Customer Service Security

Erykah Mitchell

Clarksville, TN *****

Phone: 814-***-**** E-Mail: ******.**********@*****.***

Objective:

Seeking to obtain a responsible position as customer service specialist in a facility where my knowledge and experience can be utilized as well as enhanced.

Summary of Qualifications:

● Problem solving skills

● Excellent customer service skills

● Time Management

● Outstanding communication skills

● Learn new procedures quickly and efficiently

● Team-player who can also work independently

● Proficient in basic computer skill

● Obtained secret clearance

PROFESSIONAL EXPERIENCE:

United States Army Fort Campbell, Kentucky

Signal Support Specialist September 2016 - August 2019

● Computer proficiency in Microsoft Office and in handheld devices.

● Training and supervising new recruits.

● Manages a twenty-personal team while developing and implementing security policies, protocols and procedures.

● Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

● Improving customers' electronic equipment.

● Completing all pre-employment drug screens and background checks for all new employees.

● Maintaining the ability to travel outside of the state in order to fill all security needs in the company.

● Order and dispense supplies to customers.

● Create, maintain, and enter information into databases. EDUCATION:

Meadville High School, Meadville, PA

Diploma

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