Manager Customer Care
Resume:
Professional Executive Summary
Overall ** years of professional experience in fields like Insurance, Banking and Customer Service. Skills like fast learner, quick adaptation to new processes/technology and continuous learning has helped to adapt in various roles taken. A strong team player with good relationship management and problem-solving skills.
Currently taken a career break to take care of home and my two children.
Work Experience
Assistant Manager (Branch Banking Service) - CITIBANK, N.A. – (November 2007 to October 2011)
Service Manager for the esteemed customers of the bank. Branch compliance and Audit Reporting, Customer service, Investment and share bookings, cash management, day to day branch operations and working.
Process Leader – Prudential Process Management Service. (July 2003 to November 2007)
Leading a team which deals in servicing of life plans. Training, mentoring, Quality checks, communicating with overseas clients. Breach analysis and reporting. Process improvement implementation.
Marketing Executive – Datamatics Technologies, Mumbai India (September 2001 to July 2003)
Conducting Internet-based research & reports on leading companies in the publishing sector. Introducing company services to the identified domain heads, generating leads and setting up meetings for the Marketing Managers.
Account Manager (Customer Support and Business Development) -Hibiscus Net Pvt. Ltd. (January 1999 to September 2001)
Client meetings, Business requirement gathering, Quotations and Pricing, Co-ordinating with the Design and Technology team to fulfill client requirements and Payment Collections. Client Relationship Management and Servicing.
Intern (Accounts and Exports) – Weizmann Textiles Ltd. (August 1998 to December 1998)
Trainee in Accounts and Finance Department
Volunteer Experience
PTA Executive Board/Committee Chair – Brushy Creek Elementary, Round Rock ISD Texas (August 2016 – May 2020)
Skills
Business Process Leader, Change Management and Training, Leading Process Meetings, Process Migration, Mentoring and Coaching, Investigating and reporting breaches, Business Application Testing, highly dedicated and committed
Computer and Software skills
Banking Applications
Microsoft Word, Excel and PowerPoint
Marketing and Research
Generating Leads
Awards
Citibank Shooting Star of the Quarter Award
Prudential Star of the Quarter
Prudential Process Improvement Ideator
Education
POST GRADUATE IN BUSINESS ADMINISTRATION. PUNE INDIA
Major: Marketing Management
BACHELOR OF COMMERCE (B.COM.)
NARSEE MONJEE COLLEGE OF COMMERCE & ECONOMICS, MUMBAI UNIVERSITY INDIA
Major: Accounts and Operations Research
Reena Dharampuria
Seeking remote work opportunities in data, research and customer care. Open to full time and freelancing positions.
3532 Alexandrite Way
Round Rock TX 78681
*******@*******.***
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