastructure: Core Services (Coursera)

Organization

Role

Duration

HCL Technologies

Senior Analyst

27th Aug 2019 to till now

Technical Skills:

Firewall: Palo Alto (PAN-OS 8.0, PAN-OS 7.1)

Networks: Monitoring and Troubleshooting of issues on Cisco Switches and Routers

Basic understanding of Networking and Data Communication

Basic Experience in Incident response - Handling customer Incidents related to URL and IP filtering for cloud-based ecommerce site using Palo Alto Firewall

Ability to understand and troubleshoot OSI model Communication Protocols such as HTTP, TCP/IP, SSL etc.

Internet technologies such as DNS, HTTP, TCP/IP, VPN etc

Basic Knowledge of ServiceNow tools (Incident and Access Management)

Good knowledge of LAN, WAN, MAN.

Good understanding about Network Topologies,Trasmission media.

Having basic knowledge of Repeaters, Bridges, Switch, Router.

Having good understanding of Troubleshooting of computer, ServiceNOW, ticketing tools.

Good understanding of Topologies, IP addressing and Sub netting and Wireless Networking

Excellent communication, presentation and interaction skills with Client.

Trained on ITIL and willing to take extra responsibilities to get work done.

Knowledge of TCP/IP, routing, switching, and networking technologies

Good knowledge in Networking Concepts, Switching, Routing, Wireless and load balancing

Detailed knowledge of networking protocols: DNS, HTTP, SSL, TCP, FTP, SMTP

Knowledge of Security Technologies: SSL/TLS, VPNs and Internet Protocols: TCP, IP, HTTP, DNS

Work Experience

27 August 2019 to till now with HCL Technologies as Senior Analyst.

HCL Technologies is an IT company in Noida, which provide infra support to entire world. Currently I am working with this organization.

Job Responsibility

Network Analysis/Troubleshooting Experience

Updating Network diagrams on Microsoft Visio and maintaining Wiki

Monitoring Tools: Nagios, QIP, NetFlow, DXPM, Spectrum, Libre NMS

Providing 1st Line technical Support, answering support queries via Phone, E-mails, online chat, or in person.

Track, monitor and report all the helpdesk incidents within the defined customer Service Level Agreement.

Log customer issues into ticket handling management system (ITSM system) according to procedures to ensure adequate and high-quality data-logging.

Monitoring Network device and troubleshooting the Network devices

Coordinating with Vendors and Local IT based on requirement

Providing solution to internal and external users as per the requirement

Internal Certificate renewal on Load balancer

Adding and Removing of DNS entries.

Basic Configuration of switches

Reviewing logs on firewall based on request

Solve incidents and service request.

Monitoring customer issues in ticket handling management system.

Communicate to customer about progress on a regular basis.

Writing Progress and Statistical reports for reporting manager.

Resolving issues related performance issue.

Managing support related issues for our clients and subscribers.

Handling the virus attack.

DNS lookup, DHCP, NAT, PAT, SNAT operation

port security DHCP snooping

Configuration of Access Control Lists (ACLs)

DHCP SPOOFING.

Trainings attended:

Basics on Cloud computing platforms: Microsoft Azure, Google cloud

Basic programming: C

ITSM TOOL -

Service Now (Incident and Change Management Process)

Personal Skill:

Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timescales.

Capable of grasping new concepts quickly, optimist.

Leadership skills and ability to motivate, willingness to learn.

Ability to work independently or as a part of team.

Personal Details

Father Name: - Singireddy Mallareddy

Data of Birth: - 26 June 1997

Permanent Address: - 1-41/1, Chimanpally, Sirikonda, Nizamabad, 503165 Telanagna, India

Marital Status: - Single

Date:02/03/2021

Place: Hyderabad

(Praveen Singireddy)

CURRICULUM VITAE

Certifications and Trainings

Employment History

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