Pega Developer

Rohith Reddy Karakala

*****.*******@*****.*** +1-917-***-****

SUMMARY:

Pega Certified Senior System Architect with a progressive 5-year experience in consulting IT services

Proficient in Pega Implementation life cycle like modeling of business process, PRPC tool installation, development, testing, deployment.

Sound skills on PRPC tools such as Tracer, Clipboard and System Management Application SMA .

Developed Activities, Properties, Decision Rules, Declarative Rules, Process Flows and User Interfaces like Harness Sections.

Experienced Developer for defining class structure and hierarchy based on Pega best practices and guardrails, security based on role and privileges, configuring agents, connectors, data model, process flows, business logic definition and user interface Design.

Expert level experience in software development life cycle SDLC best practices and Written documentation

24x7 production on-call support on a weekly rotational basis

Experience with LEAN Agile Methodology and Waterfall

Excellent Analytical problem-solving skills with attention to detail and Persistence, Teamwork and Communications.

ACADEMIC PROFILE:

New England Institute of Technology, Rhode Island, Master’s in Information Technology

Jawaharlal Nehru Technological University, Hyderabad, Bachelor’s in computer science

CERTIFICATIONS:

PEGA Certified Senior System Architect (CSSA 7.4v)

PEGA Certified System Architect (CSA 7.4v)

Certified in CompTIA Cloud Essentials.

TECHNICAL SKILLS:

Modeling Tools: MS Visio, MS Project, Confluence

BPM Tool: Pega PRPC 7.1.8/ 7.1.7/ 6.3/ 6.2/ 5.4

Application Lifecycle Management Tools: HP-ALM, JIRA, SharePoint

PROJECTS

Anthem Inc Oct 2019 - Present

Pega Developer Norfolk, Virginia

Compass: It is a business rule driven user interface that executes web service calls to consume and update member and provider data housed in various data sources. Providing the associates easy to use, concise application that promotes consistent call handling. Compass

Roles&Responsibilities:

Participating in design and implementing of Healthcare Frameworks including end to end claim processing.

Participating in designing enterprise class structure and developing workflows based on guideline and best practices in Pega Applications.

Engaging in technical discussion and perform Code Reviews, Peer Review, and design review following Test Driven Development.

Working on supporting initiatives such as Pilot, POC as well as other technology solutions that involves Automation, Integrations, Activities, Flows (Screen Flow, Tab Flow, Adding Decision, Sub Flows and Integration to Flow).

Develop UX/UI Screens, Harness, Sections, Portals, Local Action, Flow Action, Data Transformation, Correspondence, Rule Inspector and Validation rules to meet the business requirements.

Working on attaining completed understanding of requirements and understand key concepts then apply to rule resolutions, class structure designs, and reusability solution

approaches.

Providing technical Framework and solution design approaches in Access Group, Class Group, Access Roles, Privileges, SLA, Worklist, Workbaskets

Maintaining active relationships with customers to determine business requirements and leads requirements gathering meetings.

Ensuring unit test is completed and meets the test plan requirements, system testing is completed, and system is implemented according to plan.

Assessing current status and supports data information planning.

Participating in all aspects of the software development lifecycle including business requirements assessments and the delivery and execution of technical solutions.

Collaborating with product architects for application design and perform design and code reviews.

Coordinating on-call support and ensures effective monitoring of system.

Creating and maintaining well-written documentation, such as deployment procedures, architectural diagrams, incident communication, and troubleshooting guides.

Scheduling change deployments, upgrades, infrastructure enhancements, maintenance, and other activities.

Investigating and summarizing major incidents, and pursue follow ups to improve incident detection and faster resolutions

Dassault Falcon, (contract) April 2018 – Sep 2019

Pega Developer Little Ferry, NJ

Roles & Responsibilities:

Created technical design documents and requirements documents based on use cases.

Worked in design and development of High-level Class structure, Properties, Process flows and flow actions.

Worked and created Data model, Activities, Access groups, Access roles, SLA's, Activity Rules and Reports.

Integrated with External Database using Rule-Connect-SQL.

Based on old application flow, developed a new stages base flow for case management application.

Created high-level Class Structure in PRPC.

Created Activities for implementing core Business logic.

Developed Rest and SOAP Web Services to provide service to external systems.

Implemented Decision tables, Decision Maps and Declare pages, Declarative expressions, Constraints and Indexes.

Created search reports using List view, Summary view rules of PRPC.

Used HTML, CSS, JavaScript/jQuery for front end development.

Cox Communications – Solution Center 3.0, (contract) January 2017– March 2018

Pega Developer Atlanta, GA

Solutions Center 3.0 is a guided troubleshooting tool and part of a greater customer support platform called INAV. When residential customers call in to a COX customer service center for any technical issue related to their service, the IVR system directs the call to Solutions Center 3.0. Solutions Center 3.0 is designed with a decision tree that allows customer service agents to troubleshoot customers’ problems based on the problem description. Solutions Center 3.0 is also integrated with many backend systems that can identify issues with customers’ devices remotely.

Roles & Responsibilities:

Designed, coded, unit tested and reviewed of individual modules.

Worked on PEGA Customer Service Framework (CSF).

Worked on Alexa Integration for troubleshooting customer issues (Demoed it in PEGA World 2018).

Implemented CI/CD pipeline using Jenkins that helps us in deployments.

Monitored application using Splunk, and New Relic tools.

Worked on BIX Extract (Reporting)

Designed cases and different User Interfaces for Communication Domain.

Implemented Rest and Soap Web Services.

Used HTML, CSS, JavaScript/jQuery for front end development.

Worked on Performance related issues.

Sai Paradise Machine Tools August 2015 – September 2016

Software developer Hyderabad, India

The application delivers correspondence case capture, complaint handling and Travel Money services. Additional benefits include better case control, SLA improvements, better customer service, avoidance of regulatory issues, streamlining and audit trail. The system is integrated with FileNet via EDMS, MQ and Lotus Notes.

Roles & Responsibilities:

Worked in business requirement meeting.

Maintained internal websites using Sitecore, JavaScript etc.

Development and bug fixing.

Investigated production incidents

Responsible for providing Live system support.

Proactively analyzed the Log-Files using PLA, and suggested team members

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