Taiwo S. Oshodi

***B Highland Street. Boston, MA,02119

Cell:857-***-****

Email: adlcqm@r.postjobfree.com

Seeking a Senior Systems Engineer or IT Manager role. 15 years of IT Experience

Summary of Qualifications

Information Technology Professional with 15 years’ experience. Application development experience. Network and IT support skills. Provided consulting to new and existing customers. Identify problems customer’s experienced. Developed individual plans regarding automation and technology, goal setting strategy, and networking skills. Proficient with Microsoft office programs and use of database applications. Experienced with Agile and Scrum SDLC.

Technical Skills

OS: Windows XP, 7, Windows 10, Windows Server 2008, 2012, VMware Workstation, Esxi, Hyper-

Visor 2012 Mac- OS X/High Sierra, Linux /Ubuntu

Languages:

Python, Visual Basic, Visual Basic.NET, C# Java, ASP.NET(MVC), SQL, JavaScript, HTML5, CSS

Databases:

MS SQL Server 2012, MySQL, MS Access, Oracle, SAP, LINQ

Software:

Visual Studio Ultimate, Office365, Open Office, SAS, SPSS, Final Cut Pro X, Microsoft Dynamics 2011/2013, Kaspersky Internet Security, Malware Bytes, Last Pass, SharePoint, SSRS, SSIS, jQuery, Entity Framework, WCF, Sophos

Concepts

OOD (Object Oriented Design), UML, Design Patterns, Unit Testing, FTP, SFTP

Platforms

Windows XP, Windows 10, Mac OS X Windows Server 2003/2008, LAN/WAN/SAN VPN MS Active Directory, Microsoft Exchange 2010. IIS 7.0, Oracle Virtual Box, Office 365, Hadoop, Azure AD, GSuite

Systems and Support Engineer

Salary Finance Inc Boston MA,

October 2018- December 2020

Manage all aspects of technology for the US business, performing 1st, 2nd and 3rd line support in accordance with our policies and procedures, face-to-face and remotely, taking responsibility for the end to end resolution of all technical support issues.

Support the company's internal domain, network, and IT services, as well as administer security permissions etc. for the US Salary Finance Platform.

Worked with the UK based Technology Team and have the support to escalate issues where necessary so that they can be resolved in a timely manner.

Carry out technology onboarding of new hires, position movers, and company leavers in accordance with policies and procedures. Help to improve and maintain the provisioning and onboarding processes for the US business.

Work with technology third parties and partners in order to provide a responsive and proactive support service to the business.

Understood the need for policies, procedures and technical controls, and see the critical importance in

maintaining information security at all levels of the business and be an advocate in that regard.

Assist in documenting controls, processes and procedures where necessary. Take a sense of pride

and ownership in maintaining documentation and procedures to the highest level.

Worked with the Head of Technology to amend and adapt the existing UK ISO 27001 certified Information

Security Management System (ISMS) for the US business and assist in obtaining ISO 27001

certification for the US business.

Operate and maintain all procedures and policies defined in the US ISMS, with direction from the Head

of Technology to ensure close alignment with the UK ISMS.

Assist in the development and testing of disaster recovery infrastructure, policies and procedures.

Assist in security penetration testing

Systems Engineer II

OnePath Systems North Andover Ma

April 2018-July 2018

Adhere to all information technology and security policies, maintaining a focus on data security

Manage and monitor information systems and infrastructure

Install, configure, test and maintain operating systems, applications, networks and system management tools

Proactively ensure the highest levels of systems and infrastructure availability

Write and maintain custom scripts to increase system efficiency and reduce touch labor

Participate in the design of information and operational support systems

Monitor and test network and application performance for potential bottlenecks, identify viable solutions, and work to implement fixes

Maintain security, backup, and redundancy strategies

Liaise with vendors and other IT personnel for problem resolution

Prioritize work to meet level of service deadlines

Entering, prioritizing, documenting, and actively resolving user support requests

Technical Support Engineer/System Administrator

RedPoint Global

April 2015-April 2018

- Work directly with clients, to quickly respond to and resolve tickets\issues where possible (tickets are primarily received via email)

- Offer support, forensic and troubleshooting assistance for client solutions and implementations, hosted as well as client hosted

- Collaborate with development teams in identifying new features and functionalities

- Troubleshoot our Data Management platform which is a Java Based application that is integrated with HDFS (Hadoop File System), Help customers manage their Hadoop repositories with RPDM.

- IIS experiencing setting up Certificates (Site and Trusted 3rd Party certificates for DNS, Host files, AppPool)

- Support sales team activities by performing pre-sales engineer type activities as required

- Setup sftp virtual folders and physical folders that resided under virtual folders

- MS SQL Server 2012,2014 Installation and Configuration for CRM and Data Management software

- reported bugs to development and fixes to clients upon new releases.

- DBA duties include creating tables, views and roles to many databases that existed on our servers

-Office 365 Global Administrator (SSO Authentication using Azure AD, ADFS)

-Created customized SharePoint team sites for internal departments (includes, calendar objects, web parts, folder permissions and administration.

