Store Supervisor

EDUCATION Karina Ramirez

** ******** ***, *** ** Brooklyn, NY 11206 ******.********@*****.*** 347-***-****

B.B.AOperations Management Class of 2019

Baruch College — Zicklin School of Business City University of New York

EXPERIENCE

Victoria’s Secret PINK PINK Beauty Supervisor – New York, NY December 2019 – February 2021

Provided coaching, feedback, and support as the customer sales lead to all employees throughout different sales floor zones such as the fitting rooms, sales generalists, and cash wraps areas.

Prepared and maintained paperwork including hourly, daily, weekly, monthly, and yearly store goals.

Lead kick-off meetings by updating supervisors, managers, and staff with our year-to-day performance and expected daily goals, while executing opening and closing store procedures.

Guided and oversaw cross-functional team to ensure productivity while tracking PINK Beauty inventory.

Victoria’s Secret PINK Sales & Support Generalist– New York, NY September 2018 – December 2019

Drove store sales and growth by engaging an average of over 50 patrons per shift to produce sales at a goal of over $250 per hour.

Analyzed patron’s cues and responded effectively to create a second to none shopping experience and create genuine connections.

Delivered a friendly and efficient cash wrap experience by processing customer transactions accurately and efficiently.

Mentored and trained new hires to understand the company’s culture while developing their skills in areas with room for improvement.

RiseBoro Program Assistant – Brooklyn, NY September 2017 – August 2018

Took charge in handling telephone communications involving parents and program coordinators to provide the best available aid and solutions in an efficient manner.

Constantly updated parents regarding upcoming events, scheduling changes, or compelling information via telephone.

Updated, arranged, and filed office paperwork in their respective areas by employing dated and alphabetical filing system.

Fostered a welcoming, clean office environment by creating new rules and regulations for staff and program members.

RiseBoro Group Leader – Brooklyn, NY March 2017 – August 2018

Oversaw groups of over 25 program participants in classrooms, school hallways and trips throughout the northeast region of the U.S.

Used personal talents such as dancing and creativity in order to implement and lead a daily curriculum of workshops for program participants.

Actively participated when taking children to parks, playing games, during arts and crafts and physical activities.

Provided assistance with homework assignments and school projects to program participants when necessary.

Baruch College Mentor – New York, NY June 2016 – June 2017

Mentored twenty-five incoming college students as they made the transition from High School to College.

Worked alongside counselors, staff members, and fellow mentors while leading educational workshops.

Served as a viable resource for first-year students and assisted in their professional development.

Followed up with college freshmen throughout the academic year to ensure they were on track to meet educational, and professional goals by providing advice on professional development programs, classroom etiquette, and internships.

SKILLS / ACTIVITIES / INTERESTS

Technology Skills: Microsoft Office (Word, Excel, and PowerPoint)

Languages: Spanish (Fluent)

Interests: Entrepreneurship, Hospitality Management, Dancing, Fitness, Music

Relevant Coursework: Hotel Management, Service Operations Management, Management: A Behavioral Approach

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