Service Representative Customer

SUMMARY

SKILLS

EXPERIENCE

KS KIMBERLY SIMONS

********@*******.****.*** / C: 614-***-****

Galloway, Ohio 43119

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Adaptive team player

High-energy attitude

Organizational strengths

Active listening

Problem-solving abilities

Courteous demeanor

Server / Hudson 29 - Columbus, OH 03/2015 - Current Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items. Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins. Managed closing duties, including restocking items and reconciling cash drawer. Arranged each place setting attractively and verified all items were clean and free from water spots and chips. Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Server / J Alexanders - Columbus, OH 06/2013 - 03/2015 Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts. Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly. Discussed alternative selections with chef for guests with food allergies or gluten-free requests. Customer Service Representative / Bioscrip Inc. - Columbus, OH 11/2010 - 12/2011 Evaluated customer account information to assess current issues and determine potential solutions. Delivered high level of service and support to each customer, paving way for future business opportunities. Consulted with customers to determine best methods to resolve service and billing issues. Worked with managers to develop service improvement initiatives. Customer Service Representative / Safelite Autoglass - Columbus, OH 04/2008 - 11/2010 Evaluated customer account information to assess current issues and determine potential solutions. EDUCATION AND TRAINING

Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Documented conversations with customers to track requests, problems and solutions. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Consulted with customers to determine best methods to resolve service and billing issues. Columbus State Community College - Columbus, OH

Associate of Science: Medical Imaging

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