JOYCE TOLEDO

Carson, CA *****

Cell: **;

joyce adlbri@r.postjobfree.com

***-****

SUMMARY

Successful Spa Manager/Director with 8 years in managed and supervised all spa operations

SKILLS

© Developin; and promotional ¢ Developing customer relationships and

strategies, as well as advertising measuring customer satisfaction.

campaigns. «Evaluating and establishing sale

¢ Hiring, training and developing staff

EXPERIENCE

JOYCE’S SKINCARE & PERMANENT COSME

Torrance, CA

Spa Director 06/2018 to 12/2019

I mana

ed, supervised, and oversaw all spa operations. It was my responsibility to ensure the

achievement of sales goals, business objectives, and profitability. I monitored payroll and

expenditures to successfully achieve aggressive spa profit plan.

ARIGATO SALON & SPA

Carson, CA

Spa Director 07/2016 to 06/2018

I managed, supervised, and oversaw all spa operations. It was my responsibility to ensure the

achievement of sales goals, business objectives, and profitability. I monitored payroll and

‘ssive spa profit plan.

expenditures to successfully achieve ag

JOYCE’S SKINCARE

Carson, CA

Spa Director 07/2011 to 07/2016

* Monitored daily spa activities and team performance to check cleanliness, assess performance

and handle high-priority clients.

Optimized team performance by training new employees on customer service, day-to-day

activities and account management procedures.

schedule and

© Took detailed inventories of goods and supplies to stay on top of orderi

consistently meet demands.

OSKIN MED SPA

Cerritos, CA

¢ Specialist 06/2010 to 07/2011

¢ Provided excellent service and attention to customers when face-to-face or through phone

conversations.

Eamed reputation for good attendance and hard work

Recognized by management for providing exceptional customer service

Improved customer satisfaction by finding creative solutions to problems

Improved operations by working with team members and customers to find workable

solutions,

EDUCATION AND TRAINING

ASSOCIATE OF ARTS: COSMETOLOGY 04/2009

Flavio Beauty College, Torrance, CA

I learned how serve customers by providing various beauty services, such as hair styling, manicures,

pedicures, scalp and facial treatments, or make-up application

PERMANENT COSMETICS AND TATTOOING

Biotouch Academy Permanent Makeup Training, City of Industry, CA

MASSAGE THERAPY

Cerritos College, Norwalk, CA

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