QUINTARA THOMAS
Atlanta, GA *****
*********@*****.***
Obtain a degree in computer science and gain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Dispatch Supervisor
MV Transportation - Atlanta, GA
September 2020 to Present
Coordinate employees working in a call center, recruiting staff, optimizing workflows, handling calls from various geographic areas, networking with clients and vendors, and enforcing company policies. HVAC Dispatcher
Temp Air Inc - Irving, TX
February 2019 to September 2020
Responsibilities: organizes service calls so that the HVAC technicians are sent to a variety of locations in a timely manner. Dispatch Lead
MV Transportation - Dallas, TX
May 2015 to February 2019
Responsibilities: Answer calls concerning the passenger's rides, transportation inquiries such as location of driver, same day cancellations or changes to existing transportation requests. Make sure driver ran on time and routes were productive. Transportation Logistics Coordinator
Stericycle - Coppell, TX
February 2017 to March 2018
Responsibilities: Utilize dynamic routing tools to develop route plans and daily maintenance of routing data. Supports the Logistics Center Manager to drive productivity and efficiency within a region. Work closely with Transportation Supervisors and local dispatchers on route execution and enhancements to future route plans. Bartender, Server, Host and Trainer
Applebee's - Mesquite, TX
May 2015 to June 2017
Responsibilities: serve patrons by providing information to help food and beverage selections; presenting ordered choices; maintaining dining ambiance.
WORK EXPERIENCE
Dispatch Agent
Greyhound Lines - Jackson, MS
August 2012 to April 2015
Responsibilities: Make sure routes were covered and drivers did not violate DOT Regulations. Also, answer any incoming calls and place calls to get the route covered. (Call center environment.) Receptionist
Nucor Steel Jackson - Jackson, MS
May 2012 to August 2012
Responsibilities Assist with the employers around the office with their documents, filing, software, or organizing and occasionally run simple errands. (Summer job)
Associate of Science in Computer Information Technology Brookhaven College - Farmers Branch, TX
August 2018 to 2019
Associate in Computer Science
Alcorn State University - Lorman, MS
August 2012 to May 2014
High School Diploma
Bailey Magnet High School - Jackson, MS
May 2012
• Receptionist (3 years)
• Customer Service (6 years)
• Microsoft Office (10+ years)
• Dispatch (6 years)
• Logistics (6 years)
• Management (3 years)
• Computer Science
• Serving Experience
EDUCATION
SKILLS
TABC
May 2017 to May 2019
VSF Employee
August 2017 to August 2018
Driver's License
CERTIFICATIONS AND LICENSES