Marianna Nemes

+36-70-233**** adlc3h@r.postjobfree.com qa.linkedin.com/pub/marianna-nemes/a/365/8a4 Hungary Available to travel/Relocate

SPA, WELLNESS AND RECREATION MANAGER/DIRECTOR

P R O F E S S I O N A L P R O F I L E

Global Spa & Wellness Manager/Fitness Director has over ten years of successful customer service experience and directing the spa, wellness, and recreation department in various types of the spa (hotel spa, isolated environment - ocean liner -, metropolitan spa), who has a true passion for her job. Consistently recognized for performance excellence and contribution to success in the hospitality business and proven track record in budgeting and operation management. Exceptional customer-service with VIP guests and Royal Family members. Work experience gained at top-tier hospitality firms: Steiner Leisure LTD, Marriott, IHG in GCC, the USA, North America, Europe.

C O M P E T E N C I E S

Product knowledge Business Acumen Start-up Ventures Customer Service Revenue Management Client Relationships Customer Needs Analysis Flexibility & Adaptability Hotel Management

Positive Attitude & Work Ethic Management & Leadership Time Management & Productivity

Initiative & Proactivity Analysis & Investigation Integrative & Lifelong Learning Skills Good Understanding of the Industry & Love for the Industry High Standards and a Keen Eye for Detail The Ability to Make it Happen Goal Oriented People Skills Decision – Making Training and Development Organizational Strategic – Thinking Multi–Task Personal Credibility Project Management Critical Evaluation

PROFESSIONAL EXPERIENCE

Diva Lounge Spa, (5-Star), Doha – Qatar Jul. 2019 – Jul. 2020

SPA AND FITNESS BRANCH MANAGER

FACILITIES: 8 treatments rooms, 2 waxing rooms, 13 manicure/pedicure stations, relaxation room, fitness studio, and hair salon

CONCEPT: Arab/European

PRODUCT: Thalgo, L’Oreal, Nashi, Phytomer, Goldwell, Kevin Murphy, Cuccio, CND

KEY ACHIEVEMENTS

•Achieved the financial target of $80,000/month in 2019

•Saved $10,000/year by reorganizing structure to eliminate unnecessary positions

•Strengthen financial performance continuously and enhance productivity by 20% to reduce operational costs

•Developed an employee retention plan to led to a 50% reduction in the overall employee turnover rate

RESPONSIBILITIES

•Managed luxury flagship ladies’ spa operation of the chain with a wide variety of classic spa treatments with deluxe and high-end products and Microblading service

•The desired revenue was exceeded continuously in each month and overcame the company other 5 spas' revenue too

•Overviewed other venues of company and provided new ideas, advice to reach the desired target

•Reviewed business analysis reports and KPI’s implement action to guarantee maximum returns

•Directed oversee retail product research, product selection, the select vendor for spa retail operation, then purchasing to ensure competitiveness and profitability objectives are achieved

•Interacted directly with guests to resolve issues, assure excellent guest services are delivering; satisfaction results were increasing with spa services and created a positive atmosphere for guest relations

•Recruited, identified the training requirements to meet the quality standard, trained, provided performance appraisal and motivated the employee to drive high-performance levels, and strengthen the quality

•Designed, managed processes to guarantee that products and services meet the needs of guests and required specifications for internal and external quality standard

Reason for leaving: This company offered a new job position as a Spa Project Director. Due to the Covid-19, the project was canceled.

Centara West Bay Hotel (5-Star - Pre-Opening), Doha - Qatar Apr. 2018 – Apr. 2019

SPA & FITNESS MANAGER

FACILITIES: 292 rooms, 2 restaurants (Indian restaurant with Michelin star chef), 2 meeting rooms, fitness center, sauna, steam room, indoor pool, kids club, spa: 4 treatment suites

CONCEPT: Thai/Arab/European

KEY ACHIEVEMENT

•The hotel has received 5 star of the hotel's international classification standard instead of the planned 4 star rating due to the hotel staff's dedicated, competent, and high-quality work and determined management team.

•Secured an impressive number of memberships (150) during the soft opening

•Managed marketing functions with a lower-than-required budget, including brand management, product/service launch, advertising, design of elements of a division, marketing collateral, printing, saving $10,000 in cost and used environmentally-friendly materials

RESPONSIBILITIES

•Devised and procured OS&E, excogitated budget calculation, forecast, price of services, ROI for expensive equipment as InBody, and other necessary calculation for the smooth operation of the department

•Created written SOPs, visuals, forms, signs, and other necessary documents taking into account the Arab culture and specification (Qatari)

•Conducted SWOT matrix to successfully design and implement resourceful sales and marketing strategy, promotions, and advertising campaigns

•Worked with the HR closely to interview and hire team members with the appropriate skills to meet the business needs of the operation, created job descriptions, implemented proper spa orientation program, trained new employees to perform their job successfully

•Introduced and established the first "Chromotherapy" treatment unit in Qatar and developed it into a USP for the SPA

