Sales Customer

Brianna Ho-Yen

***************@*****.*** 321-***-****

OBJECTIVE

Magna Cum Laude graduate of a top-tier university with experience in sales, marketing, production, data entry, and staff administration. Seeking opportunities to utilize my skills set within a customer oriented and business administration environment.

EXPERIENCE

Century Law Firm – New York, NY 2020

Client Support Specialist

• Managed and reviewed clients’ files to efficiently handle incoming request via phone and email

• Followed the set-out protocols to proactively resolve issues both promptly and thoroughly

• Assisted customers with all inquiries and educated them on brand products to build excitement / customer loyalty

• Helped clients with their accounts, billing issues, payment arrangements, and disputes

• Kept track of general patterns and shared these with the service department to improve the customer experience Tresta – Tallahassee, FL 2020

Remote Call Center Agent

• Engaged with 80+ clients a day in a friendly and professional manner

• Provided real-time support and notated each customer’s account with the information provided and call outcome

• Used technology tools and Contact Center database as directed to troubleshoot account or technical issues

• Participated in initiatives to increase efficiency in offering support and solutions to the customer

• Built a reputation of being an interactive contributor and responsive to team needs Alejandra Alonso Rojas – New York, NY 2019 – 2020

Design Apprenticeship

• Developed communication skills when dealing with vendors and manufactures

• Trained and developed new team members

• Sourced and assisted in approval of fabric samples, lab dips, and other development materials

• Expressed flexibility with time management while supporting the stylist and models through preparation of New York Fashion Week and Market Week

• Established partnerships with the product development and sales team to build on integrated working relationships

Nordstrom – Los Angeles, CA 2018

Retail Management Intern

• Created meaningful connections by providing personal services to each customer to drive store initiatives and prompt a positive shopping experience

• Assisted store management by supervising store openings and closing duties

• Developed keen eye for fashion trends to successfully shop and style for clients through trend research

• Free People Brand Ambassador responsible for creating captivating merchandising layouts while analyzing sales records to identify new opportunities for sales enhancement Anna Sui – New York, NY 2017

Product Development Intern

• Sourced and ordered fabric / trims

• Implemented organization systems for past season fabric and trims

• Trained in sales analysis while recording purchase orders and data entries

• Generated production notes and spec sheets used by multiple departments for collaborative efforts on creation of current season

EDUCATION

Florida State University, Tallahassee, FL Expected: Spring 2022 Master of Business Administration with Marketing Specialization (Online, Part Time) GPA: 3.8 Florida State University, Tallahassee, FL 2018

Bachelor of Retail Merchandising and Product Development GPA: 3.8 Concepts by Anifa Mvuemba, Baltimore, MD 2020

Hanifa Fashion Business Course Certified

ACTIVITIES/AWARDS

President’s List, Florida State University 2018

Phi Eta Sigma Honor Society, Florida State University 2016 – 2018 Retail Center Ambassador, Florida State University 2015 Volunteer at The Boys & Girls Club, Winter Garden FL SKILLS

• Creative • Customer service orientated • Sales analysis • Superb eye for detail

• Crafting • Fashion design • Makeup • Millinery • Pattern Drafting • Sewing • Styling

• Exemplary organizational skills • Multi-project management • Problem solving

Contact this candidate