NICK E

GODBEER

** ******** **, ***********, ** *5441, 510-***-****, adlc0i@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished Retail Store Manager with 20+ years of customer service and team leadership success. Trains and develops personnel to meet both corporate and personal development objectives. Delegates and monitors product merchandising, guest delivery process, and sales strategy to support corporate growth and profitability. Retail professional with district level and store-level single unit and multi unit experience in the following; General Store Manager, Operations, Inventory Management, Merchandising, Asset Protection, Investigations, Interview/Interrogations, Safety, Environmental/HHM, Specialty/Services, Pro Contractor Business and Customer Service.

SKILLS

Talent recruitment

Operations management

Leadership development

Customer service

Inventory control

Product merchandising

Asset Protection

Interview & Interrogation Certified

EXPERIENCE

Store Manager

The Home Depot Windsor, Ca

September 2003 - Current

Set clear expectations for team performance, conducted periodic evaluations, communicated and implemented corrective actions or merit increases.

Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards. maintained budgeted labor forecasting within +/- 1% annually.

Maintained store standards in merchandising, security, and visual presentation; Accelerated growth of the business 14% comp Ly, transactions by 10%

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. maintained 90% LTSA Ly

Identified financial strengths and weaknesses by regularly reviewing profit and loss tracking sheets; Achieved 12% SCOP, 11% Sales vPln Ly.

Market Asset Protection Manager

Kmart Oakland, Ca

September 1996 - September 2003

Controlled loss by administering and improving loss prevention systems. Achieved a reduction in losses with reducing 20bps annually.

Addressed issues such as employee theft and policy violations with internal investigations and interviews. was rated top investigator year over year among my peers (awards & certificates upon request).

Implemented loss prevention strategies store-wide with effective training programs.

Detected current and emerging trends in retail theft or fraud by analyzing data from Theft and Fraud reports.

Helped retail managers improve store compliance with regulations and standards, identifying weaknesses and mentoring on appropriate corrective actions.

Small Business Owner

JetSki Chonburi, Thailand, Thailand

March 1995 - September 1996

Built a strong, resilient team by identifying and onboarding highly qualified candidates to support daily operations.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Oversaw company finances with well-organized accounting system and strong financial controls for meeting budget targets.

EDUCATION

HS Diploma

Skyline High School, Oakland, Ca

May 1988

Alameda College, Alameda, Ca

January 1994