Oxygen Wellness and Fitness Center (5 star) - Hungary Apr. 2016 – Marc. 2018

SPA, WELLNESS OPERATION MANAGER

FACILITIES: Total area is 7500m2, sauna park (14 saunas): Finn and infra sauna, ice cabin, herb cabins, 3 massage rooms: sport, relax, cellulite, pregnant, LPG, indoor pools surrounded by glass wall (20m length and 120cm deep, water 26-28C), cardio and functional areas, PT, group classes, medical classes, BCA, dietetic service, beautician, 2 meeting rooms, rooftop fitness terrace, kids club and restaurant

KEY ACHIEVEMENT

•Accomplished remarkable revenue of $35,000/month and 600 membership/year

RESPONSIBILITIES

•Provided direction to the employees of a lavishly equipped spa, wellness, and fitness center and monitor employees' scheduling practices to ensure efficiency in the operation

•Developed, implemented and monitored quality assurance standards to improve customer satisfaction score

•Ensured the wellness and fitness center is successfully run and to be profitable and generate a healthy revenue with grows annually

•Identified customers’ requirements for both inhouse available products and services as well as external

Al Mashata Beauty Center & Spa (VIP Club) – Qatar (Re-opening) Jan. 2014 – Marc. 2016

SPA AND HEALTH CLUB MANAGER

FACILITIES: The unique and biggest beauty and health female spa in Qatar: 8 massage rooms, 2 beauty rooms, 2 make up rooms, hair salon, manicure and pedicure area, 2 exclusive VIP areas, fitness center with indoor pool, jacuzzi, and infra-red sauna

CONCEPT: Asian/Arab/European

IHG (Crowne Plaza) – Kuwait Jan. 2013 – Jan. 2014

RECREATION ASSISTANT MANAGER

FACILITIES: 282 rooms, 9 restaurants, 13 meetings rooms, spa aquatonic, the most significant 24 hours fitness center with over 200 cardio machines, 5 squash courts, multi-sport area, 4 aerobics studios, and indoor pool

Steiner Leisure LTD - Holland America Line - USA, North America, EU Sep. 2010 – Dec. 2012

FITNESS DIRECTOR AND SPA ASSISTANT MANAGER

FACILITIES: 1052 cabins, 12 desks, total passengers 2104, 8 restaurants, 14 cabanas on the Signature-class ship, deluxe spa (6 massage rooms) with hydrotherapy pool and well-equipped fitness center

PRODUCT: Elemis, Phytomer, Thalgo, L’Oreal, CND

CONCEPT: Asian/European

SERVICES: In addition to conventional fitness and spa services, provided rehabilitation, weight loss program, acupuncture, and Botox cosmetic service

KEY ACHIEVEMENTS

•Achieved year-on-year revenue increase of over 70% through new programs of offerings

•Authored “ReShape” program and consistently attained and exceeded monthly revenue by 30%

•Increased sales individual weekly target by 15%

RESPONSIBILITIES

•Planned and managed re-opening of the unique and biggest beauty and health female (VIP) spa

•Identified new market requirements, recommended services and products options to meet customer needs

•Strived to improve service performance and focused on ensure cosmopolitan guest satisfaction to achieve or exceed the desired revenue

•Ensured staff are motivated, well trained, and shared the same vision; hence the venue was high-performing

•Personal trainer of Royal Family members of Qatar

•Prepared and delivered various health presentations, moreover provided one to one nutrition, detoxification consultations, individual training for guests to accelerate fitness center revenue

PROJECT

Pre-opening of Centara West Bay Hotel

SOP, visuals, recruiting, training, OS&E, marketing: the special design of collaterals, negotiating with suppliers

Pre-opening of The St. Regis Cairo

SOP, recruiting, training, OS&E, marketing, develop a healthy fitness menu, collaterals

3 hours Challenges for Ladies

Founder and developer of the program. Different activities need to complete nonstop for 3 hours

ReShape Program

Founder and developer of the program. Design an efficacious new weight loss program. Efficient collaboration with clinic doctors, dietetics and spa therapist to achieve the desired result.

Quality and Originality

1st place Award for the creation of the slogan

EDUCATION

MBA – UK – ongoing

Six Sigma – Project Management – UK - ongoing

CIDESCO International Beauty & Spa Management Diploma - CH

Hospitality and Tourism Management - Level 7 Diploma – UK

Salon Manager/Beauty Therapy – Diploma - UK

Health Club Management, Master Personal Trainer – USA

Marketing Manager and Trade Representative - St. Istvan University – Postgraduate Diploma - HU

Teacher - John von Neumann University – Bachelor’s Diploma - HU

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Oplex Careers - UK Physiotherapy, Acupuncture

ASFA - USA Yoga & Pilates

International Massage Academy – UK, HU 7 different type massage treatments

IWI Sport Academy – HU, DE Body-Building, Fitness Trainer, Lifestyle Counselor & Weight

Management, Kinesiology Taping, 14 different type of classes

Aqua-Pad Institut - DE Watsu Therapy, Aquatheraphy, Well-Being Instructor

English – EF SET Certificate CEFR: C2 Proficient

Contact this candidate