Desktop Support Engineer
Resume:
Derek Shetlar
Olathe, Kansas *****
LinkedIn.com/in/dshetlar/
adlckf@r.postjobfree.com
Summary:
Network Administrator
Multifaceted technical career with 23-year track record of innovation and success.
Technically sophisticated network administrative professional with solid history of delivering system optimization and providing strategic technical solutions for windows environments. Skilled trainer and project leader; able to direct multiple tasks effectively and perform excellent conflict resolution. Demonstrated proficiency in organization, multi-tasking, time management, and interpersonal communication. Provides exceptional customer service support for diverse range of problem areas.
Project Management / Troubleshooting & Issue Resolution / User Training and Support
IT & Computer Systems Support / Server Management / Telecommunications & Network Systems / Software Design & Upgrades / LAN & WAN Administration
Technical Proficiencies
LAN/WAN, Asset Management, Office 365, Sonic Wall, Windows 2012/2016, Server Management, Microsoft Hyper-V, SANs, Disaster Recovery, Active Directory, Networking, Technical Systems, A+, Virtual Private Network (VPN), Computer Hardware Troubleshooting, Virtualization.
Education and Training:
Bachelor of Science in Electronics Engineering Technology (Pittsburgh State University, Pittsburgh, KS)
LAN Technology Specialist Program (Johnson Community College, Overland Park, KS)
Local Area Network Administrator (Johnson Community College, Overland Park, KS)
Technical Certifications:
Microsoft Certified Systems Engineer (MCSE) – Obtained 1999
Certified Sonic Wall Security Administrator (CSSA) – Obtained 2001
Untangle Certified Technician – Exp. 3/2023
CompTIA A+ - Obtained 1999 – Good for Life
Professional Development
Managing and Administering Office 365, 2018 – New Horizons
Cisco CCNA 200-301 Exam, currently studying – Udemy online learning
Professional Experience:
Network Engineer II - NOC (5/2019 – 1/2021)
Insight Global (Contractor) at T-Mobile (Formally Sprint), Overland Park, KS
Work directly with the retail sales personnel to provide exceptional network experience in support of sales at retail stores.
Provide remote network surveillance and first tier troubleshooting for T-Mobile retail locations. Test, locate and repair simple to complex equipment problems and network circuits.
Responsible for coordination with vendors for installation of network platforms such as ISP modems, routers, controllers, switches, UPS’s and wireless devices.
Participate in configurations, implementation, and support of all network systems.
Worked with Aruba 7010 controllers, S1500 switches and AP-225 Access Points, Aruba AirWave, Aruba Activate, and Cradlepoint NetCloud.
Desktop Support Technician
World Wide Tech Services (Contractor) at Century Link, New Century, KS (9/2018 – 5/2019)
Provide break/fix of hardware (desktops, laptops and other peripherals)
Installing, imaging, and setting up desktops and laptops
Working a Windows 7 to 10 upgrade/migration project of over 500 PC’s
Fix software and O/S issues
Network Administrator
McClure Engineering Co (MEC) / Shafer, Kline and Warren (SKW), Lenexa, KS (9/1997 – 7/2018)
McClure Engineering Co (MEC) acquired Shafer, Kline and Warren (SKW) in May 2018
Provided critical technical interface support for migration of SKW cell phones and network system to MECs domain.
Spearheaded development and implementation of migration plan of 280 users to MEC’s Active Directory Windows Domain.
Served as key role player in assisting end users with migration of SKW cell phones to personal accounts as directed by MEC company policy.
Successfully managed 50+ servers in a Windows 2012/2016 environment.
Provided technical leadership support for over 300 employees spanning the United States; involved travel to remote locations for hardware and software set-up and installation and troubleshooting of all issues.
Directly facilitated 3rd party vendor inquiries for companywide hardware and software implementation.
Compiled data for reports and presented updates in project progress.
Maintained security standards for entire network at all file, user, and firewall levels.
Executed Sonic Wall firewall configuration for internet access, site-to-site VPN, security services and remote access.
Maintained and utilized Quest KACE K1000 appliance
Performed additional role as support for 24-hour coverage of help desk tickets, security and server monitoring, and analysing vendor inquiry issues.
Managed oversight of Sprint and Verizon accounts for over 250 phones and devices.
Managed Nortel CS1000 and BCM50 phone systems.
Controlled purchase, configuration, and distribution of all servers, workstations, and tablets.
Directly impacted maintenance and administration of Local Area Networks (LAN) and Wide Area Networks (WAN).
Installed and monitored wireless access points and video surveillance systems.
Ensured backup of all data for disaster recovery purposes.
Designed Visio diagrams for streamlined training facilitation of troubleshooting issues.
Consistently achieved 99% network functionality through skilled server management.
Cabled all remote and on-site office locations with CAT6 Ethernet that improved network efficiency.
Assisted upgrading network switches to 40GbE backbone with 10GbE breakout to servers.
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