-Using Windows Azure AD PowerShell to create users, assign licenses, disable, and delete users.

-Responsible for creating trials in our Sandbox environment for Data Management Software that used Hadoop, this relied on using an ansible script while using bash commands.

- Managing and creating users on our Rackspace domain in AD internal and external customers.

-Network administration- Checking our routers and switches (Cisco Meraki) to make sure they are operable also would monitor the status of our switches and bandwidth.

-VOIP and SIP support and maintenance, administrator for PBX Portal (FUZE) responsible for creating users in our PBX portal assigning line and configuring devices and tying them to users

-Device Procurement for new hires and existing employees.

-installation of different web applications for internal and external customers (Piwik free analytic tool that captures tracking of website traffic and provides analytics.

- Exposure to Windows Azure

-VPN/Firewall setting up and configuring VPN clients to communicate to our Rackspace tunnel site to site.

- Licensing, issued licenses for our software to clients (internal and external)

- Setup of New PC/ Imaging Installation of Anti-Virus, and Malware applications

Associate Solutions Consultant

Green Beacon Solutions December 2013- August 2014

Associate Solutions Consultant, responsible for developing and delivering high-quality technical solutions to diverse clients.

Responsible for Installing Deploying and developing VA Veterans CRM Application System

Maintained and developed Financial CRM System for a Wealth Management Firm. Responsible for customizing CRM System Form Design of custom entities i.e. Investments that were to be split into child Investments but would roll up to Parent Investment it came from. Report Design using Fetch XML queries with SSRS

Security

Integrated Domain Specific Users into Dynamics CRM when deploying application.

Installation and Deployment of Microsoft Dynamics CRM application

Customization and Configuration of Microsoft Dynamics CRM application form design using JavaScript.

Dashboard customization Chart and Report Design.

Report Building and Analysis using Fetch XML and SSRS

Plugin API development using C# and VS 2012/12 and MS Dynamics CRM Developer Toolkit

Documentation and Requirements Gathering

Unit Testing debugging plugins, workflows and dialogs

Data Modeling

Project Management

Application Developer/IT Support/ Network Administration January 2013-July 2013

Infotrends, Weymouth, Ma

November2006 –August 2012

Jr. Application Developer, responsible for development on internal Dynamics CRM applications using C#, ASP.NET, JavaScript and SQL and LINQ.

Developed console applications and web applications for internal use using Visual Studio, C#, LINQ and SQL ASP.NET(MVC)

Created and Deactivated Users on Active Directory

Created and Deactivated User email accounts for Microsoft Exchange

Used Exchange Web Services API to access Exchange Items such as contacts, calendars and email when building custom console applications.

Configured IIS and created services for new Web Servers

Developed Plugins for Ribbon on internal Dynamics CRM Application using C#.

Created custom forms and event handlers for Dynamics CRM application using JavaScript.

Support internal users with IT related issues such as system crashes, Application installations, troubleshooting and training requirements that customer needs for their solution

Ordered New Hardware and Maintenance Support.

Network Infrastructure support, set up Virtual Machines and Servers, using Esxi and Microsoft Hyper V

Ordered and Deployed new servers

Customer Technology Consultant

FedEx Technology Services, Boston, MA

November2006 –August 2012

Under limited supervision, serves as a central point of contact for a defined customer base to address problems or requests for information on customer automation systems, FedEx software and/or FedEx deployed technologies.

Partner with other technology teams to analyze business needs, implement customer solutions and provide technical product support.

Measure and analyze problem trends and validates need for process changes to maintain optimum customer support and satisfaction.

Serves as liaison between business customers and technology development.

40% of the job entailed Automation integration with FedEx Shipping solutions and data manipulation with customer backend using VB, VB.Net and SQL

40% of the job involved client facing, meeting with sales for pre-implementation and gathering requirements that customer needs for their solution

20% of job entailed Customer Support and Maintenance. Involved troubleshooting, hardware, hard drive imaging and software upgrades and system removals.

Hosting Operations Specialist

Zantaz Inc.

July/2006-November/2006

• Offer support and consulting services to Zantaz hosted clients

• Analyze and solve a wide variety of complex and challenging issues

• Work as part of a highly trained team of technical and business professionals

• Work with clients to apply legal technology solutions to business problems

Client Services Application Engineer

Optas: A Division of Dendrite Int. Woburn, MA

September 2005-May 2006

Support existing proprietary software applications

Build new proprietary software application, on-time, with high quality Improves operations by conducting systems analysis; recommending changes in policies and procedures.

Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development life cycle.

Work with a QC and Documentation team to ensure quality and document changes

Support legacy databases and code.

Intern

Target Software Inc. Cambridge, MA

March 1998 – June 2000

• Conducted Data Entry using Spreadsheets in Microsoft Excel

• Copied, Faxed and Collated Documents for Department Heads

• Performed various errands for administration such as bank deposits

• Delivering mail and filing various documents

Education

BENTLEY UNIVERSITY, Waltham, MA

B.S. in Computer Information Systems, 2005

G.P.A. 3.2/4.0

BOSTON LATIN SCHOOL, Boston, MA

High School Diploma, June 2000

Contact this candidate