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Manager Case

Fishers, IN
March 31, 2021

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Srikanth Dhubakunta

Contact Number: +1-317-***-****

LinkedIn profile: About me:

With over 9 years of rich experience in ECM and BPM technologies, I worked in disparate roles with different companies located across various parts of the globe. During which I had an opportunity to work directly with clients right from inception of few projects. I believe in hard work and accomplish tasks ahead of time.

Education qualification:

Bachelor of Technology in Computer Science Engineering. Current company:

Datum Consulting Group

Position : Programmer Analyst

Role : ECM Developer/Administrator

Tools and Technologies Worked On:

Databases : IBM DB2, MSSQL Server, Oracle, Mongo DB Application Servers : WebSphere Application Server, WebLogic Operating Systems : IBM AIX, Red hat Linux, Linux SUSE, Solaris, Windows 2003, 2008, 2012 Servers.

Tools used : Putty, WinScp, Toad, VNCServer, Cygwin, FileZilla, Xwindows, DBVisualizer, Lotus Notes, Lotus Same Time, MobaXterm, CoreFTP, IBM Rational Application Developer, Eclipse

FileNet Add-ons : IBM Case Manager, IBM Forms server, IBM Case Analyzer, IBM Datacap, IBM Content Search Services, IBM Content Collector for Email, IBM Content Collector File System and SharePoint, eDiscovery Manager, IBM Rendition Engine, IBM Enterprise Records, IBM Content Navigator.

Exposure to other technologies: SharePoint, IBM Content Manager, IIS, OpenTextRightFax Server, HP Quality Center, ticketing tools like HP Service Manager & IBM DST, Version control software like ClearCase & Bit bucket, Node Js, React Js, Express Js, Docker, Kubernetes, OpenShift, Amazon AWS Cloud

Technical Qualification:

Hands-on experience on installing, configuring FileNet P84.5.1, FileNet P8 5.0, FileNet P8 5.1, FileNet P8 5.2, FileNet P8 5.2.1.

Working experience in the development of custom FileNet Step Processors and custom Applications using FileNet P8 Framework and with CE JAVA API and PE JAVA API.

Working experience in Business Process Manager and process designing.

Programming experience in Java/J2ee, Servlets, Java Batch Processing, JSP, JDBC, EJB, HTML, CSS, JavaScript, dojo, XML, log Parser, SOAP and REST Web Services, SQL.

Created custom workplace applications as part of business requirement.

Working experience on Process Designer, FileNet Enterprise Manager, Process Designer, Process Administrator, Component Manager, FileNet Deployment Manager.

Installed and configured FileNet P8 5.0 and FileNet P8 5.1 environments on Amazon cloud with Advanced Case Manager and IBM Forms as add-on components.

Installed and configured highly available IBM FileNet P8 5.1 with IBM Case Manager, IBM Forms server, iLogJrules server, IBM Case Analyzer on AIX and Windows servers.

Installed and configured IBM Content Collector for email, ICC for File System, ICC for SharePoint, IBM eDiscovery Manager, IBM Enterprise Records, IBM Datacap as part of a project, configured legacy support for IBM Common Store for Exchange.

Application of CE, PE, CPE, WorkplaceXT, AE patches for optimal utilization on various environments.

Provided architectures for business proposals which included PRODUCTION and Disaster Recovery environments.

Troubleshooting issues in IBM FileNet core components, Application servers, Directory Services and RDBMS.

FileNet domain backup and restoration. FileNet migrations from 4.5.x or 5.x to 5.2.x

Developing SQL scripts/ stored procedures as per the business requirement.

Worked extensively on batch & shell programming, scheduling tasks, automation scripts.

FileNet migration from 4.5.x to 5.2.x.

Been part of building and deploying multiple websites using Sass, HTML, CSS, Bootstrap, React Js, Express and Node Js.


1. Project Name : Solutioning Workbench

Client Name : IBM Global Solutions, United States of America Client Type : Software Solutions Provider

Role : Software Engineer

Duration : Apr 2012 - Mar 2013

Client Description : International Business Machines Corporation, or IBM, is an American multinational technology and consulting corporation headquartered in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and it offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology

Roles and Responsibilities:

Established UAT and Production environments for Case Manager Project.

Provided support to the FileNet environment by troubleshooting issues.

Deploying solution specific applications on development/SIT/UAT/Production.

Migrating ICM solutions from Development to TEST/UAT/Production environments.

Conducted TESTING on new application builds/fixes before handing it over to QA team.

2. Project Name : Document Image Conversion

Client Name : M&T Bank Corporation, United States of America Client Type : Banking Sector

Role : Senior Software Engineer

Duration : Apr 2013 - Dec 2014

Client Description : The M&T Bank Corporation is an American commercial bank that was founded in 1856 in western New York State, and today remains headquartered in Buffalo at One M&T Plaza. The name M&T is an abbreviation of Manufacturers and Traders Trust Company. M&T Bank completed 20 acquisitions from 1987 to 2009. Roles and Responsibilities:

Provided support to FileNet development/Test/UAT/Production environments.

Developed stored procedures/SQL scripts to fulfill business requirement.

Used CE Java APIs to migrate images to FileNet CE servers.

Customized Java document migration application to meet business needs.

Created /migrated custom workplace applications from lower to higher environments.

Developed batch programs to automate tasks.

Worked closely with BA and QA teams in delivering projects in time.

