Daisy Roca

adlcsk@r.postjobfree.com

805-***-****

Objective: I wish to provide the utmost quality customer service to any client for whom I represent. I plan to use my exceptional written and spoken communcative skills to handle any issue that I face. I am looking to maintain your company's great reputation while performing at a high level of productivity.

Experience

Cornerstone OnDemand Santa Monica, CA

Commissions Contractor January 2018 to April 2018

• This was a temporary position which enabled me to aid the commissions department with data entry tasks. My work included sending and receiving payment requests and answering questions about payments.

• I prepared payment files for reps worldwide to receive the correct payment by quarters end. I reconciled payment with previous payment files to ensure commissions dispersed were correct.

• Collecting data from other files to ensure the data was accurate to answer questions appropriately.

Heartland Valuation Simi Valley, CA

Customer Service Representative November 2016 to January 2018

•Answering incoming calls, placing outgoing calls to clients and appraisers.

•Being able to multitask by communicating to both parties through email, phone, and through written reports that are sent to lenders.

• Handling time sensitive reports,ordering necessary documents for the completion of reports.

•Providing excellent customer service by ordering necessary documents, information and delegating tasks to the team/appraisers.

Kimball Petition Management Thousand Oaks, CA

Assistant Data Entry Specialist April 2016- October 2016

•Typing in sensitive personal information such as addresses and names into a database for research (Voting Seasonal position).

•Worked on Petitions from all different counties of California, signature validation for petition management.

•Daily duties included: Filing, sorting, calling, and data entry.

Education:

Thousand Oaks High School 2010 - 2014

Programs involved: Diversified Occupation

Ethos Entrepreneurship Academy for 2 years

Majors Program : Writing Major

Latino Connection Club

Bachelor's in Business Moorpark College - Moorpark, CA October 2017 to June 2020

Skills/ special interests:

Scheduling, Multi-tasking, Grammar and Writing skills, Organization, People skills, Customer Service, Food etiquette, Respectful, Creative,Dependable, conversational skills, reading, hiking

Microsoft Office (3 years), Bilingual (10+ years), Powerpoint, Excel (3 years)

Outlook Merge

References: if requested