Desktop Support Customer Service

Thai X. Nguyen

Arlington, TX ***** ************@*****.*** 682-***-****

PROFESSIONAL SUMMARY

Aspiring IT professional, certified and aggressively gaining a foothold into the IT industry by attending an accredited, hands-on training program in pursuit of additional CompTIA and Microsoft certifications. Proven customer service abilities, identifying customer needs, conveying pertinent information, and exceeding expectations. Solid communication and collaborative talents teamed with a strict attention to detail and a goal driven mind-set. Eager to apply technical skills and strong work ethics in the IT industry.

EDUCATION

MyComputerCareer Arlington, TX Online Feb 2021

Information Technology Security Administrator

Certifications Earned: CompTIA A+ MTA Server MTA Security Linux Essentials CompTIA Server+

Tarrant County College Fort Worth, TX May 2019

Associate Degree in Residential HVAC/R

Dean’s List Recipient

Tarrant County College Arlington, TX May 2016

Associate Degree in Science

Dean’s List Recipient

WORK EXPERIENCE

Desktop Support Analyst Level 1 December 2020 to April

Centrada Solutions

Communication and customer service skills

Customer service tickets system support

Operational knowledge of Active Directory

Configure and troubleshooting local and network printer

Supporting PC hardware and application

Support and troubleshooting of remote access software

Experience with Microsoft Office Products

Delivery Driver February 2020 to Present

Amazon Flex

Used Amazon Flex application to determine orders and timelines

Checked routes and calculated estimated delivery times

Picked up items from stores, restaurants, and other locations

Delivered items to customers, and ensure that payment was made

Updated order statuses in the Flex app on a regular basis

Server & Bartender August 2019 to December 2019

Imperial Hibachi & Sushi

Knowledgeable of menu offerings, including gourmet food, spirits, and wine pairings

Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders

Succeeded in multitasking while remaining professional and courteous in a fast-paced environment

Student Assistant Summer 2014 & 2015

Tarrant County College

Supported students enrolled in College Algebra, Pre-Calculus, Calculus I

Provided guidance to those struggling with technical issues throughout the course

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