Service Customer
Resume:
Independence, Mo. *****
*************@***.***
Megan Porter
PROFESSIONAL SUMMARY
Operations Specialist accomplished at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. Experienced File Clerk and Switchboard Operator with 6-year history in high volume environments. Easily able to step into leadership roles when management is away for extended periods. SKILLS
Clear and effective communication Strong problem solver Flexibility Meticulous attention to detail
Teamwork Computer proficient
Quick learner Reliable
EXPERIENCE
Truckmovers, Independence, MO. — Operations Specialist April 2015 - PRESENT
● Entered numerical data into databases in a timely and accurate manner.
● Obtained scanned records and uploaded them into the database.
● Shipped supplies to all truckmovers depots across the country.
● E-mailed suppliers, carriers and customers with shipping updates.
● Screened personal and business calls and directed them to the appropriate party.
● Maintained appropriate filing of personal and professional documentation.
● Managed a wide variety of customer service and administrative tasks to resolve Driver issues quickly and efficiently.
● Answered an average of 100 calls per day by addressing driver inquiries, solving problems and providing excellent customer service. Cracker Barrel Old Country Store, Independence, MO. — Server October 2012 - June 2015
● Displayed enthusiasm and knowledge about the restaurant's menu and products.
● Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
● Confer with customers by telephone or in person to provide information about products or services, take or enter orders, package or deliver orders, and ensure the customer is satisfied.
● Monitor Food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as special diets, are followed.
● Prepare checks that itemize and total meal costs and sales taxes. Strikers, Independence, MO. — Server
January 2012 - May 2013
● Consistently provided professional, friendly and engaging service.
● Addressed diner complaints with kitchen staff and served replacement menu items promptly.
● Quickly recorded transactions in MICROS system to deliver prompt service.
● Routinely cleaned work areas, glassware and silverware throughout each shift.
● Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
● Verified that guests at the bar were of legal age.
● Refused service to intoxicated guests.
EDUCATION
Fort Osage High School, Independence, MO. — High school diploma August 2006 - May 2010
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