Service Representative Training
Resume:
A.K.S Ganesh Shankar
A.E Koil Street
New Washermenpet
Chennai - 600081
**********@*****.***
CAREER OBJECTIVE
Seeking a position in an office Environment, where there is a need for a variety of office management tasks including – computer knowledge, organizational abilities, business intelligence.
CAREER SUMMARY
Overall more than 5 year’s experience in Training operations, Documentation, Customer support, Fraud analysis, Checking transactions, Account Specialist. Experienced Project Management and Communications Officer with a demonstrated history of working in the IT and Tech industry. Skilled in Reporting & Analysis, Microsoft Excel, Senior Stakeholder Management, Microsoft Word, and Sales. Strong program and project management. Now looking for a career advancement opportunity with a company that will allow me to develop my skills & potential.
PROFESSIONAL ACHIEVEMENTS
Some of Selected Career Achievement
Got promoted from Chat support to Wise Queue.
Arranged client demonstration.
Achieved Business targets on a month on month basis
Worked on Account Specialist
Worked on Merchant Research
Creating and managing Training credit accounts
Handling over all operational tasks in Training and certification in Mulesoft
Scheduling training and certifications for users
Zendesk tickets handling
EMPLOYMENT EXPERIENCE
Origin Learning Pvt (Project -MuleSoft, a Salesforce company) August 1st 2019 to Present
Training operations specialist
Handling operational tasks in training and certification
Co-ordinating with trainers and users to schedule training and certifications
Creating and managing Flexible training credit accounts
Creating and organizing online training classes
Worked on multiple applications such as Learndot, Edubrite and Webassessor
Setting up online campaigns
GROUPON – CHENNAI, INDIA OCT 2016 to January 2019
Senior Customer Service Representative
Assisting customer through multichannel chat and email.
Detecting fraudulent charges and purchases.
Maintained a stable customer satisfaction metric and productivity
Convince customers without comprising on the company policies
Tools used Zendesk, Bold chat, Hipchat, Cyclops and Accertify.
Fraud detection
Checking transaction and purchase verification
Checking deals and creating deal alerts
Doing a merchant research and validating merchant’s business
Scheduling appointment for the customer with the business
Creating notification regarding the merchants business
Seven Seconds Technology – Chennai, INDIA December 2012 to April 2015
Customer Service Representative
Resolving Customers query via email and chat.
Interact with Clients all over the world.
Explain them on Currency trading platform and participation trading.
Clearing their doubts on the Trading and rules and regulations.
Creating letters to the Clients
Doing market research regarding currency trading
Providing right information with proper understanding.
Achieving Targets given by management.
EDUCATION
Bachelor of Computer Science 2008-2011
Madras Christian College, Chennai - India.
H.S.S. 2005-2006
St. Thomas Matric, Chennai – India
SSLC 2003-2004
St. Thomas Matric, Chennai – India
Personal Profile
Date of Birth : 4th April 1987
Father’s name : Mr. A.K. Shanmugham
Sex/Marital status : Male / Married
Nationality : Indian
Languages Known : English, Tamil
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief
A K S Ganesh Shankar
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