Upgraded FileNet environment to a newer version (CE, PE patches) on PRODUCTION.

Application migrations and deployments from lower environment to higher environments.

Awards and recognitions:

Received "Performance Excellence Award" for quarter (April 2013 to June 2013) 3. Project Name : FileNet Migration

Client Name : M&T Bank Corporation, United States of America Client Type : Banking Sector

Role : Senior Software Engineer (ECM)

Duration : Oct 2014 - Feb 2015

Client Description : The M&T Bank Corporation is an American commercial bank that was founded in 1856 in western New York State, and today remains headquartered in Buffalo at One M&T Plaza. The name M&T is an abbreviation of Manufacturers and Traders Trust Company. M&T Bank completed 20 acquisitions from 1987 to 2009. Roles and Responsibilities:

Provided the architectural designs for various environments.

Developed batch scripts, shell/ant (WAS) scripts, stored procedures/SQL scripts to automate Data sources creation, renaming WebSphere cluster members as per business need, update SQL Server Master database user SID information.

Migrated databases, file stores, configured EMC Centera for PROD by mounting CFIS file system content over to CPE servers.

Installed WebSphere Application Server, created clusters as per architecture, created highly available dmgr, installed IBM FileNet 5.2 along with add-on software like Case Manager, ICN, RTM server.

Ensured successful migration of Content as well as Process items to FileNet 5.2 environment by testing all custom applications before passing it over to QA team. 4. Project Name : ICC Archival Solution & Records Management Client Name : Sharjah Islamic Bank, United Arab Emirates Client Type : Banking Sector

Role : Project Consultant (ECM)

Duration : Apr 2015- Jun 2015

Client Description : The client is amongst top banks in UAE. The Client reputation & triumph is structured by providing customers with supreme levels of customer solutions. Through adopting visionary strategy & upholding clear policies, they have successfully diversified offering customers a broad range of Sharia’s compliant retail, corporate & investment services through the extensive UAE networks. Roles and Responsibilities:

Provided the architectural designs for various environments.

Developed batch scripts, stored procedures/SQL scripts to equip business functionality and automation purposes.

Installed and configured ICC components as an archival solution for MS Exchange emails, Filesystem and SharePoint documents.

Configured legacy support for IBM Common Store for Exchange server (CSX).

Installed and configured IBM Enterprise Records for record declaration, eDiscovery Manager for document retrieval, case creation and hold purposes as part of compliance.

Developed Datacap application for retrieving faxes from OpenText RightFax server and ingesting them to FileNet.

Awards and recognitions:

Received numerous appreciations from client for eliminating manual intervention in the process of archiving PSTs and tuning the environment. 5. Project Name : Customer Support Optimization

Client Name : Ministry of finance, Oman

Client Type : Government Sector

Role : Project Consultant (ECM)

Duration : Oct 2015- Nov 2015

Client Description : The Ministry of Finance (MOF) is the governmental body in the Sultanate of Oman responsible for all government financial matters. The current Minister Responsible for Financial Affairs is Darwish bin Ismail bin Ali Al Balushi.

Roles and Responsibilities:

Acted as single point of contact supporting client applications.

Provided automation scripts as part of regular maintenance.

Provided knowledge transfer to staff so they could perform daily operations. 6. Project Name : Enterprise Record Declaration / Security manipulator Client Name : Viewpointe Solutions LLC, United States of America Client Type : Services provider

Role : Senior FileNet Developer

Duration : Feb 2016 - Nov 2016

Client Description : The trusted provider of cloud-based information governance and payment solutions and services. Client as a managed service provider to regulated industries. Their unique ownership model and experience provide an unmatched perspective into the specific challenges you face. Roles and Responsibilities:

Customizing code to declare records in a bulk.

Customizing workflow subscription to destroy records that meet certain criteria.

Installed and configured FileNet 5.2.1 with IER, ICN as add-on components on SoftLayer, IBM’s cloud infrastructure.

Configured Records Manager sweeps and disposal policies as part of business necessity.

Developed a tool to update securities of certain documents based on property filter criteria.

7. Project Name : Case Manager migration

Client Name : Anthem Inc, United States of America Client Type : Insurance provider

Role : IBM Case Manager Developer

Duration : Jan 2017- Present

Client Description : Anthem Inc. is an American health insurance company founded in the 1940s, prior to 2014 known as WellPoint, Inc. It is the largest for-profit managed health care company in the Blue Cross and Blue Shield Association. It was formed when Anthem Insurance Company acquired WellPoint Health Networks, Inc., with the combined company adopting the name WellPoint, Inc. Roles and Responsibilities:

Assisted in setting up IBM Case Manager environments.

Developed modules on Maven as part of Case Manager custom application support.

Developed stand-alone applications that run on schedule.

Customized UIs using IBM Dojo framework.

Customized solutions specific to various departments based on client requirement.

Migrated documents stored in Database to File Storage. Extracurricular activities:

Actively participated in fund raising for Akshaya Patra Foundation (A non-profit organization in India that operates a school lunch program)

Won badminton tournament conducted by Telugu association of Indiana during summer, 2019.

Part of Indiana Yoga club called “Indy Community Yoga” Personal Information:

Full Name : Dhubakunta Srikanth

Date of Birth : 13th Dec 1988

Gender : Male

Nationality : Indian

Languages Spoken : Telugu, English, Hindi.

Yours Sincerely,

Dhubakunta Srikanth.

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