Quality Analyst

Olivia Knight

C: 916-***-**** W: 916-***-****

H: adlcml@r.postjobfree.com W: adlcml@r.postjobfree.com

Work Experience:

Delta Dental November 1997 – Present

Positions held:

Denti-Cal Auditor – State Government Programs

Denti-Cal Telephone Service Center Representative – State Government Programs

Quality Management Auditor – State Government Programs

Quality Assurance Analyst – Federal Programs

Proficient in:

MSOffice

Excel

Word

PowerPoint

Visio

Data and research analysis

Strong time management techniques

Strong written and communication skills with attention to detail

Process Maps/Flowcharts

Denti-Cal Program Guidelines, Policies and Procedures

Federal Program Guidelines, Policies and Procedures

Experience with:

State Government Quality Management reporting including the State Monthly MN-O-120 report, Process Audit Accuracy and Error Detail reports, Aged Document reports and Monthly Payment Balancing Review

Quality Management Auditor – State Government Programs

Quality Assurance Analyst – Federal Division

Internal department training of Denti-Cal Quality Management Auditors providing screening and feedback in addition to one-on-one training

Perform Individual and Process Audit reviews to ensure compliance and accuracy for various Denti-Cal departments and Federal Division

Procedure document updates performed as necessary

Continual Process Improvement

Participated on the Procurement Compliance review team for the ASO/FI Denti-Cal contracts

Participated in Turnover for State letter submission, Denti-Cal Correspondence and State Manual reviews

Claims processor and Customer Service Agent – Denti-Cal Division

Special Studies and Adhoc audits performed

Education:

Certified Quality Improvement Associate, Member of the American Society of Quality

Certified Business Management System Auditor

Certificate of Completion in Dental Assisting – Merced College

Merced High School - Diploma

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