Desktop Support Office
Resume:
Nicholas J. Winnie
Houston, Texas 77086
*************@*****.***
Summary of Qualifications:
Results-oriented, people-friendly, hands-on IT professional with a successful record of accomplishments within the Information Technology field. Proven experience in highly complex global environments where 24x7 uptime is crucial. Well known for a never-give-up attitude. Major strengths include strong leadership, outstanding communication skills, strong technical writing skills and an attitude that any problem can be tackled.
Focused on team success over individual accomplishment, and are passionate about learning and continuous improvement.
Professional Experience:
Sr. Systems Administrator – MAW Consulting - Houston, Texas
April 2020 - Present
●Setup and configure small office environments including Doctor Offices in the medical center.
●Providing Tier 2/3 Service Desk Support.
●Assisting Users and Tier 1/2/3 Support Technicians for various daily issues.
●Managed end-users calls including remote assistance using WebX and GoTo Assist.
●Upgraded Domino Servers from 6x to 7x.
Sr. Network Operations Specialist/Administrator - Eni Petroleum – Houston, Texas
November 2003-April 2020
●Tandberg/Cisco/Polycom Video Conferencing - VIP support for the highest level executives.
●WebX, Microsoft Lync,VOIP, Active Directory, Microsoft Outlook/Archiving.
●Microsoft Exchange
●Microsoft Windows Server 2012
●Microsoft Windows 2010, SCCM 2012
●Microsoft BitLocker for end user encryption
●Supported and setup Cisco VOIP Desk Phones and Voice Mail.
●Data Center support: Rack/Stack Servers, network cabling
●Managed end-users cell phone accounts including the upgrading of cell phones i-pads, data plans and air cards.
●Received honors for saving nearly $200k with the consolidation of contracts on corporate cell phones.
●Supported end-users via desktop remote control software including VNC, PC Anywhere, and Offshore support, including platform leveling software and automation controls.
●Utilized Data Protect for end user backup.
●Supported IBM Lotus/Domino Servers with 1600 end-users. Setup and configured all aspects of the environment, including updating person documents within the directory (NAB), server documents, managed SMTP mail routing internal and external, created and updated connection documents and replication schedules, created user accounts, server address book updates.
●Supported custom Lotus Notes Databases. Domino server tuning, capacity planning, upgrades & Domino failover/clustering using Domino clustering.
●Scanned multiple domains on and offshore using LanSweeper to identify computer names and IP addresses of missing computers and devices.
●Supported new and existing Blackberry users.
●Daily monitoring of McAfee Virus Scan, spam filtering, and all Microsoft Windows and Office Updates. Supported company-wide migration from Microsoft NT to Microsoft Windows
●Completed the migration from Lotus Notes R6 to Exchange/Outlook.
●Maintained Windows Active Directory users and Groups.
●Support Citrix.
●Upgraded Remote Installation Services (RIS) environment to a Windows Deployment Services (WDS) environment along with Windows Update Services (WSUS).
●Supported over 300 offshore end-users computers.
Systems Administrator - Lotus Migration Specialist - ExxonMobil (N3 Consulting) Houston, Texas
January 2001 – November 2003
●Migrated nearly 40,000 end-users throughout the US Field Sites and merged mail systems.
●Level III escalation tier involved supporting up to 20 desktop support technicians, solving any and all issues the technicians were unable to resolve.
●Supported restoring users mail files, creating ID's, resetting passwords, creating agents to update person documents, manage ACL's of mail-in databases for multi-user access, upgrading and migrating Microsoft Outlook to Lotus Notes R4/5.
Network Administrator/Lotus Domino Administrator - EOTT – (N3 Consulting) Houston, Texas
January 2000 – January 2001
●Lotus Notes Administrator supported 400 end-users.
●Updated ACL's replicating databases throughout the domains and deleted databases after reviewing usage history.
●On a daily basis I would maintain R5 Servers, review server logs for errors, restore users deleted mail files, create user ID's, and make additions, deletions and corrections to the directory. Delete orphan mail-files from servers and user names from address books, and maintain ACL’s.
Network Administrator/Lotus Domino Administrator - Enron Corp – (N3 Consulting) Houston, Texas
June 1999 – January 2000
●Installed and administer a R5 Lotus Domino web-enabled Tax Application for 250 Enron Tax employees that had fallen behind schedule. My duties and responsibilities involved troubleshooting Lotus Script and work with developers to determine what functions and formulas required updating.
●Installed and setup Domino R5 Servers within the Development, Training, QA and Production environments.
●Configured and trained 20 NT 4.0 desktops with the Enron Tax Standard load.
●Trained end-users on the functionality of the Tax Knowledge System software.
Network Administrator/Lotus Domino Administrator - Reliant Energy – (N3 Consulting) Houston, Texas
June 1997 – June 1999
●Provided Lotus Notes Administration for approximately 26 clustered servers and 20,000 users.
●Responsible for load balancing 750 users per server, daily maintenance, review server logs for errors, creating user ID's, server address book additions, modifications, and deletions. Clean up of orphan mail files, as well as backups and restoration of Notes mail files.
Network Administrator/Lotus Domino Administrator - TEPPCO – (N3 Consulting) Houston, Texas
January 1996 – June 1997
●Assisted in managing the migration of over 300 users from Novell to NT. Responsible for upgrading entire PC environment including ordering PC's, calling manufacturers for replacement parts, and providing troubleshooting assistance as needed.
Training and Software Experience:
Cisco/Tandberg, SAP, LAN Cabling and Design, Microsoft Office Products, SCCM, WSUS Citrix Metaframe, VOIP Lotus/Domino Server and clustering, Windows 2008, Windows Server 2003/2008/2012R2, Office 365, VERITAS Clustering, McAfee ePolicy Orchestrator, PC Anywhere, VNC, Azure, Microsoft Active Directory and WDS.
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