Anjalin Velankanni Alusious

Mobile: +91-759*******

Email: adlck9@r.postjobfree.com

CAREER OBJECTIVE

Seeking a passionate position to utilize my skills and explore a challenging environment in an organization that offers research growth and advancement opportunity while being resourceful and innovative. SUMMARY

Over 4+ years of experience in Distributed Scheduling and IT Operations

Highly skilled Production Control Analyst with a primary focus in customer service

Ensure a positive customer experience

Goal oriented with an inquisitive nature towards technology

Coordinate optimum production plan to meet customer demand

Dependable and capable of working independently on multiple accounts SKILLS SET

Control M v9, v8 & v7

TWS

PuTTy

WinSCP

Open Text Socks

Humming Bird Socks

Citrix

Netcool

Service Now

ICD

SCCD

Microsoft Office

Operations

Monitoring

Time Management

Production Control

Analyst

Multitasking

Focal

Trainer

Team Player

ACADEMIC DETAILS

Master’s Degree (M.E) in Software Engineering from Saveetha Engineering College affiliated to Anna University, Chennai, Tamil Nadu, 2019

Bachelor’s Degree (B.Tech) in Information Technology from Saveetha Engineering College affiliated to Anna University, Chennai, Tamil Nadu, 2016

WORK EXPERIENCE

Organization Designation Duration

IBM India Private Limited Operations Production Analyst – Distributed Scheduling

May 2019 to date

IBM India Private Limited Service Delivery Specialist June 2018 to April 2019 IBM India Private Limited Associate Technical Operations September 2016 to May 2018 KEY DELIVERABLES

Since April 2020 with American Express, L’Oreal and Economical Insurance (Clients) as Operations Production Analyst – Distributed Scheduling

Setup appropriate scheduling applications and Operator Instructions relevant to the processing platform

Second-level support of operation in processing and develop/customize clients’ scripts

Recovery activities in production, disaster tests and during a disaster

Ensure Quality Assurance and Security compliance of all production distributed system environments

Monitor client change requests and action via IBM’s standard Problem and Change tool records to agreed time scales according to agreed processes, including IBM’s Change Control Process May 2019 to March 2020 with The Very Group (Client) as Operations Production Analyst – Distributed Scheduling

Solve application problems to achieve the service level agreements and support of client in critical situations

Control the scheduling of ALL processing via approved distributed system scheduling tools

Work with Application Development teams to develop, implement and control high quality batch applications

Overall responsibility for production applications, including developing the operational plan, scheduling and control of distributed system processing

June 2018 to April 2019 with Baker Hughes and Shell (Clients) as Service Delivery Specialist

Perform console monitoring for Distributed systems and lead escalation of high severity incidents

Ensure all work are entered into tracking tools and all SLO/SLAs are met

Continually match workload and resource skill to optimize deliverable execution

Analyze all incoming work thereby deriving a solution that optimizes the execution on a continual basis September 2016 to May 2018 with Etihad and Mead Johnson Nutrition (Clients) as Associate Technical Operations

Responsible for monitoring, controlling and operating complex computer systems, networks,applications and distributed systems in a multi vendor environment

Responsible for analyzing first level problems for all systems, resolving and routing as appropriate, supporting the Systems Management Processes

Performing I/O (tape and print) duties where appropriate and batch management when required

Execution of a series of jobs in a set or “batch” TECHNICAL SKILLS

Tools: Control M (v9, v8 & v7), TWS, PuTTy, WinSCP, Open Text Socks, Humming Bird Socks, Citrix, Netcool, Service Now, ICD, SCCD

OS: Windows & Linux

Programming Languages: C, C++, Core Java, HTML, Data Structures, DBMS CERTIFICATIONS

Certified as BMC Accredited Service Provider Professional “BMC Control M v9.x Scheduler”

Certified in “Web Component Development using Java EE – Level 2” by the Academic Council of NIIT

Certified in “Web Component Development using Java EE” by Oracle’s Workforce Development Program at NIIT

Certified in the Beta Testing of the Online Certification Course on “Programming, Data Structures and Algorithms” by NPTEL supported by NASSCOM

Certified in “PS using C & C++” by ICT Academy of Tamil Nadu

Certified in “Web Designing & Scripting” by ICT Academy of Tamil Nadu

Certified in “Computer Software (TALLY and DTP)” by Udhagamandalam Social Service Society ACHIEVEMENTS

Awarded as “Star Performer” in recognition of my outstanding contribution by IBM SMO team

Received appreciation mails for my performance

Received client recognition mails for achieving targets

Received Manager’s Choice Awards

DECLARATION

I hereby declare that all information provided above is true to the best of my knowledge. I assure you that, if given a chance, I will prove to be a synergistic addition to the organization. Anjalin Velankanni Alusious

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