Engineer Manager

John Pullen, Jr.

**** ********* *****, *******, ******* 30106 678-***-**** ********@*****.***

Passionate leader with strong technical background and over 20 years of experience. Focused and dedicated professional with solid contributions in Quality Assurance, Software Delivery, Support, Project/Product Management, Configuration Management and Implementation. Experienced working in complex configuration environments with in-depth understanding of software builds and release management processes. Articulate Communicator with the capability of building cross-functional cohesion among management, staff, vendors and clients.

TECHNICAL EXPERTISE

Operating Systems: Windows Mac OS

Project Management Methodologies: Agile Scrum Kanban Testing Techniques: Manual Black Box White Box Katalon (automation) BrowserStack Test Environments: Postman (API) Client Server/Desktop Web/Cloud SaaS Mobile Test Lab Mobile Device Platforms: Android iOS Ranger/Mentor GARMIN Mobile knowledge Client Management: Azure Zendesk Test Rail Salesforce Service Cloud Defect Manager JIRA Miscellaneous: Office Suite Fleet GPS Peripherals Bugsnag Exceptionless Mixpanel PROFESSIONAL EXPERIENCE

Brightwell Payments – Atlanta, Georgia 04/2017 – 04/2020 Quality Assurance Engineer

Led all QA testing efforts for mobile & web end-to-end payment solutions for the cruise line industry.

Fostered solid working relationships among interdisciplinary groups including Product Management, Development, Compliance and Support to ensure web and mobile applications met production level requirements.

Ensured user story and test case coverage was completed and operated through Agile/Scrum methodology consistently.

Developed and executed test cases, ensuring coverage of all functionalities of the web and mobile applications.

Coordinated with the product managers and developers to ensure proper interfacing with money transfer service providers.

Executed numerous API test calls via Postman, created user account scenarios within database and modified credentials throughout the API.

Wrote SQL queries to verify modified data displayed in the user interface matched backend database.

Identified, analyzed, and documented web & mobile product defects in Azure.

Conducted multiple testing focus groups to gather feedback on new web/mobile flows and enhancements.

Led product demonstrations with internal cross-functional stakeholders to highlight new product capabilities.

Performed numerous cruise ship training and implementation sessions resulting in over 2000 crew members successfully enrolled, and administrative staff trained in the use of the administrative tools. MotionLink (A startup subsidiary of RouteMatch Software) – Atlanta, Georgia 11/2015 – 07/2016 Senior Solution Services Manager

Promoted from RouteMatch Software to manage the Solution Services Support and Quality Assurance departments for Web/Mobile Fleet Management Solutions.

John Pullen, Jr. resume page 2

MotionLink continued:

Established Quality Assurance and Support team processes and procedures.

Facilitated QA Scrum ceremonies (sprint planning, daily stand-up, sprint review and retrospective).

Managed priorities for the testing of multiple products in current and pending development cycles.

Managed the testing, build, release and installation of all software and hardware products.

Manually tested all over-the-air (OTA) communication mobile devices and GPS peripherals.

Created and maintained user release documentation and manuals.

Created, implemented and managed the company’s support site using Salesforce Service Cloud.

Managed and assisted with support issues including problem identification and root cause analysis.

Analyzed performance metrics; provided reports; researched and resolved client reported issues.

Served as client project manager which involved planning, coordinating installations, training and finalizing client implementations according to the specifications and deadlines.

Administered client configurations which included database maintenance, creating/maintaining users, mobile devices, fleet vehicles and GPS peripherals.

Attended site visits, conferences and trade shows in the pursuit of business opportunities and marketing the company’s services.

RouteMatch Software (now Uber) - Atlanta, Georgia 03/2009 – 11/2015 Senior Quality Assurance Engineer

Supervised the strategic direction of quality assurance processes and best practices for a 9-member QA team in an agile/scrum environment.

Balanced workload distribution, resource management and monitored team performance.

Established test project schedules and communicated test results, issues and risks to Product Management, Implementation teams and senior management to ensure the quality objectives of all projects were met.

Tested/validated mobile devices and peripherals via live drive tests and production/lab environments.

Trained the QA team on use of QA tools and new software enhancements.

Developed, executed and maintained comprehensive, test plans, regression plans.

Conducted weekly meetings to discuss project status, forthcoming assignments and team priorities. Quality Assurance Engineer 08/2007 – 03/2009

Designed and executed effective tests for real-time GPS-based software for large urban transit agencies.

Packaged and released new product versions, hotfixes, database scripts and report installers.

Performed hands-on testing of mobile devices including iOS, Android, Blackberry, Vehicle Logic Units

(Mobile Knowledge), LED transportation signs and Automated Passenger Counters. Patient Care Technologies (now MEDITECH) – Atlanta, GA Senior Quality Assurance Analyst 03/2003 – 08/2007 Led QA team members in manual test scenarios that provided a comprehensive test strategy for a Clinical Home Health Application, Billing Interface and Mobile Devices in different instances prior to release. Senior Configuration Analyst 01/1998 – 03/2003

Designed, installed and supported Clinical Home Health/Hospital enterprise software, servers and mobile systems. Support Application Analyst 03/1997 – 01/1998

Provided technical support resolving Software, Billing Interface and Mobile Device issues. EDUCATION

Bachelor of Science in Agricultural Engineering

Fort Valley State University

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