Amit Kumar Sangwan

Consultant

Beaverton, OR, *7006

971-***-****

adlbr0@r.postjobfree.com

Experienced SAP Functional Consultant with over 9.6 years of experience in SAP IS Retail, POSDM, SAP S4 Fashion, CAR, AFS and MM.

Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Motivated to learn, grow and excel in SAP S4 HANA, providing implementation strategies and scalable solutions.

Skills

SAP CAR and POSDM

SAP S4 Fashion

SAP IS Retail

SAP MM

SAP AFS

Service Now and JIRA

Work Experience

Client: Nike, Inc.

Beaverton, OR

Technologies Involved: SAP IS Retail, SAP S4 Fashion, SAP POSDM, CAR, SAP AFS and Service-Now

Leading production support L2 team, demonstrated ability to resolve complex issues, manage user relationships and continuous delivery.

Transition Manager for SAP S4 Fashion and CAR production support Intake for Europe region

Configuration experience in setting up different omni-channel retail processes like Buy online pick-up in store, Buy only return in store, ship from store etc.

Experience in configuring complete end to end POSDTA configuration in SAP CAR.

Experience in integrating POS and e-commerce systems with SAP CAR.

Governed business over POSDM workbench to overview, edit and change or audit the failed transactions.

Lead and support sales audit process by preparing audit artifacts and reviewing system configuration.

Expertise in end to end detailed/aggregated sales receipts reconciliation process.

Monitor and mentor team over function issues related to inbound sales/invoices processing issues in CAR and SAP S4 Fashion & Retail ECC system.

Experience in working on support tickets providing resolutions to break-fix issues, and deployment of operational changes through charm process.

Responsible to plan and set up Service Now production support model for a new geography.

Proactively seeking ways to reduce volume of support work, by identifying common/recurring issues, and proposing improvements.

Eliminate repetitive activities through Automation.

Lead and support business critical activities like product re-classification, physical inventory, and month end activities including revenue reconciliation across systems.

Develop new solutions or bug-fixes for existing processes through configuration and technical change to meet business requirements.

Involved in functional, unit and Integration testing.

Enabling and supporting data archiving activities for system improvements like sales transactions, price condition records, Idocs and change pointers.

Governed business in setting up new merchandise categories and article hierarchy maintenance.

Governing business over Retail promotions, markdowns and Bonus buys creation, approvals and validations.

Created article hierarchy and have extensive experience of maintaining the same.

Responsible to prepare and improve system processes and team for holiday period.

Solid understanding of cross functional integration specially SAP MM-SD and SD-FI.

Responsible to review and approve production support changes through charm process.

Helping business in new store set up process (both digital and B&M stores) by completing SAP related configuration.

Write functional specifications as per business requirement, GAP, test results and user training documents.

Training and providing presentations and demos to business stakeholders

Analyzed end to end data flows to determine process gaps and look for improvements.

Determined and executed proactive reports to avoid critical issues.

Built a custom report to give business and store teams more visibility to prices being maintained in SAP Retail ECC system.

Monitor and mentor team over price discrepancies across systems.

Wrote issue-based knowledge artifacts and user training documents.

Helped business in troubleshooting issues with Win-shuttle scripts.

Extensive experience in working with self-organized, self-managed global teams.

Gained exposure to Agile Methodology environment

Client: PepsiCo, Inc.

Hyderabad, Telangana, India

Technologies Involved: SAP MM

Resolved production support functional Incidents, fixed problems, improved business processes and provided exceptional client support.

Coordinated and provided inputs to technical teams for analysis and code fix.

Monitored ALE/EDI Idoc based interfaces and handled failures.

Helped in transition from HP OVSD ticketing tool to HP SM9.

Data flow analysis between SAP and non-SAP system.

Prepared knowledge artifacts and provided training to new resources.

Education

Bachelor of Technology: Computer Science

Uttar Pradesh Technical University - Ghaziabad, India

Interests

Pursuing learning hub journey to get certified in SAP S/4 HANA

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Infosys Ltd.

05/2013 - Current

Infosys Ltd.

08/2011 – 2013/04

2007-07 - 2011-05

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